Customer reviews from geappliances.com
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Easy Clean Interior with Steam Clean - Stainless Steel
Average customer rating
3.4
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
2
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
2
60%of customers recommend this product.
(
3 out of
5)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Easy Clean Interior with Steam Clean - Stainless Steel
Customer Rating
1
Whack Handles with no replacement
on February 7, 2026
Posted by: KMSjoy
from Concord, North Carolina
I’m tired of GE and their plastic handles! You make an over the range microwave knowing that over the range cooktops will have heat rising. You have a plastic handle that essentially gets damaged without a doubt overt time and when I say overt time, I’m talking about within a year. This is my second microwave with that dumb handle that has a plastic coating that looks like stainless steel. It starts to crinkle, it starts to peel, and before you know it, the white plastic handle starts to appear almost like skin being peeled off of bones. Whack design, and they have not done anything about it and it’s something they are well aware of. If you want to replace the handle, you have to buy the entire door - really?
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, February 9, 2026
We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great microwave!
on December 26, 2025
Posted by: DavidS88
We love how spacious the microwave is and we can fit a large amount of items. The built in sensors for reheating food and popping popcorn work wonderfully. The controls are well designed. Would definitely recommend to anyone looking for a great microwave! Oh and it has a built in air fryer!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Two ovens for the win!
on December 18, 2025
Posted by: BigFamonWheels
[This review was collected as part of a promotion.] This two-in-one appliance is a lifesaver. It reheats and bakes beautifully, making it perfect for quick meals and actual oven cooking. Convection timing takes a little learning, but once you get it, it’s a powerhouse.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
No control panel back light
on January 8, 2026
Posted by: Bobity
from Flushing Ohio
The control panel does not light up making it a real pain for early morning warming or any time after dark.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Don, GE_Appliances, January 13, 2026
We'll be sure to pass along your feedback about the control keypad to our design team for review.
Written by a customer while visiting geappliances.com
Customer Rating
4
It's just okay
on December 26, 2025
Posted by: Palisade house
This model does not seem as solid as our last model. It is noisy when we open and close the door and there is a rattle when the wind blows.
Written by a customer while visiting geappliances.com
Customer Rating
4
How would I know? Don’t have a useful guide book
on January 3, 2026
Posted by: Mrs Kevorkian
The quick guide is useless! I need to know how to use this microwave! Send me a useful ‘how to’ booklet
Response from geappliances.comBy Sarah, GE_Appliances, February 20, 2026
We know how important the manual is when you're getting used to a new appliance. As part of our ongoing effort to be better ambassadors of the environment, we are no longer offering printed manuals. By moving to an electronic only format, we not only do more to preserve the environment, we also ensure that only the latest version of the document is provided. Your complete manual, which includes information about features, care and cleaning tips, etc. is available at this link: https://products-salsify.geappliances.com/image/upload/s--50xLEh5U--/c04b1262cc7ebed9d405c0181ff92eba0388aec8.pdf
We’ve reviewed our system and see you’ve been in touch with a member of our team over email about this as well. Your feedback about the lack of a print manual will be shared with our product team for future consideration.
We love this microwave’s features, including Steam Clean which makes cleaning up spills in the interior easy. We know you’ll be able to prepare all sorts of delicious food successfully in the microwave for many years to come!
We’ve reviewed our system and see you’ve been in touch with a member of our team over email about this as well. Your feedback about the lack of a print manual will be shared with our product team for future consideration.
We love this microwave’s features, including Steam Clean which makes cleaning up spills in the interior easy. We know you’ll be able to prepare all sorts of delicious food successfully in the microwave for many years to come!
Written by a customer while visiting geappliances.com
Customer Rating
4
not again
on April 28, 2026
Posted by: not again ever
We don't care for the "dial" time selection. Also, the touch functions are a little wonky.
We have other Profile appliances and expected more.
We have other Profile appliances and expected more.
Written by a customer while visiting geappliances.com
Customer Rating
3
GE Microwave
on June 7, 2026
Posted by: Stainless Microwave
from California
Old GE microwave had a touch pad and were able to input 1-15 sec time. New microwave has a dial and only able to start at 15 sec. Inside is deeper under the turn plate making it harder to clean. the vents on top above door are exposed which will over time create an issue to clean out. Old microwave had a swinging door that closed when not in use. One would thing that all GE microwaves would have same hanging brackets and hole patterns. This was completely different making installation longer to do. You would think they were smart enough to do this to encourage buying another GE microwave. Have to get use to the turn knob on this unit. The capacity is quite large not sure if I will need all space? I hope to get use to the turn knob and the way to input time. Time will tell. Hope this lasts as many years as old GE microwave did 27 years and it still works. Wife wanted new one :(
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Dianna, GE_Appliances, June 9, 2026
We want to help and assist with cleaning tips for the inside portion of your microwave. Spatters can be removed with a paper towel; and others may require a damp cloth. You can find more care and cleaning information for the exterior and interior of your microwave in the manual on page 20 at the link: https://images.salsify.com/image/upload/s--50xLEh5U--/c04b1262cc7ebed9d405c0181ff92eba0388aec8.pdf.
The mounting for our microwaves will be specific to under a cabinet or on the rear wall and won’t have the same hole placements. We provide templates that can be used for this depending on your preference that you can view at the link below.
Top Cabinet: https://images.salsify.com/image/upload/s--k77_s4-v--/c718612e0f6b7f5f97607ec6849c6e42bbd2305a.pdf.
Rear wall: https://images.salsify.com/image/upload/s--gorF-B-c--/oqpfgvi4j4vqyvkp8mcv.pdf
We also want to assist with understanding how to use the turn knob on your microwave. In your manual starting on page 8 you can find detailed instructions at the link here: https://images.salsify.com/image/upload/s--50xLEh5U--/c04b1262cc7ebed9d405c0181ff92eba0388aec8.pdf.
Our products are designed with durability in mind, and we use high-quality materials to manufacture our appliances. If you ever need assistance with your product, we’re here to help.
The mounting for our microwaves will be specific to under a cabinet or on the rear wall and won’t have the same hole placements. We provide templates that can be used for this depending on your preference that you can view at the link below.
Top Cabinet: https://images.salsify.com/image/upload/s--k77_s4-v--/c718612e0f6b7f5f97607ec6849c6e42bbd2305a.pdf.
Rear wall: https://images.salsify.com/image/upload/s--gorF-B-c--/oqpfgvi4j4vqyvkp8mcv.pdf
We also want to assist with understanding how to use the turn knob on your microwave. In your manual starting on page 8 you can find detailed instructions at the link here: https://images.salsify.com/image/upload/s--50xLEh5U--/c04b1262cc7ebed9d405c0181ff92eba0388aec8.pdf.
Our products are designed with durability in mind, and we use high-quality materials to manufacture our appliances. If you ever need assistance with your product, we’re here to help.
Written by a customer while visiting geappliances.com