Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (AT&T)
Average customer rating
4.7
(5,786 Reviews)
Rating breakdown 5,786 reviews
5 Stars
4,800
4 Stars
705
3 Stars
149
2 Stars
41
1 Star
91
87%of customers recommend this product.
(
640 out of
734)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (AT&T)
Customer Rating
5
Gratis fiuter
on November 28, 2025
Posted by: Pao1980
from Texas
Expertise:Intermediate
Is excelent the cel Phone and beautiful and practic
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Maggy celeb
Verified Purchase:Yes
horrible phone, low audio output, seems flimsy and not as brith and vivid as the s-ultra that Samsung makes
Performance
1
Response from Samsung USBy R&R, February 6, 2026
Hi Maggy celeb,
Thank you for sharing your thoughts on the Galaxy Z Fold7. We appreciate how important sound quality, display clarity, and confidence in the device are when selecting a premium product. The Z Fold series is designed to offer robust multitasking, immersive visuals, and advanced engineering in a versatile foldable design making going from productive to entertainment just a matter of a function. We value your insight. We value your feedback and your membership in the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy Z Fold7. We appreciate how important sound quality, display clarity, and confidence in the device are when selecting a premium product. The Z Fold series is designed to offer robust multitasking, immersive visuals, and advanced engineering in a versatile foldable design making going from productive to entertainment just a matter of a function. We value your insight. We value your feedback and your membership in the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like the phone but you need to make my device
on March 17, 2026
Posted by: Poohbear
Need to make my device trade in accessable please and thank you in advance
Written by a customer while visiting Samsung US
Customer Rating
1
Inner Screen itself broken
on April 19, 2026
Posted by: Sree
from Texas
Expertise:Intermediate
In screen got broken, with few months of use. I lost my money due to this worthless phone. Please do not put your money on any fold or flip phone, I feel it is failure model
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, April 20, 2026
Greetings Sree,
Thank you for taking the time to share your thoughts on the Galaxy Z Fold7. The foldable design offers a unique experience, and many users appreciate the versatility it provides in daily use. The Galaxy Z Fold7 is designed for those who want the portability and intuitive feel of a traditional smartphone, combined with the enhanced power and flexibility of a larger, unfolded display all in one device.
With its ultra-thin and lightweight design and a wider cover display, the Galaxy Z Fold7 ensures a seamless on-the-go experience, making typing and browsing effortless when it is folded. Built to move with users confidently, the Galaxy Z Fold7 is durable and engineered for everyday use. It can withstand repeated folding and is robust enough to endure being tossed in a bag, thanks to a restructured hinge and foldable display.
The Armor Flex Hinge is thinner and lighter, featuring an enhanced water droplet design and a newly implemented multi-rail structure that reduces visible creasing and strengthens durability by evenly dispersing stress. The cover display is constructed with Corning® Gorilla® Glass Ceramic 2, a new glass ceramic that incorporates crystals within its glass matrix, ensuring enhanced durability and resistance to cracks while maintaining a remarkably thin profile.
Additionally, the Advanced Armor Aluminum used in the frame and hinge housing increases strength and hardness by 10%. The main display has been restructured to be thinner and lighter yet remains strong, thanks to the addition of a Titanium plate layer. Furthermore, the Ultra-Thin Glass (UTG) has been increased to be 50% thicker, making the display even tougher.
If your Galaxy Z Fold7 screen is damaged, please be advised that physical damage typically presents as noticeable cracks or chips in the glass. You may also observe ink spots or bleeding pixels. We are here to help with expanded service options. In partnership with uBreakiFix, an authorized Samsung service provider, we offer phone repairs, including cracked screens, directly at your location so you can stay at home. Samsung Repair Services can help you schedule either a walk-in or mail-in repair to fix your cracked screen using genuine Samsung parts.
Samsung Authorized Service Centers provide a local option for fast, reliable repairs you can trust. For more information on repair costs, please visit our website.
If you have a Samsung Premium Care service contract, it covers accidental damage with a low deductible, extending protection after your standard warranty expires. This coverage applies whether you need a repair or a replacement. Terms and conditions apply; learn more by checking your Samsung Premium Care options.
