Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (AT&T)
Average customer rating
4.7
(5,786 Reviews)
Rating breakdown 5,786 reviews
5 Stars
4,800
4 Stars
705
3 Stars
149
2 Stars
41
1 Star
91
87%of customers recommend this product.
(
640 out of
734)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (AT&T)
Customer Rating
5
The Foldable Finally Perfected: Thin & Powerful
on March 23, 2026
Posted by: ChrisRodjana
[This review was collected as part of a promotion.] The Galaxy Z Fold 7 is the first foldable that doesn't feel like a compromise. At just 8.9mm thin when folded, it finally feels like a standard flagship in my pocket, but unfolding it to that massive 8-inch screen still feels like magic.
Why I love it:
The Design: It's incredibly light (215g). Samsung nailed the ergonomics this year; the new 21:9 aspect ratio on the cover screen makes typing feel natural, unlike the cramped experience on older models.
The Cameras: Jumping to a 200MP main sensor is a game-changer. The detail in daylight photos is staggering, and the upgraded 10MP under-display camera is finally clear enough for professional video calls.
Performance: The Snapdragon 8 Elite is a beast. Multitasking with three apps open is buttery smooth, and the 2600-nit brightness makes the screen perfectly visible even under the direct midday sun.
Minor Gripes:
The 4,400mAh battery is decent but won't last two full days if you're a power user, and I’m still waiting for a built-in S Pen slot. However, the sheer "wow" factor of the hardware makes these easy to overlook.
The Verdict:
If you’ve been waiting for foldables to "mature" before buying one, this is the version to get. It’s no longer a tech experiment—it’s the best phone Samsung has ever made. It’s pricey, but the productivity boost and the stunning display quality justify the investment for anyone who lives on their phone.
Why I love it:
The Design: It's incredibly light (215g). Samsung nailed the ergonomics this year; the new 21:9 aspect ratio on the cover screen makes typing feel natural, unlike the cramped experience on older models.
The Cameras: Jumping to a 200MP main sensor is a game-changer. The detail in daylight photos is staggering, and the upgraded 10MP under-display camera is finally clear enough for professional video calls.
Performance: The Snapdragon 8 Elite is a beast. Multitasking with three apps open is buttery smooth, and the 2600-nit brightness makes the screen perfectly visible even under the direct midday sun.
Minor Gripes:
The 4,400mAh battery is decent but won't last two full days if you're a power user, and I’m still waiting for a built-in S Pen slot. However, the sheer "wow" factor of the hardware makes these easy to overlook.
The Verdict:
If you’ve been waiting for foldables to "mature" before buying one, this is the version to get. It’s no longer a tech experiment—it’s the best phone Samsung has ever made. It’s pricey, but the productivity boost and the stunning display quality justify the investment for anyone who lives on their phone.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Texas
Expertise:Intermediate
Verified Purchase:Yes
This device boasts an impressive and sophisticated aesthetic. Its construction is remarkably refined and elegant. The overall impression is one of exceptional quality and thoughtful craftsmanship. It truly presents a visually appealing and well-executed piece of technology. One can appreciate the meticulous attention to detail throughout its design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad product, peels if paint by it's own
on April 13, 2026
Posted by: Rjain123
[This review was collected as part of a promotion.] Bad product, peels of paint from power button by its own and service center is useless. It happens even when you use Samsung charger...
Value
1
Response from Samsung USBy R&R, April 15, 2026
Hello Rjain123,
Thank you for bringing this to our attention. The Fold7 is designed with a premium build and finish, and your feedback emphasizes the importance of durability and long-term quality. If you have noticed that your device is peeling after a short period, please be aware that Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship.
We also offer the option to add additional coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. For more information about your warranty options, please reach out to our Samsung Support Team. Thank you for being a part of the Samsung ecosystem.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Thank you for bringing this to our attention. The Fold7 is designed with a premium build and finish, and your feedback emphasizes the importance of durability and long-term quality. If you have noticed that your device is peeling after a short period, please be aware that Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship.
