Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Jet Black (AT&T)
Average customer rating
4.7
(4,550 Reviews)
Rating breakdown 4,550 reviews
5 Stars
3,809
4 Stars
512
3 Stars
118
2 Stars
28
1 Star
83
88%of customers recommend this product.
(
624 out of
712)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Jet Black (AT&T)
Customer Rating
1
Do not buy zfold7
on October 14, 2025
Posted by: Brently
from NH USA
Expertise:Intermediate
Got on release day, the phone lasted 2 months. I was using the inner display then closed it reopened it a minute later and half the screen wasn't working. After opening and closing it a couple times it stopped working altogether. Sent it in for repair thinking it was covered under the 1 yr warranty and they denied it saying it was physical damage. It is the last samsung product I will ever own.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 20, 2025
Hello Brently,
We thank you for taking the time to share your experience with your Galaxy Z Fold7. Regarding the durability of the Z Fold7, we have revolutionized the structure of foldable devices. The Samsung Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. The inner screen has a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, all tested to withstand. The Armor Flex Hinge is 27% thinner and 43% lighter, yet it remains durable enough to handle the rated number of folds. Please check into your benefits if you are enrolled in Samsung Care+ for additional repair options. Samsung has partnered with uBreakiFix as an authorized repair location. You can drop off your device at a location near you for repairs. We thank you for your feedback and for being a valued part of the Samsung community. Please reach out to Samsung Support if further assistance is needed on your Samsung Care+ options. Thank you for being a part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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We thank you for taking the time to share your experience with your Galaxy Z Fold7. Regarding the durability of the Z Fold7, we have revolutionized the structure of foldable devices. The Samsung Galaxy Z Fold 7 features a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. The inner screen has a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, all tested to withstand. The Armor Flex Hinge is 27% thinner and 43% lighter, yet it remains durable enough to handle the rated number of folds. Please check into your benefits if you are enrolled in Samsung Care+ for additional repair options. Samsung has partnered with uBreakiFix as an authorized repair location. You can drop off your device at a location near you for repairs. We thank you for your feedback and for being a valued part of the Samsung community. Please reach out to Samsung Support if further assistance is needed on your Samsung Care+ options. Thank you for being a part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Silly complaints but honest input
on November 28, 2025
Posted by: AAR1024
[This review was collected as part of a promotion.] I really love the zfold line of samsung, the only part that I wish I could change is how small the outside screen is. When out in public (say in line at the store) it's not always convenient to unfold and at the same time, it is difficult to respond to a text from the smaller screen. I understand that is a silly thing to complain about all things considered on how great the phone is and the inside main screen is massive, but it's honest. The only other thing is I wish all apps would flow between screens better without having to reload them but that's more to the app developers I would think but maybe not, there could be a developer within the Samsung fold line that figures out how to allow them to flow better, who know.... Again just honest wants Samsung to improve about the zfold line of phones, if possible.
Value
4
Response from Samsung USBy R&R, December 4, 2025
Hello AAR1024,
Thank you for reaching out and sharing your thoughts on your Galaxy Z Fold7. We appreciate hearing that performance and security stand out for you. With One UI and the Galaxy app suite, the A36 5G offers quick launches and privacy controls in a clean layout, making everything feel simple and secure. We appreciate your review and thank you for choosing Samsung.
Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for reaching out and sharing your thoughts on your Galaxy Z Fold7. We appreciate hearing that performance and security stand out for you. With One UI and the Galaxy app suite, the A36 5G offers quick launches and privacy controls in a clean layout, making everything feel simple and secure. We appreciate your review and thank you for choosing Samsung.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: McWinters
from PA
Expertise:Intermediate
Verified Purchase:Yes
A beautiful phone, BUT! SAMSUNG has left its devoted users betrayed and at a total loss! This phone is about beauty, but woefully lacks in substance. Throw away your SPens... and prepare yourself for a phone that even lacks in response by touch. Not only that, Samsung did not even let their consumers know upfront they would no longer be able to use their SPens. All this, for a phone that costs way too much for what it now is...... an incomplete phone. I feel betrayed.