Your feedback helps us continue to enhance durability and design. Thank you for choosing innovation with Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Repair Services
https://www.samsung.com/us/support/service/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your thoughts on the Galaxy Z Fold7. The foldable design offers a unique experience, and many users appreciate the versatility it provides in daily use. The Galaxy Z Fold7 is designed for those who want the portability and intuitive feel of a traditional smartphone, combined with the enhanced power and flexibility of a larger, unfolded display all in one device.
With its ultra-thin and lightweight design and a wider cover display, the Galaxy Z Fold7 ensures a seamless on-the-go experience, making typing and browsing effortless when it is folded. Built to move with users confidently, the Galaxy Z Fold7 is durable and engineered for everyday use. It can withstand repeated folding and is robust enough to endure being tossed in a bag, thanks to a restructured hinge and foldable display.
The Armor Flex Hinge is thinner and lighter, featuring an enhanced water droplet design and a newly implemented multi-rail structure that reduces visible creasing and strengthens durability by evenly dispersing stress. The cover display is constructed with Corning® Gorilla® Glass Ceramic 2, a new glass ceramic that incorporates crystals within its glass matrix, ensuring enhanced durability and resistance to cracks while maintaining a remarkably thin profile.
Additionally, the Advanced Armor Aluminum used in the frame and hinge housing increases strength and hardness by 10%. The main display has been restructured to be thinner and lighter yet remains strong, thanks to the addition of a Titanium plate layer. Furthermore, the Ultra-Thin Glass (UTG) has been increased to be 50% thicker, making the display even tougher.
If your Galaxy Z Fold7 screen is damaged, please be advised that physical damage typically presents as noticeable cracks or chips in the glass. You may also observe ink spots or bleeding pixels. We are here to help with expanded service options. In partnership with uBreakiFix, an authorized Samsung service provider, we offer phone repairs, including cracked screens, directly at your location so you can stay at home. Samsung Repair Services can help you schedule either a walk-in or mail-in repair to fix your cracked screen using genuine Samsung parts.
Samsung Authorized Service Centers provide a local option for fast, reliable repairs you can trust. For more information on repair costs, please visit our website.
If you have a Samsung Premium Care service contract, it covers accidental damage with a low deductible, extending protection after your standard warranty expires. This coverage applies whether you need a repair or a replacement. Terms and conditions apply; learn more by checking your Samsung Premium Care options.
Your feedback helps us continue to enhance durability and design. Thank you for choosing innovation with Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Repair Services
https://www.samsung.com/us/support/service/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Beast in hands
on July 27, 2025
Posted by: Brebanusa
[This review was collected as part of a promotion.] Gemini AI is super , phone is top notch. Screen resolution is great. Battery, garbage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Missing features
on August 6, 2025
Posted by: Speedy
[This review was collected as part of a promotion.] Would be nice to keep the s pen with the new fold 7 . But I do enjoy the larger screen sizes on both inner and outer witch makes it easier to type on since my last fold was the model 5 .I might not have used my s pen slot but it was nice to have it when I did use it . Samsung could have found a way to keep the s pen 🖊 🤔. Other than that , I only had the new fold 7 for about a week and see no major changes besides adding wifi7 when the fold 5 came with it and Samsung disabled it with an update per the makers of the chip . My fold 5 was a whole lot faster on cellar than the new fold7 in the same areas . Hopefully they will fix it with an update soon . Losing half of your cellar speeds is a down fall for Samsung. And the galaxy AI is a joke 😃. How can I get rid of it .
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
You're gonna fall in love with this phone 😍
on August 7, 2025
Posted by: IamEvC
[This review was collected as part of a promotion.] The phone itself is slim enough to make you forget that you're holding a foldable phone when you're using it in the folded position. When it's unfolded, split window allows you to do more than one thing at a time, whether it's useful or not being able to read a web page and transcribe notes at the same time or play a game and read tips for it on the other screen.
The Galaxy AI doesn't really pop out at you but more so enhances the experience for you in little ways. The various assists come off as just intelligent suggestions or helpers for everyday tasks.
Try to get this phone in your hands to see for yourself!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has an amazing screen & picture.
on July 27, 2025
Posted by: Imdaone
[This review was collected as part of a promotion.] Galaxy AI on this amazing phone has gone to an level to help everyone stay on track.
Value
5
Written by a customer while visiting Samsung US