We also offer the option to add additional coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. For more information about your warranty options, please reach out to our Samsung Support Team. Thank you for being a part of the Samsung ecosystem.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
This phone is by far the best
on April 26, 2026
Posted by: Charlie
[This review was collected as part of a promotion.] This is definitely the most useful phones I've ever owned. The processor is out of this world. It's so fast you wonder how you ever survived with anything slowed. The multitasking is unmatched. You can do so much at once without ever leaving or closing your current screen. The gigantic main display is absolutely gorgeous. Resolution, the color, the interactions, all super awesome, its really top notch. I was skeptical about the phone at first. Will I actually use the main display properly or just as a novelty? I 100% use it for its functionality and not just a flex. It has so many useful features it would be dumb not to use them. Oh, and the Galaxy AI is so very helpful. It is so responsive and useful i dont think i could l i ve without it now that I've come this far with it. This is definitely by far the best. Thank you Samsung.
Value
4
Response from Samsung USBy R&R, April 27, 2026
Hey Charlie,
It's great to hear you're enjoying the Galaxy Z Fold7! The multitasking features and large display offer new ways to use your phone, making it exciting to see how it enhances your daily activities. Thank you for being a valued Samsung customer!
Samsung Support
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It's great to hear you're enjoying the Galaxy Z Fold7! The multitasking features and large display offer new ways to use your phone, making it exciting to see how it enhances your daily activities. Thank you for being a valued Samsung customer!
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung phone fold 7
on August 13, 2025
Posted by: Cookie
[This review was collected as part of a promotion.] In my opinion the samsung fold is awesome and outstanding Device no comparison with other phone so much more you can on samsung phone I'm very happy to have chosen samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not durable
on February 28, 2026
Posted by: Tony
from Reno NV
Expertise:Expert
Part of buying a product is the after purchase service. It's part of the price we pay. That is why I don't recommend any of their products when there are better options. Buyer be aware.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy R&R, March 2, 2026
Hello Tony,
Thank you for sharing your perspective. After-purchase support is a vital part of the ownership experience, especially when investing in a device like the Galaxy Z Fold7. At Samsung, we highly value customer support, which is why we have implemented our warranty program and additional options such as Samsung Care+.
Samsung products are covered against manufacturing defects in material and workmanship under a limited 12-month warranty for each product. For eligible devices, we also offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We truly appreciate feedback like yours, as it helps strengthen product development and enhance the overall Galaxy ownership experience. Thank you for being a valued Samsung customer.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your perspective. After-purchase support is a vital part of the ownership experience, especially when investing in a device like the Galaxy Z Fold7. At Samsung, we highly value customer support, which is why we have implemented our warranty program and additional options such as Samsung Care+.
Samsung products are covered against manufacturing defects in material and workmanship under a limited 12-month warranty for each product. For eligible devices, we also offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support.
We truly appreciate feedback like yours, as it helps strengthen product development and enhance the overall Galaxy ownership experience. Thank you for being a valued Samsung customer.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Lost feature bye bye S pen
on August 14, 2025
Posted by: SadloyalsgB
from California, Sacramento
Expertise:Expert
Bummer they took away the s pen . I didn't even realize u till I bought it. I going to give. With a case on the phone it back to the same size as my 6. Samsung blew it big time. So it's a tiny bit bigger screen .where is my s pen.. sad loyal customer who will be returning his 7 back to his 6. How why what were u thinking Samsung..
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, August 14, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7! We appreciate your feedback and understand that the S Pen holds a special place in the Galaxy experience. While the S Pen remains a valuable part of the Galaxy lineup, our priority with this latest iteration was to deliver the lightest and thinnest Galaxy Z series experience yet. Maximizing portability was key for this generation, as we know how important it is to have a device that's easy to carry while still providing top-notch capabilities. We hope you enjoy the improved design and features that make the Z Fold7 truly stand out! Your experience is important to us, and if you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Significant improvement!
on July 26, 2025
Posted by: DAVYJo
[This review was collected as part of a promotion.] Super thin and good looking in general. Great new camera, super nice photos. Galaxy AI is there, I don't use it much though, maybe some doodle to pic with a kid. Battery life is the same depsite the phone got much smaller.
Value
5
Written by a customer while visiting Samsung US