Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (AT&T)
Average customer rating
4.8
(4,169 Reviews)
Rating breakdown 4,169 reviews
5 Stars
3,520
4 Stars
471
3 Stars
93
2 Stars
21
1 Star
64
87%of customers recommend this product.
(
401 out of
459)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (AT&T)
Customer Rating
3
Missing S Pen. big disappointment. Buyers remorse
on November 19, 2025
Posted by: Wishful4SPen
[This review was collected as part of a promotion.] The Galaxy fold 7 would be a five-star maybe even six stars out of five if S Pen was still supported. I have buyer's remorse as I should have purchased a refurbished Galaxy fold 6 and received the S-Pen support. I am an avid note taker capturing notes in work, to do lists, nonprofit meetings and personal life using the s pen. I am not recommending this device to any of my friends that need a foldable device and would recommend the Galaxy Fold 6 that supports the S Pen.
However, the other features including Galaxy Ai, split applications on the inside screen and routine tasks are a nice addition combined with the 200 megapixel camera sensor.
Value
3
Response from Samsung USBy R&R, November 20, 2025
Hi Wishful4SPen,
Thank you for sharing such a thoughtful perspective on the Galaxy Z Fold7. You clearly understand how you use your devices, especially with how important handwritten notes are to your workflow. The Z Fold7 highlights its immersive screen, Galaxy AI enhancements, and the powerful 200MP camera sensor, actually features that truly stand out when multitasking or capturing details throughout the day. Your experience with split apps and how you use your device across work, meetings, and personal life genuinely shows your engagement with the foldable experience. We appreciate you being part of the Samsung family.
-Ty
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Thank you for sharing such a thoughtful perspective on the Galaxy Z Fold7. You clearly understand how you use your devices, especially with how important handwritten notes are to your workflow. The Z Fold7 highlights its immersive screen, Galaxy AI enhancements, and the powerful 200MP camera sensor, actually features that truly stand out when multitasking or capturing details throughout the day. Your experience with split apps and how you use your device across work, meetings, and personal life genuinely shows your engagement with the foldable experience. We appreciate you being part of the Samsung family.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Product! Exceeded my expectations. 👍
on September 20, 2025
Posted by: PuRecRazy
[This review was collected as part of a promotion.] I have been buying Samsung products for years and their excellence never fails. Not only from the phones but other appliances and devices as well. To be specific on the phone the battery life has been upgraded and the Galaxy AI feature is great to help utilize the phone to its advantage and make life much easier. Having 5 kids, many pets, and a business to run things can get hectic. The possibilities are endless on whether I utilize the Galaxy AI features to assist in accounting, research and development, automation in daily tasks, or simple to watch movies or music videos that are educational and informational.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My Pre-ordered Galaxy Z-Fold7
on September 28, 2025
Posted by: DirtyHandedMechanic241324
[This review was collected as part of a promotion.] I've been a HAPPY Z-Fold owner/user since the very beginning! I purchased the 1st generation when it had been available for about 2 weeks and am now using my Z-fold 7 that i pre-ordered before its release to the world! Still a happy coustomer for many reasons and features. My favorite being the inside screens sheer size along with new features in AI to help me find what im looking for and how to use new features. The only dislikes about my newest phone are due to pre-ordering there weren't many options for cases. Understandable for an unreleased electronic device! But also one of my favorite and expensive add-ons for my earlier models the Z-Fold Edition S-Pen is not even usable. Being a mechanic thats very hard on electronic devices and always having gloves on or dirty/greasy hands neither work well with touchscreens, so I always used my pen for everything for accuracy and cleanliness.
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Florida
Expertise:Intermediate
Verified Purchase:Yes
I've had every iteration of the fold and have to say this is the slimest, fastest and best feeling of them all. Only thing I can ask is for them to possibly bring back the stylish support next year. Phone is a pleasure to use and keeps me productive at work and of course consuming media. Best Z Fold yet!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 17, 2025
Thanks for sharing your thoughts on the Galaxy Z Fold7, Marty! We’re glad to see that you're enjoying its slim design, fast performance, and overall amazing feel. The Z Fold7 is re-engineered to be our slimmest and lightest Fold ever. With expansive screens inside and out, it truly offers the Ultra experience, unfolded. We appreciate your suggestion about bringing back the S Pen. While the S Pen remains a valuable part of the Galaxy lineup, our priority with this latest iteration of these products was delivering the lightest and thinnest Galaxy Z series experience yet, as the most important user experience for this generation was to maximize portability. If you have any questions or need assistance, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Bjog
from McLean, PA
Verified Purchase:Yes
Got the phone late September. By mid October the large screen turns dark with streaks of light. Been a loyal Samsung customer for over a decade now. Tv, washing machine/dryer, smartphones, kitchen range, fridge, etc. Never been so disappointed.
Features
3
Performance
5
Design
1
Value
2
Response from Samsung USBy R&R, October 17, 2025
Hey there Bjog,
We sincerely appreciate your long-standing trust in the Galaxy brand and value your feedback on the Z Fold7 experience. The Fold7 represents a major step forward in display technology, blending power with flexibility in a single device. Your insights help us enhance quality and consistency, reinforcing the commitment that has made Samsung a trusted choice worldwide. Samsung products are covered for manufacturing defects in materials and workmanship under the 12-month limited warranty for each item. Additionally, you can opt for extended coverage with Samsung Care+ on eligible devices, providing extra protection and support. For eligible devices, you may also choose to add further coverage through Samsung Care+, offering additional peace of mind. Samsung has partnered with uBreakiFix as an authorized repair provider. Contact our Samsung Support Team for more information on warranty and repair options. We appreciate your engagement and thank you for choosing Samsung’s innovation.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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We sincerely appreciate your long-standing trust in the Galaxy brand and value your feedback on the Z Fold7 experience. The Fold7 represents a major step forward in display technology, blending power with flexibility in a single device. Your insights help us enhance quality and consistency, reinforcing the commitment that has made Samsung a trusted choice worldwide. Samsung products are covered for manufacturing defects in materials and workmanship under the 12-month limited warranty for each item. Additionally, you can opt for extended coverage with Samsung Care+ on eligible devices, providing extra protection and support. For eligible devices, you may also choose to add further coverage through Samsung Care+, offering additional peace of mind. Samsung has partnered with uBreakiFix as an authorized repair provider. Contact our Samsung Support Team for more information on warranty and repair options. We appreciate your engagement and thank you for choosing Samsung’s innovation.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Foldable Future
on September 22, 2025
Posted by: Blackmist
[This review was collected as part of a promotion.] I use my Fold 7 day to day. I work at a bank during the week. And spend my time exploring around town and playing video games. During exploring the camera take amazing photos. In a recent trip to Japan with my mom the Galaxy AI helped with editing the photos. It was the first time I used it and it was easy! My mom and I were both impressed. It helped with getting around and researching with the larger screen inside. For when I'm home the much larger front screen now makes the phone much more usable than prior generations. Its incredible they were able to pack all this and somehow make it so thin. As a user of the fold series since the Fold 3. This is truly in my opinion peak level foldable phone. Don't forget a battery that still somehow holds up to literally all day use. I have zero regrets on picking this phone up and I'm positive other Fold 7 users agree.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exelent device
on September 23, 2025
Posted by: Samlover
[This review was collected as part of a promotion.] Everything works as it should great camera ai is good love the screan
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Simply amazing piece of technology
Awesome cameras amazingly light compared to others.
You won't be disappointed. Will recommend it for everything that this is
Awesome cameras amazingly light compared to others.
You won't be disappointed. Will recommend it for everything that this is
Written by a customer while visiting Samsung US