Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (AT&T)
Average customer rating
4.8
(4,265 Reviews)
Rating breakdown 4,265 reviews
5 Stars
3,599
4 Stars
481
3 Stars
96
2 Stars
22
1 Star
67
88%of customers recommend this product.
(
457 out of
519)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (AT&T)
Customer Rating
4
Good overall!
on November 11, 2025
Posted by: LovesSPenusser
[This review was collected as part of a promotion.] It's much lighter than previous model(fold 6) and bigger screen. So I am very pleased with it. However, the battery life is not so good and there is no pen. I knew there was no pen when I purchased it, but as a previous user of ultra series, having no pen is little inconvenient. If you have to have a s pen... maybe ultra is better. I just wish that fold series make s pen at least outside screen
Value
4
Response from Samsung USBy R&R, November 14, 2025
Hey there LovesSPenusser,
Thank you for sharing your experience with the Galaxy Z Fold7. It’s wonderful to hear how much you enjoy its lighter feel and larger display, which truly make the Fold series distinctive. Regarding the battery and S Pen, we recognize their importance, especially if you're accustomed to Ultra devices. The Fold series emphasizes portability and an immersive dual-screen experience, with each generation enhancing these features. Once you adapt to the Fold-style workflow, you'll find that everyday tasks become more convenient and versatile, making your experience smoother and more open. We value your presence in the Samsung family and your insightful feedback, which helps us continually improve.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. It’s wonderful to hear how much you enjoy its lighter feel and larger display, which truly make the Fold series distinctive. Regarding the battery and S Pen, we recognize their importance, especially if you're accustomed to Ultra devices. The Fold series emphasizes portability and an immersive dual-screen experience, with each generation enhancing these features. Once you adapt to the Fold-style workflow, you'll find that everyday tasks become more convenient and versatile, making your experience smoother and more open. We value your presence in the Samsung family and your insightful feedback, which helps us continually improve.
-Ty
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Written by a customer while visiting Samsung US
Posted by: AuntFancy
from Genoa, Nevada
Expertise:Intermediate
Verified Purchase:Yes
I use both inside and front equally now that the front screen is large enough to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has it all
on November 27, 2025
Posted by: Johnnyco
[This review was collected as part of a promotion.] Love the AI transcript over my voice mail, save me a lot time not hearing junk messages
Value
5
Written by a customer while visiting Samsung US
Posted by: Harry
from DC
Expertise:Expert
Verified Purchase:Yes
The hinge is visible even though i keep my phone open all day long.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, December 12, 2025
Howdy Harry,
Thank you for your feedback on the Galaxy Z Fold7. The hinge was crafted for long-lasting durability and smooth operation over thousands of folds. Your insights assist us in refining the design to make each Fold more stylish while upholding its durability and innovative features. We appreciate you sharing your experience and being part of the Samsung community.
-Ty
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Thank you for your feedback on the Galaxy Z Fold7. The hinge was crafted for long-lasting durability and smooth operation over thousands of folds. Your insights assist us in refining the design to make each Fold more stylish while upholding its durability and innovative features. We appreciate you sharing your experience and being part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features.. loving the z fold experience
on December 10, 2025
Posted by: Harry
Absolutely amazed by the overall Z fold experience. Only downside is if battery lasted little longer... but again it charges fast.
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
I rate it 1 star because it hasn't even been a month since I bought it and they already had to change the screen. For such an expensive phone and to already have these problems, it leaves a lot to say about the Samsung company, completely disappointed.
No, I would not recommend this to a friend.
Features
1
Value
1
Response from Samsung USBy R&R, September 30, 2025
Hi Awilda castillo, Thank you for reaching out and sharing your experience with your Galaxy Z Fold7. It features a Gorilla Glass Ceramic 2 and Gorilla Glass Victus 2 screen, an Advanced Armor Aluminum frame and hinge, and an IP48 dust and water resistance rating. The foldability has been tested to withstand approximately 200,00 folds easily. We also recommend Samsung Care+ for added security, as accidents can happen- having Samsung Care+ provides unmatched peace of mind. All Samsung products are covered by a limited 12-month warranty against manufacturing defects in materials and workmanship. For eligible devices, you can also choose to extend coverage with Samsung Care+ for additional protection and support. Thank you for your review and for choosing innovation with Samsung. -Ty
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Written by a customer while visiting Samsung US
Posted by: Jayw
from New york ny
Expertise:Intermediate
Verified Purchase:Yes
Horrible experience. My phone isn'tworking and they want me to mail it in and be withouta phone for up to 2 weeks!!!!!! Ridiculous!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for choosing to share your experience with the Galaxy Z Fold7, Jay. We understand how important your phone is for staying connected, and being without it can be challenging. Your convenience matters to us, and we want to help you get back up and running as quickly as possible. Please reach out to Samsung Support so we can look into your situation and provide tailored assistance. We're here for you and want to ensure you have the best experience with your device! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent improvement with some sacrifices
on July 26, 2025
Posted by: Cujo71
[This review was collected as part of a promotion.] I totally understand sacrificing the the spen to improve the thinnest but theres no justification to still have a 4400 battery. It may be nice to constantly say the improved hardware will make the battery more efficient but at the end of the day consumers only see vivo x fold having a 6000mah or Oppo 5600mah.
The fold 7 is a beautiful phone and should have the best battery for your consumers.
Do I miss the s pen yes but I would sacrifice it any day for a 6000mah battery and improve your wireless charging (way to slow compared to other brands)
Value
5
Written by a customer while visiting Samsung US