Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Silver Shadow (Verizon)
Average customer rating
4.8 out of 5
4.8
(4,152 Reviews)
Open Ratings Snapshot
Rating breakdown 4,152 reviews
5 Stars
3,506
4 Stars
469
3 Stars
92
2 Stars
21
1 Star
64
87%of customers recommend this product. 
(
401 out of 459
)
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Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Silver Shadow (Verizon)
Customer Rating
1 out of 5
1
Inside screen broken already 26 days new.
on September 18, 2025
Posted by: Jason
from alexandria ky
Expertise:Expert
Verified Purchase:Yes
26 days new and the inside screen already broke and has needed full repair
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R, September 22, 2025
Hi Jason, Thank you for reaching out and letting us know what is going on with your Galaxy Z Fold7. We understand it is important that your device functions as expected. As you may know, we have partnered with uBreakiFix as an authorized repair location for Samsung mobile devices. With over 600 locations across the US, we are confident you will find a location near you. Samsung products are covered by a limited 12-month warranty against manufacturing defects in material and workmanship, as specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. Additionally, for eligible devices, you can choose to add coverage through Samsung Care+, offering extended protection and support. Please contact our Samsung Support Team to learn more about your warranty options and Samsung Care+ coverage. Thank you for your review. We appreciate you choosing Samsung. uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/

-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Auto focus
on September 23, 2025
Posted by: Bentley
[This review was collected as part of a promotion.] It would he nice if the auto focus worked when using the camera app through a website
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Most weakest fold
on October 10, 2025
Posted by: Rjvn28426
[This review was collected as part of a promotion.] Inner screen suddenly broke after 2 months ..disappointed
Value
1 out of 5
1
Response from Samsung USBy R&R, October 16, 2025
Hola Rjvn28426,

Thank you for reaching out and sharing your experience with your Galaxy Z Fold7. As a reminder, Samsung products are protected against manufacturing defects in materials and workmanship during the 12-month limited warranty period specified for each item. You can also extend this coverage by adding Samsung Care+ on eligible devices, which offers longer protection and additional support. For more details on warranty options, please contact our Samsung Support Team. We're here to help. Thanks for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/

-Ty

Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth the upgrade!
on October 28, 2025
Posted by: MMM816
from Southern VA
Expertise:Intermediate
Verified Purchase:Yes
This is my favorite Z Fold so far. I had the 5,6 and now the 7. The front screen size is so much better!! I thought I was going to miss the s pen functionality, but I don't. Also...it feels so much thinner! Very happy I upgraded.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R, October 29, 2025
Hey MMM816,

Thank you for sharing your experience with the Galaxy Z Fold7. It’s wonderful to hear that the refreshed design, lighter weight, and slim profile are clear improvements. The user interface flows seamlessly, making interactions feel different and enhancing usability. The smooth and intuitive navigation highlights the thoughtful design. We appreciate your review, loyalty, and for choosing Samsung as your preferred brand.

-Ty

Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Ai is the best feature and camera has been
on November 19, 2025
Posted by: Kalyan
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 7 is widely considered a major evolutionary step for the foldable line, with many reviewers calling it the best Z Fold model to date. It has finally addressed the issues of bulk and weight that plagued previous generations, making it a compelling option for those seeking a phone that truly doubles as a mini-tablet. The overall customer rating for the device is high,
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone
on November 29, 2025
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Its like having the office away from the office. I can do everything I need to on it. Thank you Samsung!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is the best smart phone flod ever.
on November 30, 2025
Posted by: ak00744444
[This review was collected as part of a promotion.] This is the best smart phone ever fold
Good
Best
The best
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Device. S Pen and Battery to make it Greater
on September 16, 2025
Posted by: Anonymous
from San Francisco, CA
Expertise:Expert
Verified Purchase:Yes
Finally feels like the long awaited form factor of a regular phone with the added benefit of a foldable screen is unlocked.
Really really needs the S Pen support and housing in device. Needs a bigger battery ans faster 45W charging.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 17, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Haider! We’re more than happy to see that you’re enjoying the impressive design and the benefits of the foldable screen. Your feedback about the S Pen and battery life is invaluable to us. The Z Fold7 is equipped with a robust 4400mAh battery, offering up to 24 hours of video playback, which is designed to keep up with your day-to-day needs. For optimizing your battery life even further, we have some helpful resources that we’ll link at the end of this response. We also appreciate your input regarding S Pen support. While the S Pen is a cherished accessory within the Galaxy lineup, our focus for this iteration was to create the lightest and thinnest Z series experience possible, prioritizing portability without sacrificing performance. If you have any questions or need further assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
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