Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (AT&T)
Average customer rating
4.8
(4,181 Reviews)
Rating breakdown 4,181 reviews
5 Stars
3,531
4 Stars
471
3 Stars
94
2 Stars
21
1 Star
64
87%of customers recommend this product.
(
402 out of
460)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (AT&T)
Customer Rating
4
Fold 7 is great, but not perfect
on October 14, 2025
Posted by: TommyG
[This review was collected as part of a promotion.] I have to mention that the AI and Camera features are stellar. I have an issue with the fact that some apps still don't transfer over in a fluid way when I unfold to the big screen. And it definitely glitches sometimes.
The battery life is great though, and I love watching videos and playing games on the big screen!
Value
4
Response from Samsung USBy R&R, October 24, 2025
Hi there TommyG,
We’re glad you're impressed with the Galaxy Z Fold7’s AI and camera features. The Fold7 boosts productivity and entertainment by combining advanced AI tools with a cinematic foldable display. Your feedback on app transitions helps us improve the adaptive design that sets the Fold series apart. Stay tuned for software updates as we continually enhance formats and layouts. Thank you for your feedback and for selecting Samsung’s innovative products.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re glad you're impressed with the Galaxy Z Fold7’s AI and camera features. The Fold7 boosts productivity and entertainment by combining advanced AI tools with a cinematic foldable display. Your feedback on app transitions helps us improve the adaptive design that sets the Fold series apart. Stay tuned for software updates as we continually enhance formats and layouts. Thank you for your feedback and for selecting Samsung’s innovative products.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Chicago, Il
Expertise:Expert
Verified Purchase:Yes
I love this phone. I had the 1st version and it was too big and heavy. This is lighter than the S25 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, November 14, 2025
Cadgal02, thank you for the love you’re showing the Galaxy Z Fold7. Hearing from users like you, who have been with the Fold series since the very beginning, says a lot. The lighter feel and refined design truly make everyday use more comfortable, and it’s amazing that you’re noticing the evolution firsthand. That combination of power, flexibility, and a slimmer build is exactly what makes the Z Fold7 such a standout experience. We’re glad it has become a perfect fit in your tech lineup. Thank you for being part of the Samsung journey.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Color defect.
on November 27, 2025
Posted by: Shazz
from West Berlin, New Jersey
Expertise:Expert
Everything is good, but my Z Fold 7 developed a color defect in two days. It has color damage on the top of the back and front.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, December 3, 2025
Hey there Shazz,
Thank you for providing feedback on your Galaxy Z Fold7. We appreciate your input as we strive to enhance our Galaxy devices. We recognize that it can be frustrating if the device’s color coating appears to fade after just a few days. Samsung products are protected against manufacturing defects in materials and workmanship for a limited 12-month warranty period. Additionally, you can opt for extra coverage with Samsung Care+ on eligible devices, offering extended protection and support. Please contact our Samsung Support Team to explore your repair and warranty options. We appreciate you reaching out and thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for providing feedback on your Galaxy Z Fold7. We appreciate your input as we strive to enhance our Galaxy devices. We recognize that it can be frustrating if the device’s color coating appears to fade after just a few days. Samsung products are protected against manufacturing defects in materials and workmanship for a limited 12-month warranty period. Additionally, you can opt for extra coverage with Samsung Care+ on eligible devices, offering extended protection and support. Please contact our Samsung Support Team to explore your repair and warranty options. We appreciate you reaching out and thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best foldable
on July 27, 2025
Posted by: Mr2king
[This review was collected as part of a promotion.] Galaxy Z Fold 7 is easily the best foldable currently in the market both in hardware and software, undoubtedly the thinnest foldable 👌, it's satisfying to lay hands on
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, no complaints
on August 15, 2025
Posted by: Francis
[This review was collected as part of a promotion.] Traded in my z fold 4 for the 7 and no regrets, the thinness is on another level and the extra Galaxy AI features are awesome. Next upgrade is the watch soontm.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Built tough with great features ! !
on August 24, 2025
Posted by: JDK007
[This review was collected as part of a promotion.] Best phone i have ever owned !
Has almost completely replaced my desktop. Love the large screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Upgrade Yet!
on August 26, 2025
Posted by: Samsungforlife
[This review was collected as part of a promotion.] I upgraded from a S23 Ultra and its such a different experience with the Z Fold 7. It makes me feel like I got a completely different phone overall. Fact that I can use it as a regular phone and then switch to tablet mode on seconds is amazing. I've never had a Fold before so this is an amazing device for me. Totally worth the upgrade
Value
5
Written by a customer while visiting Samsung US
Posted by: Navid
Expertise:Expert
Verified Purchase:Yes
Tottaly disappointed, it time to switch to a different brand. Horrible service, horrible phone . It's my last after 6 years of samsung
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold7, Navid. We’re genuinely disappointed to see that your experience hasn’t met your expectations. This is not the kind of experience we want for our customers, and we're here to help turn things around. Samsung offers a 12-month limited warranty for manufacturer defects, and you also have the option to add Samsung Care+ for extended protection and support on eligible devices. We truly value your feedback, and to assist you best, we would love to gather some additional information. Please reach out to us at Samsung Support, and let’s work together to improve your experience. We look forward to hearing from you! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US