Customer reviews from otterbox.com
OtterBox - Commuter Series Hard Shell for iPhone 17 Pro Max - Grey Comfort
Average customer rating
3.1
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
11
4 Stars
0
3 Stars
1
2 Stars
5
1 Star
7
50%of customers recommend this product.
(
9 out of
18)
Customer Reviews for OtterBox - Commuter Series Hard Shell for iPhone 17 Pro Max - Grey Comfort
Posted by: Julia
Verified Purchase:Yes
ely love this iPhone 17 case. It feels premium, fits perfectly, and the buttons are super responsive. Great protection without making the phone bulky. The MagSafe connection is also really strong. Definitely worth it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Christian
Verified Purchase:Yes
Rubber on the sides is loose & doesn’t protect sides of phone
Response from otterbox.comBy Customer Service, April 6, 2026
We have a great Limited Lifetime Warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Unique Dallas
Verified Purchase:Yes
Been a customer for a few years now and I have never ever had an issue with any of the Otter products.
Excellent quality and superb customer care.
Keep up the great work!
Excellent quality and superb customer care.
Keep up the great work!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Overall an amazing feeling to the case worth it name
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Honey
Verified Purchase:Yes
Really like everything about my Otterbox except the mag safe charging? My phone gets extremely hot when using my direct contact mag safe charger through my Otterbox case on my IPhone 17PRO max phone?
Response from otterbox.comBy Customer Service, November 18, 2025
Hello! We apologize about any confusion, but heat transfer is completely normal when using wireless charging via Qi2 and will not affect the performance of your device in normal circumstances.
Written by a customer while visiting otterbox.com
Posted by: Bob C
Verified Purchase:Yes
Excellent product , love that it covers the cam button
Written by a customer while visiting otterbox.com
Posted by: Megan
Verified Purchase:Yes
Nice and true to photos. Tough case and buttons work well. Not too bulky but is thick
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jonathan B
Verified Purchase:Yes
Case is not grippy at all, it slipped out of my hands once and when it fell it cracked my screen protector, did not protect my phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 3, 2025
We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
Written by a customer while visiting otterbox.com