Features
1
Performance
4
Design
2
Value
1
Response from Samsung USBy R&R, January 21, 2026
Greetings McWinters,
Thank you for sharing your thoughts on the Galaxy Z Fold7. We appreciate your compliments on its beautiful design; however, we understand that some design changes may influence how you feel about the removal of the S Pen. Our aim was to develop a device that is more functional and easier to use, with a slimmer profile. The redesign also focused on enhancing durability, which involved re-engineering the display layout. We hope you enjoy the new features, including improvements in Galaxy AI, the circle to search, and cross-app functionality. Thanks again for your feedback and for choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your thoughts on the Galaxy Z Fold7. We appreciate your compliments on its beautiful design; however, we understand that some design changes may influence how you feel about the removal of the S Pen. Our aim was to develop a device that is more functional and easier to use, with a slimmer profile. The redesign also focused on enhancing durability, which involved re-engineering the display layout. We hope you enjoy the new features, including improvements in Galaxy AI, the circle to search, and cross-app functionality. Thanks again for your feedback and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Salliej03
from Orlando, FL
Expertise:Intermediate
Verified Purchase:Yes
I really wanted to love the Galaxy Z Fold7 1TB, but after daily use it’s been a letdown. For a flagship at this price, the performance just isn’t consistent: noticeable lag pops up during basic multitasking, app switching, and even typing, which completely breaks the “power user” promise of a foldable. The keyboard experience is especially frustrating, missed inputs, and delayed responses. I was hoping that downloading another keyboard would help, but that was not the case.
The hardware and screen are impressive on paper, but when the core interaction (typing and navigating) feels sluggish and unreliable, it’s hard to justify the cost or recommend this device to anyone who needs speed and polish.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R, February 11, 2026
Hey there Salliej03,
Thank you for sharing your detailed feedback on the Galaxy Z Fold7. It’s clear how much you value smooth multitasking and responsive typing on this powerful foldable device. The Z Fold7 aims to deliver a seamless experience for productivity, entertainment, and daily tasks, powered by advanced processing and immersive display technology. Based on your review, the device occasionally experiences input delays, which may be due to screen sensitivity or the need for quick optimization. Running the Device Care feature can often resolve these problems by boosting overall performance. To do this, go to Settings, select Device Care, then tap Optimize Now. On some devices, you might need to choose Battery and Device Care. This process closes all active applications and frees up unused memory. Also, clearing your keyboard’s cache in Settings can help. For more tips, check our online guide linked below or contact our Samsung Support Team. Our experts are ready to assist. Thank you for your feedback and for choosing Samsung.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your detailed feedback on the Galaxy Z Fold7. It’s clear how much you value smooth multitasking and responsive typing on this powerful foldable device. The Z Fold7 aims to deliver a seamless experience for productivity, entertainment, and daily tasks, powered by advanced processing and immersive display technology. Based on your review, the device occasionally experiences input delays, which may be due to screen sensitivity or the need for quick optimization. Running the Device Care feature can often resolve these problems by boosting overall performance. To do this, go to Settings, select Device Care, then tap Optimize Now. On some devices, you might need to choose Battery and Device Care. This process closes all active applications and frees up unused memory. Also, clearing your keyboard’s cache in Settings can help. For more tips, check our online guide linked below or contact our Samsung Support Team. Our experts are ready to assist. Thank you for your feedback and for choosing Samsung.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Washington
Expertise:Expert
Verified Purchase:Yes
Best phone i have ever had for work and play. For cloud gaming and sales
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for sharing your experience with the Galaxy Z Fold7, Edgar! We’re so glad to see it’s been the best phone you've ever had for your work and play, especially for cloud gaming and sales. The Z Fold7 features the most advanced next-gen Snapdragon® mobile processor, which makes everything run smoother. You can expect 38% faster processing, 26% smoother graphics, and 41% quicker AI capabilities compared to the Galaxy Z Fold6. This really improves your gaming and viewing experience! If you have any questions or need support, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
It's totally different
on August 5, 2025
Posted by: Bert
from Louisiana
Expertise:Intermediate
Samsung has changed the game in America. Work well and thin
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
New phone
on July 25, 2025
Posted by: Maestro Pechuga
from Sanford FL
Finally, new technology for a fold, I hope they put back the Spen support but finally a generation with new changes and good changes!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I've ever had, greatest one yet!
on September 18, 2025
Posted by: Nickb1996
[This review was collected as part of a promotion.] This is by far the best phone in my personal opinion that Samsung has produced. The absolute best fold model of all. Amazing how thin it is yet how much performance it has. Thanks Samsung for doing what you guys obviously do the best.
Value
5
Written by a customer while visiting Samsung US