Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (AT&T)
Average customer rating
4.7
(5,786 Reviews)
Rating breakdown 5,786 reviews
5 Stars
4,800
4 Stars
705
3 Stars
149
2 Stars
41
1 Star
91
87%of customers recommend this product.
(
640 out of
734)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (AT&T)
Customer Rating
2
Actual use o this phone leaves a lot to be desired
on March 16, 2026
Posted by: Lkleyrer
from Michigan
Expertise:Intermediate
I know people are showing a lot of love for this phone, but I have to disagree, at least with some aspects. The phone is heavy and awkward. It doesn't respond well, even with out a case. I used a Note 9 for ages and loved it, so some of my opinions are based on previous experience. My biggest concern is that it doesn't easily use a stylus. I purchased after market cases that I thought would help. But either they are super hard to get out of the case, or they're the wrong thickness, or they sort of fit when the phone is closed, but not when it's open AND when I found one that I believed was ideal, the
squishy end pulled off coming out of the case and left a little, hard stump that's useless. My husband bought a 26 Ultra and really likes it. I keep asking if he'll swap with me. No chance.!
squishy end pulled off coming out of the case and left a little, hard stump that's useless. My husband bought a 26 Ultra and really likes it. I keep asking if he'll swap with me. No chance.!
Features
2
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R, March 17, 2026
Hi there Lkleyrer,
Thank you for sharing your detailed experience with the Galaxy Z Fold 7. The Z Fold series is designed to provide a large, immersive display, along with multitasking capabilities that support both productivity and entertainment in a single device. It remains slim and lightweight for optimal functionality, offering a unique experience compared to traditional smartphones. Samsung continues to innovate with the Z Fold lineup and the broader Galaxy ecosystem. Your feedback is valuable to us, and we consider comments like yours when determining future features. We appreciate you being a valued Samsung customer.
-Ty
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Thank you for sharing your detailed experience with the Galaxy Z Fold 7. The Z Fold series is designed to provide a large, immersive display, along with multitasking capabilities that support both productivity and entertainment in a single device. It remains slim and lightweight for optimal functionality, offering a unique experience compared to traditional smartphones. Samsung continues to innovate with the Z Fold lineup and the broader Galaxy ecosystem. Your feedback is valuable to us, and we consider comments like yours when determining future features. We appreciate you being a valued Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the money I spent
on March 20, 2026
Posted by: Unhappy
from Florida
On a bad not, when I purchased the phone, I was expecting some instructions on key items to help guide me. Nothing was with the phone except a little sleeve on turning on & off and care. It is very slow to bring the front screen up, slow to switch between screens, and let's not mention trying to figure out how to do a simple screen shot!! Just not a user friendly phone.
On a good note, I do like the open screen feature. That is the main reason I purchased for my company.
I we
On a good note, I do like the open screen feature. That is the main reason I purchased for my company.
I we
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy R&R, March 21, 2026
Hello there,
Thank you for sharing your thoughts on the Galaxy Z Fold7. The Fold7 is designed to deliver a dynamic experience with its expansive display and multitasking capabilities. By exploring the built-in features, gestures, and settings, you can unlock more of the device's potential over time. The foldable format accommodates both work and everyday use in a single device. Thank you for being a valued member of the Samsung community.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. The Fold7 is designed to deliver a dynamic experience with its expansive display and multitasking capabilities. By exploring the built-in features, gestures, and settings, you can unlock more of the device's potential over time. The foldable format accommodates both work and everyday use in a single device. Thank you for being a valued member of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Satisfaction guaranteed
on March 23, 2026
Posted by: kbishj
[This review was collected as part of a promotion.] I really love my Z Fold 7 mainly for its redesign having a wider cover screen along with a top notch camera is real nice! I have using Samsung foldables since the Z Fold 2 and I can definitely express without a doubt that the Z Fold 7 is their best foldable so far. I really look foward to their next foldable the Z Fold 8.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The impressive large screen when it's opened.
on April 14, 2026
Posted by: Edgar55
[This review was collected as part of a promotion.] The use of Galaxy AI is a game changer! Now I can simply ask for just about any topic or idea to watch how Galaxy AI impresses me!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome phone
on April 17, 2026
Posted by: Bennyliem
[This review was collected as part of a promotion.] Great just need upgrade the charging speed and battery size
Value
4
Response from Samsung USBy R&R, April 22, 2026
Hey there Bennyliem,
It's wonderful to hear that you're enjoying the Galaxy Z Fold7! Devices like this are designed to stretch the boundaries of what a phone can do while maintaining strong performance throughout the day. Your feedback regarding the battery and charging is valuable and helps us understand what matters most in everyday use. Thank you for sharing your thoughts. We appreciate you choosing innovation with Samsung.
-Ty
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It's wonderful to hear that you're enjoying the Galaxy Z Fold7! Devices like this are designed to stretch the boundaries of what a phone can do while maintaining strong performance throughout the day. Your feedback regarding the battery and charging is valuable and helps us understand what matters most in everyday use. Thank you for sharing your thoughts. We appreciate you choosing innovation with Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Non
on July 26, 2025
Posted by: Big ben
My camera looks weird and also my screen looks whitesh
Response from Samsung USBy R&R Team, July 28, 2025
Thank you so much for your feedback on the Galaxy Z Fold7, Ben! We're always elated to hear your thoughts! One of the standout features of the phone is its wider-angle camera, which is perfect for group selfies, allowing you to capture vivid and defined images of all your friends. We would love to gather more details about your experience so that we can better assist you. Please reach out to us at Samsung Support, so we can look into what you are experiencing and ensure you're getting the most out of your Z Fold7. Your satisfaction is our top priority! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Philadelphia,PA
Expertise:Expert
Verified Purchase:Yes
Loved the upgrade from fold 5 to fold 7. It is an upgrade in all aspects except for the battery.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, December 23, 2025
Hey there Zubin David,
Thank you for sharing your experience with the Galaxy Z Fold7. It's wonderful to hear how the thinner design, lighter feel, and fast performance made an impression during your upgrade. The Z Fold7 goal is to deliver a polished foldable experience that balances performance with portability. We value your feedback and appreciate you being part of the Samsung family.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. It's wonderful to hear how the thinner design, lighter feel, and fast performance made an impression during your upgrade. The Z Fold7 goal is to deliver a polished foldable experience that balances performance with portability. We value your feedback and appreciate you being part of the Samsung family.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
The Bad Downside of this phone/product……
on August 29, 2025
Posted by: BLKgHoST
Great phone, the Bad Downside of purchasing this phone, type of phone @ this price, what comes in the box’s w/ phone, beside the phone, is useless, w/o a ‘CHARGER!’…. WOW, SMDH
Response from Samsung USBy R&R Team, September 2, 2025
Thanks for sharing your thoughts about the Galaxy Z Fold7! We appreciate your feedback about what comes with your phone. The Z Fold7 comes with the smartphone, data cable, and ejection pin. As you noted, the Z Fold7 does not come with a wall charger. This allows for a more sustainable approach by encouraging the use of existing chargers. We're committed to bettering the environment, and this is one of the ways that we're doing so. We're excited for you to experience the incredible versatility and innovation that the Galaxy Z Fold7 offers! If you have any other questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US