Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (AT&T)
Average customer rating
4.7
(6,601 Reviews)
Rating breakdown 6,601 reviews
5 Stars
5,461
4 Stars
824
3 Stars
173
2 Stars
47
1 Star
96
87%of customers recommend this product.
(
651 out of
748)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (AT&T)
Customer Rating
1
Total productivity design failure: Fold-7
on April 27, 2026
Posted by: CajunCounselor61
[This review was collected as part of a promotion.] I use my Samsung device for everything. I use it for work especially when grading papers for my Masters and doctors level students. However, the new Fold 7 does not meet up to my needs like the previous models did. When Samsung took the pen away from the phone, they took the productivity away as well. I think it was an experiment that really failed but they didn't tell their customers beforehand. Had I known that the s pen was not included with the Galaxy Fold 7, I would not have purchased it and would have kept my older Fold 5 device. My experience left me feeling betrayed and misled. Samsung knew this but did not provide the information up front. This phone is not a good phone for productivity. It is good for streaming, website searches, etc. It's really good for those that have trouble with their vision and need a bigger screen. Every single Galaxy Fold series phone I have owned has been replaced on several occasions due to glitches and or cracked screens. Not from falling, but from using it as designed. As an example, opening up the phone. If a crack develops within the seam of the fold, it's your fault. You damaged it. Samsung will not admit to the well-known and documented problem. I have only owned the Samsung Fold 7 for about a year. It usually happens within 1-2 years of use. Due to the expense of this phone, one would assume it would have better quality assurance. That's my honest review. Without a major change happening, I will choose another company and device.
Value
1
Response from Samsung USBy R&R, April 28, 2026
Hiya CajunCounselor61,
You shared a thoughtful perspective on your experience with the Galaxy Z Fold7, particularly regarding its productivity features. Foldable devices are designed to provide a larger workspace in your hands, and many users appreciate their flexibility for multitasking and reading. Your feedback underscores the importance of these productivity tools in everyday use.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer the option to add Samsung Care+ coverage to eligible devices, providing extended protection and additional support.
We are here to help and would love to address any concerns you may have. Additionally, we have resources for repair locations, such as uBreakiFix, which can offer further education on your device and guidance on how to care for it.
Thank you for your long-standing loyalty to Samsung. We look forward to assisting you!
Mobile walk-in repair service
https://www.youtube.com/watch?v=4LcIpWXuMd8
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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You shared a thoughtful perspective on your experience with the Galaxy Z Fold7, particularly regarding its productivity features. Foldable devices are designed to provide a larger workspace in your hands, and many users appreciate their flexibility for multitasking and reading. Your feedback underscores the importance of these productivity tools in everyday use.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer the option to add Samsung Care+ coverage to eligible devices, providing extended protection and additional support.
We are here to help and would love to address any concerns you may have. Additionally, we have resources for repair locations, such as uBreakiFix, which can offer further education on your device and guidance on how to care for it.
Thank you for your long-standing loyalty to Samsung. We look forward to assisting you!
Mobile walk-in repair service
https://www.youtube.com/watch?v=4LcIpWXuMd8
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on April 30, 2026
Posted by: KASSY
Excellent performance, durability, great and quality pictures
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE THIS CHANGED FEEL IN MY HAND
on May 5, 2026
Posted by: JSSIDHU40
from Houston
Expertise:Expert
I love this phone the only thing that needs improvement is the crease
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, May 8, 2026
Hi there JSSIDHU40,
We are glad to hear how much you’re enjoying the Galaxy Z Fold7! The enhanced design and immersive folding display truly make the Fold experience unique. Your feedback about the crease is very significant as the Z Series continues to evolve. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
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Samsung Community
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Facebook
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We are glad to hear how much you’re enjoying the Galaxy Z Fold7! The enhanced design and immersive folding display truly make the Fold experience unique. Your feedback about the crease is very significant as the Z Series continues to evolve. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
No so much
on May 6, 2026
Posted by: 507pty
[This review was collected as part of a promotion.] The no pen is a draw back. The Camera is nothing like the S series. The big screen is no so big because you get black around when you watching a video. It is a disappointment for how much it cost
Value
3
Response from Samsung USBy R&R, May 8, 2026
Hello there 507pty,
The Galaxy Z Fold7 offers a unique experience with its immersive display, multitasking capabilities, and sleek foldable design. We appreciate your feedback on what stood out to you and where you were hoping for improvement. Thank you for being a part of the Samsung family.
-Ty
Samsung Support
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Samsung Community
smsng.us/Samsung-Community
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The Galaxy Z Fold7 offers a unique experience with its immersive display, multitasking capabilities, and sleek foldable design. We appreciate your feedback on what stood out to you and where you were hoping for improvement. Thank you for being a part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Finally something great
on May 7, 2026
Posted by: Blitzwing28
[This review was collected as part of a promotion.] This phone exceeded my expectations of what a folding phone should be, it has the right dimensions and the right features. Finally a phone worth its price. I never felt the pinch of the price coz of the overwhelming tech it has to offer, from AI to its functionality as gaming phone and a business phone, it is very versatile and i couldn't ask for anything else on a top tier phone.
Value
4
Response from Samsung USBy R&R, May 8, 2026
What’s up Blitzwing28,
It's exciting to learn that the Galaxy Z Fold7 provided the foldable experience you were seeking. With its Galaxy AI features, expansive display, and multitasking capabilities, it's designed to effortlessly handle both work and play. Thank you for sharing your enthusiasm for the Galaxy experience, and for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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It's exciting to learn that the Galaxy Z Fold7 provided the foldable experience you were seeking. With its Galaxy AI features, expansive display, and multitasking capabilities, it's designed to effortlessly handle both work and play. Thank you for sharing your enthusiasm for the Galaxy experience, and for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
ZERO ISSUES!
on May 11, 2026
Posted by: AustinB
[This review was collected as part of a promotion.] I have owned many fold devices from Samsung and all did really well for what they had to offer but this one specifically blew me away in all categories, the durability is insane! The clarity with the screen is amazing! And the bigger cover screen and inside screen definitely make up for the past years! DO NOT SKIP ON THIS PHONE!
Value
5
Response from Samsung USBy R&R, May 13, 2026
Hey there AustinB,
We truly appreciate hearing this kind of excitement from long-time Fold users. The Galaxy Z Fold7 was designed to provide a more refined experience in terms of durability, display quality, and everyday usability. It's wonderful to know that the larger screens and improved performance really stood out to you. Thank you for your loyalty to the Z Fold series and for making Samsung a part of your daily life!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We truly appreciate hearing this kind of excitement from long-time Fold users. The Galaxy Z Fold7 was designed to provide a more refined experience in terms of durability, display quality, and everyday usability. It's wonderful to know that the larger screens and improved performance really stood out to you. Thank you for your loyalty to the Z Fold series and for making Samsung a part of your daily life!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
I love the thin design
on May 16, 2026
Posted by: Budieoreo
[This review was collected as part of a promotion.] Galaxy AI is the best love it truly Gemini That's what I
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on May 29, 2026
Posted by: Af8282
[This review was collected as part of a promotion.] Awesome features and awesome phone. The most beautiful phone I've ever seen
Value
5
Written by a customer while visiting Samsung US