Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Silver Shadow (Verizon)
Average customer rating
4.8
(4,170 Reviews)
Rating breakdown 4,170 reviews
5 Stars
3,521
4 Stars
471
3 Stars
93
2 Stars
21
1 Star
64
87%of customers recommend this product.
(
401 out of
459)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Silver Shadow (Verizon)
Customer Rating
1
Parts issue, durability
on October 2, 2025
Posted by: Billy
from California
Expertise:Intermediate
I bought this phone had it for two months, finger print scanner stopped working. Because the phone is new, no one will warranty it because they don't don't how to work on it. Parts are nation wide back order. Samsung will want you to send it im mail it in and you will be left left with out a phone.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R, October 3, 2025
Hey Billy, Thank you for sharing your experience with the Galaxy Z Fold7. Your comments highlight issues with the fingerprint scanner not working as expected and concerns about part availability. The Fold7 was designed to offer durability and security while providing everyday convenience. We understand that features like fingerprint access are crucial, and Samsung remains dedicated to creating devices that combine innovation, style, and usability for lasting satisfaction. If you have Samsung Care+ coverage, please contact the Samsung Support Team, as they may provide a loaner device while yours is being repaired. We look forward to assisting you. Thank you for choosing Samsung and its innovative products. Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best foldable ever
on October 8, 2025
Posted by: Sammyfan22
[This review was collected as part of a promotion.] Love my new Fold 7. Came from the Fold 5 and couldn't be more happy. Loved the 5 but the 7 is on a whole new level. Slim, light all the bells and whistles of AI. Terrific phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big and And powerful, super sleek!
on October 13, 2025
Posted by: WhosArcade
[This review was collected as part of a promotion.] The Samsung Galaxy Tab S11 Ultra is absolutely vibrant and beautiful! It has Galaxy AI built in and is super high quality!
This Tab is so fast and powerful, you won't need to worry about upgrading for a long time, Samsung has really outdone themselves and I'm very thankful for it!
I'd definitely recommend to my family and friends and anyone else! This Tab is absolutely value packed and worth every penny!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fold 7 is great, but not perfect
on October 14, 2025
Posted by: TommyG
[This review was collected as part of a promotion.] I have to mention that the AI and Camera features are stellar. I have an issue with the fact that some apps still don't transfer over in a fluid way when I unfold to the big screen. And it definitely glitches sometimes.
The battery life is great though, and I love watching videos and playing games on the big screen!
Value
4
Response from Samsung USBy R&R, October 24, 2025
Hi there TommyG,
We’re glad you're impressed with the Galaxy Z Fold7’s AI and camera features. The Fold7 boosts productivity and entertainment by combining advanced AI tools with a cinematic foldable display. Your feedback on app transitions helps us improve the adaptive design that sets the Fold series apart. Stay tuned for software updates as we continually enhance formats and layouts. Thank you for your feedback and for selecting Samsung’s innovative products.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re glad you're impressed with the Galaxy Z Fold7’s AI and camera features. The Fold7 boosts productivity and entertainment by combining advanced AI tools with a cinematic foldable display. Your feedback on app transitions helps us improve the adaptive design that sets the Fold series apart. Stay tuned for software updates as we continually enhance formats and layouts. Thank you for your feedback and for selecting Samsung’s innovative products.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Chicago, Il
Expertise:Expert
Verified Purchase:Yes
I love this phone. I had the 1st version and it was too big and heavy. This is lighter than the S25 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, November 14, 2025
Cadgal02, thank you for the love you’re showing the Galaxy Z Fold7. Hearing from users like you, who have been with the Fold series since the very beginning, says a lot. The lighter feel and refined design truly make everyday use more comfortable, and it’s amazing that you’re noticing the evolution firsthand. That combination of power, flexibility, and a slimmer build is exactly what makes the Z Fold7 such a standout experience. We’re glad it has become a perfect fit in your tech lineup. Thank you for being part of the Samsung journey.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best foldable
on July 27, 2025
Posted by: Mr2king
[This review was collected as part of a promotion.] Galaxy Z Fold 7 is easily the best foldable currently in the market both in hardware and software, undoubtedly the thinnest foldable 👌, it's satisfying to lay hands on
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, no complaints
on August 15, 2025
Posted by: Francis
[This review was collected as part of a promotion.] Traded in my z fold 4 for the 7 and no regrets, the thinness is on another level and the extra Galaxy AI features are awesome. Next upgrade is the watch soontm.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Built tough with great features ! !
on August 24, 2025
Posted by: JDK007
[This review was collected as part of a promotion.] Best phone i have ever owned !
Has almost completely replaced my desktop. Love the large screen.
Value
5
Written by a customer while visiting Samsung US