Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (AT&T)
Average customer rating
4.8
(4,224 Reviews)
Rating breakdown 4,224 reviews
5 Stars
3,565
4 Stars
476
3 Stars
96
2 Stars
21
1 Star
66
88%of customers recommend this product.
(
426 out of
485)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (AT&T)
Posted by: Lyne
from South Florida
Expertise:Expert
Verified Purchase:Yes
Great phone, but I notice it keep freezing, in I have to closed all the screen and start over. But the phone is beautiful, but have a few tech hiccups
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R, November 19, 2025
Hi there Lyne,
Thanks for sharing your experience with the Galaxy Z Fold7. It’s wonderful to hear how much you appreciate the design and immersive feel of the device. Your note about occasional freezing is useful because it points out moments where the experience could be better, and we value feedback from everyday use. You might notice improvements by checking if there's a software update available for your device. To do this, swipe down with two fingers from the top right corner of the screen, then tap the Settings icon. Scroll to and select Software update or System updates, depending on your model. Tap Download and install, Check for system updates, or Check for software updates, based on your carrier. If an update is available, it will start downloading automatically, although some devices may require you to tap Download now. After the download finishes, follow the on-screen instructions to install the update. For additional tips on boosting performance and updating your device, see the link below. Thank you for being a valued member of our Samsung family.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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Thanks for sharing your experience with the Galaxy Z Fold7. It’s wonderful to hear how much you appreciate the design and immersive feel of the device. Your note about occasional freezing is useful because it points out moments where the experience could be better, and we value feedback from everyday use. You might notice improvements by checking if there's a software update available for your device. To do this, swipe down with two fingers from the top right corner of the screen, then tap the Settings icon. Scroll to and select Software update or System updates, depending on your model. Tap Download and install, Check for system updates, or Check for software updates, based on your carrier. If an update is available, it will start downloading automatically, although some devices may require you to tap Download now. After the download finishes, follow the on-screen instructions to install the update. For additional tips on boosting performance and updating your device, see the link below. Thank you for being a valued member of our Samsung family.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
What I hope to be my next phone from a Note 20.
on November 1, 2025
Posted by: Nextphonepurchase
[This review was collected as part of a promotion.] I'm currently actually working with a Samsung Note 20, I will say not as good as the Note 9 cause battery life was amazing but still good quality, I picked this Galaxy AI phone because this is the one I want to get hopefully soon because my current screen is cracked but the screen is good. I do alot of different paperwork and splitscreen so this would be perfect for work and life balance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Never going back
on November 3, 2025
Posted by: Redbruno
[This review was collected as part of a promotion.] Hey, so I've been messing around with this new foldable phone, and honestly, it's pretty slick. The screen folds out so smoothly, making it feel like you've got a mini tablet in your hand. Watching videos or gaming on this thing is a whole new level of immersive. Plus, it still folds up nicely to fit in your pocket, which is a huge win. I'm seriously impressed with how they've refined the whole foldable experience with this model.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product really turned out very good, but..
on November 4, 2025
Posted by: Samsou
[This review was collected as part of a promotion.] This device was incredible, due to its size, thickness and quality, but the lack of spen was a great loss, as it has always been a great differential, as it brings unparalleled productivity to the device. A device like this, for me this is an irreparable loss.
Value
4
Response from Samsung USBy R&R, November 7, 2025
Hello Samsou,
Thank you for sharing your experience. The Galaxy Z Fold7's size and display are impressive, and it’s great to hear it meets expectations in design and quality. We recognize how important the S Pen is for productivity, especially for users who value precise input. Your feedback informs others about which features are most useful in everyday life. We appreciate your input, as it helps drive innovation and improve our devices. Thank you for being part of Samsung's ongoing evolution.
-Ty
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Thank you for sharing your experience. The Galaxy Z Fold7's size and display are impressive, and it’s great to hear it meets expectations in design and quality. We recognize how important the S Pen is for productivity, especially for users who value precise input. Your feedback informs others about which features are most useful in everyday life. We appreciate your input, as it helps drive innovation and improve our devices. Thank you for being part of Samsung's ongoing evolution.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Grant
from Los Angeles California
Expertise:Intermediate
Verified Purchase:Yes
Feels amazingly smooth all things work perfectly thank you Samsung great work!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing Hardware, Software Needs Improvement
on November 9, 2025
Posted by: AnthonyJ
[This review was collected as part of a promotion.] The galaxy Z fold seven as an incredible device in terms of hardware. The cameras were great, and the screen size is perfect, one folded, and even better when unfolded. My only complaint with this device is the software aside from galaxy AI. Galaxy AI does a great job of filling in the gaps and streamlining workflow. However, I found that the software itself and multitasking is a bit glitchy and it doesn’t seem to be as streamline or as smooth work flaws as I’d like. Also, I’m not a big fan of the keyboard. Everything else about the hardware is incredible, including the CPU and the incredible cameras.
Value
4
Response from Samsung USBy R&R, November 19, 2025
Hola AnthonyJ,
Thank you for sharing your experience with the Galaxy Z Fold7. Your description of the hardware, from the cameras to the display and performance, really highlights the strengths of this generation. Your insights on multitasking and the keyboard provide valuable feedback on how the experience could be even more refined. It’s great to hear how Galaxy AI supports your workflow, and feedback like yours helps paint a full picture of how this device is used in real life. Thanks for being part of the Samsung community.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Your description of the hardware, from the cameras to the display and performance, really highlights the strengths of this generation. Your insights on multitasking and the keyboard provide valuable feedback on how the experience could be even more refined. It’s great to hear how Galaxy AI supports your workflow, and feedback like yours helps paint a full picture of how this device is used in real life. Thanks for being part of the Samsung community.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone for editing social media content.
on November 9, 2025
Posted by: Ankitfold7
[This review was collected as part of a promotion.] I loved the feature of multitasking on a big screen where you can use many features at once while editing your video. Galaxy AI also helps in making final touchups on videos post editing.
Value
5
Response from Samsung USBy R&R, November 10, 2025
Hello there Ankitfold7,
Thanks for your review! It’s great to hear that split-screen and pop-up view make multitasking easier on your Galaxy Z Fold. Being able to open your phone and feel almost like using a tablet, especially for editing videos and maximizing your device's potential, is a real game changer. The Galaxy AI features further enhance your experience by helping you bring your ideas and content to life. We appreciate your feedback and thank you for being part of the Samsung ecosystem. Keep creating!
-Ty
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Thanks for your review! It’s great to hear that split-screen and pop-up view make multitasking easier on your Galaxy Z Fold. Being able to open your phone and feel almost like using a tablet, especially for editing videos and maximizing your device's potential, is a real game changer. The Galaxy AI features further enhance your experience by helping you bring your ideas and content to life. We appreciate your feedback and thank you for being part of the Samsung ecosystem. Keep creating!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone. Always a blast using a new phone!
on November 10, 2025
Posted by: OrangeG4
[This review was collected as part of a promotion.] I've had a few different brands of phones, all of them have there own issues. Samsung, even though it's got its own flaws, I will always choose. My experience, even though I'm young and don't have a lot of it, Samsung has always been there for me. I haven't used the A.I. Assistant much, but the little I have learned from it has helped me through many situations.
Value
5
Written by a customer while visiting Samsung US