Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (AT&T)
Average customer rating
4.7
(4,612 Reviews)
Rating breakdown 4,612 reviews
5 Stars
3,859
4 Stars
522
3 Stars
120
2 Stars
28
1 Star
83
88%of customers recommend this product.
(
626 out of
714)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (AT&T)
Posted by: NHVU
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
The screen's turns black and lines appear across the phone. It is unacceptable. Buyer beware.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, August 29, 2025
Thank you for sharing your experience with the Galaxy Z Fold7. We take durability very seriously when it comes to our products, and your feedback is valuable to us. The Galaxy Z Fold7 features significant enhancements, including the Cover Screen made with Corning® Gorilla® Glass Ceramic 2, which offers improved durability while maintaining exceptional clarity. This is the first Z Fold model to include this innovative glass. Additionally, the back glass is constructed with Corning® Gorilla® Glass Victus® 2, further boosting the device's durability. We want to collaborate with you to address your concerns. Please reach out to us at Samsung Support so we can assist you further. We also want to remind you that Samsung provides a 12-month limited warranty for manufacturer defects, and you can add Samsung Care+ for extended coverage and support on eligible devices. Your satisfaction is important to us, and we are here to help! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Jayw
from New york ny
Expertise:Intermediate
Verified Purchase:Yes
Horrible experience. My phone isn'tworking and they want me to mail it in and be withouta phone for up to 2 weeks!!!!!! Ridiculous!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for choosing to share your experience with the Galaxy Z Fold7, Jay. We understand how important your phone is for staying connected, and being without it can be challenging. Your convenience matters to us, and we want to help you get back up and running as quickly as possible. Please reach out to Samsung Support so we can look into your situation and provide tailored assistance. We're here for you and want to ensure you have the best experience with your device! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Poor phone
on January 28, 2026
Posted by: Barbie
Horrible phone. Transported only 13 phone numbers contacts without names from previous Z Fold4 out of over 500. The Z7 will not copy messages with finger pressure. Many other difficult issues.
Response from Samsung USBy R&R, January 28, 2026
Greetings Barbie,
Thank you for sharing your experience with the Galaxy Z Fold7. Data transfer during device upgrades is essential, and your feedback highlights its significance for overall satisfaction. With Samsung Smart Switch, transferring data is now easier than ever. As long as your previous device's data is backed up, it should transfer smoothly to your new device. Please see our online guide on data transfer using Samsung Smart Switch. You can also contact Samsung Support for assistance with backing up and restoring data. To copy and paste on your Galaxy Z Fold7, long-press the text to select it, adjust the selection with the blue handles, then tap "Copy." In the destination, long-press an empty space and tap "Paste," or use the clipboard icon on your keyboard for quick access. You can also copy images by long-pressing and choosing "Copy image," then pasting as with text. Your feedback helps us understand how setup and interaction shape customer expectations. Samsung is committed to improving foldable technology and values your insights.
Samsung Smart Switch
https://www.samsung.com/us/support/owners/app/smart-switch/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Fold7. Data transfer during device upgrades is essential, and your feedback highlights its significance for overall satisfaction. With Samsung Smart Switch, transferring data is now easier than ever. As long as your previous device's data is backed up, it should transfer smoothly to your new device. Please see our online guide on data transfer using Samsung Smart Switch. You can also contact Samsung Support for assistance with backing up and restoring data. To copy and paste on your Galaxy Z Fold7, long-press the text to select it, adjust the selection with the blue handles, then tap "Copy." In the destination, long-press an empty space and tap "Paste," or use the clipboard icon on your keyboard for quick access. You can also copy images by long-pressing and choosing "Copy image," then pasting as with text. Your feedback helps us understand how setup and interaction shape customer expectations. Samsung is committed to improving foldable technology and values your insights.
Samsung Smart Switch
https://www.samsung.com/us/support/owners/app/smart-switch/
-Ty
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Written by a customer while visiting Samsung US
Posted by: T Domann
from Kansas
Expertise:Intermediate
Verified Purchase:Yes
I love the 1 TB of storage and 16 GB RAM. It still is a fully functioning phone and then unfolding it it's a nice size tablet. Not too big, not too small. The screen is awesome. It takes great pictures and videos. With all the storage it has, I can take high quality videos without worrying about running out of storage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, March 2, 2026
Hi T Domann,
Thank you for sharing your experience. The combination of 1TB of storage and 16GB of RAM truly unlocks the potential of the Galaxy Z Fold7. Having the freedom to capture high-quality photos and videos without worrying about storage space makes a significant difference. The ability to switch from a fully functional phone to a perfectly sized tablet is what defines the Fold experience. It's great to hear that the display, performance, and versatility are meeting your expectations. Thank you for being a Samsung customer.
-Ty
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Thank you for sharing your experience. The combination of 1TB of storage and 16GB of RAM truly unlocks the potential of the Galaxy Z Fold7. Having the freedom to capture high-quality photos and videos without worrying about storage space makes a significant difference. The ability to switch from a fully functional phone to a perfectly sized tablet is what defines the Fold experience. It's great to hear that the display, performance, and versatility are meeting your expectations. Thank you for being a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent improvement with some sacrifices
on July 26, 2025
Posted by: Cujo71
[This review was collected as part of a promotion.] I totally understand sacrificing the the spen to improve the thinnest but theres no justification to still have a 4400 battery. It may be nice to constantly say the improved hardware will make the battery more efficient but at the end of the day consumers only see vivo x fold having a 6000mah or Oppo 5600mah.
The fold 7 is a beautiful phone and should have the best battery for your consumers.
Do I miss the s pen yes but I would sacrifice it any day for a 6000mah battery and improve your wireless charging (way to slow compared to other brands)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bring back Spen
on July 25, 2025
Posted by: DissapointedUser
from Durham, NC
The only reason I bought fold 6 was because of Spen support. The real estate made perfect sense and meant perfect replacement for a tab and that remarkable note taking thing. I was eagerly waiting for the Fold 7. But was very much disappointed. Please bring it back
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Posted by: Solomon
from Smithville TN
Expertise:Intermediate
Verified Purchase:Yes
I love this phone so much I don't think I'll ever go back to any other phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 12, 2025
Thank you for your insightful review of the Galaxy Z Fold7, Solomon! We appreciate your feedback and are glad to know how much you love your phone. The Z Fold7 can help get you prepared for your workday with the information and reminders you need at a glance. That’s exactly what our Now Brief feature does. With two screens, you can choose how to stay ahead by quickly viewing your calendar appointments, to-dos, the weather, and more on the outer display, or unfolding it for a broader view. The Galaxy Z Fold7 is designed to be your all-in-one portable workstation, effortlessly transitioning from phone to tablet, and integrating AI capabilities for your convenience. If you have any concerns or need assistance with anything, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone love the pics it takes and features
on August 5, 2025
Posted by: Lgrijalva
[This review was collected as part of a promotion.] The features are incredible i stream movies and graphics are picture perfect I've been looking for a phone that has everything I like and this is the complete package graphics on gaming are ammmazing thank you so much
Value
5
Written by a customer while visiting Samsung US