Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Silver Shadow (Verizon)
Average customer rating
4.7
(7,801 Reviews)
Rating breakdown 7,801 reviews
5 Stars
6,384
4 Stars
1,049
3 Stars
207
2 Stars
57
1 Star
104
86%of customers recommend this product.
(
653 out of
758)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Silver Shadow (Verizon)
Customer Rating
1
Dont buy!
on October 24, 2026
Posted by: Mgirl23
Terrible phone! My fiance and I both bought these phone and inside screen turned black the first couple months of having them! I got my fixed but now its broken again! My fiance took his in and they took a black light to his phone and said oh there is a small scratch we cant fix it! He never dropped his phone pr anything.. now he is stuck paying a phone that is broken! And these phones arnt cheap!
Response from Samsung USBy R&R, October 26, 2026
Hello Mgirl23,
Thank you for sharing your experience with your Galaxy Z Fold7. We appreciate the time you took to provide your feedback. The Galaxy Z Fold7 is designed to support multitasking, creativity, and everyday use through its dual-screen functionality. It's important to note that preferences for features may differ from those of previous Galaxy devices or models. The foldable display design involves engineering trade-offs that can be perceived differently by users.
We value your insights on how the Galaxy Z Fold7 is performing in real-world scenarios. Additionally, we offer an extended warranty program for your Galaxy Z Fold7. Samsung stands behind the quality of its products with a warranty that covers any manufacturing defects in materials and craftsmanship. This warranty is valid for 12 months, as specified for each product. With this protection, you can have peace of mind knowing that your investment is safeguarded throughout this period, ensuring the reliability and performance you expect from Samsung.
For more information about our Samsung Care+ program, please check the link below. Thank you for being a valued Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy Z Fold7. We appreciate the time you took to provide your feedback. The Galaxy Z Fold7 is designed to support multitasking, creativity, and everyday use through its dual-screen functionality. It's important to note that preferences for features may differ from those of previous Galaxy devices or models. The foldable display design involves engineering trade-offs that can be perceived differently by users.
We value your insights on how the Galaxy Z Fold7 is performing in real-world scenarios. Additionally, we offer an extended warranty program for your Galaxy Z Fold7. Samsung stands behind the quality of its products with a warranty that covers any manufacturing defects in materials and craftsmanship. This warranty is valid for 12 months, as specified for each product. With this protection, you can have peace of mind knowing that your investment is safeguarded throughout this period, ensuring the reliability and performance you expect from Samsung.
For more information about our Samsung Care+ program, please check the link below. Thank you for being a valued Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy Zfold7
on October 23, 2026
Posted by: ACOOKIE
[This review was collected as part of a promotion.] I chose to provide this review. I have had my phone for less than a month and the fold of the big screen has already crashed!! I never dropped or damaged my phone so not sure what happened, just thankful for insurance. Besides that it is the best phone that I ever had. It does a lot of amazing things and so much more that I still am not aware of. Gaming is really
Value
4
Response from Samsung USBy R&R, October 27, 2026
How is it going ACOOKIE,
Thank you for sharing your experience! We’re glad to hear that you’re enjoying the expansive display, powerful multitasking capabilities, and immersive gaming experience of the Galaxy Z Fold7. We understand your concern regarding the folding display becoming unresponsive shortly after purchase. We recommend having the device evaluated through Samsung's authorized repair services to determine the appropriate next steps and available coverage. Your feedback is important to us, and we appreciate your choice of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience! We’re glad to hear that you’re enjoying the expansive display, powerful multitasking capabilities, and immersive gaming experience of the Galaxy Z Fold7. We understand your concern regarding the folding display becoming unresponsive shortly after purchase. We recommend having the device evaluated through Samsung's authorized repair services to determine the appropriate next steps and available coverage. Your feedback is important to us, and we appreciate your choice of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy zfold7
on October 23, 2026
Posted by: Elaine
[This review was collected as part of a promotion.] Overall I really like my phone, but had to replace phone soon after I got it because the screen started messing up. I chose the silver phone but doe the replacement they could only offer me the blue phone which I do not like the color, but had no choice. Thanks to cases I can cover up the phone, but I can no longer use my clear case. Overall I still like and I chose the zfold but looking forward to the z roll out phone.
Value
4
Response from Samsung USBy R&R, October 27, 2026
Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Response from Samsung USBy R&R, October 27, 2026
Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages Hi Elaine,
Thank you for sharing your experience! We're glad you're enjoying the Galaxy Z Fold7's sleek design, expansive folding display, and versatile multitasking features. We understand your concern with the original display and receiving a replacement in a different color than you selected. While replacement availability can vary, your feedback about having your preferred color matters to us. We appreciate you staying with the Galaxy family and thank you for choosing Samsung!
We're here to help
Contact Us
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This device is ideal for older generations
on October 23, 2026
Posted by: Nurseforrent
[This review was collected as part of a promotion.] I chose the Galaxy Z Fold 7 because I wanted a single device that could effortlessly handle both productivity and downtime without compromise. For work, the expansive inner display is an absolute game changer. I can review documents, manage emails, and run split screen apps side by side without feeling cramped. When it’s time to unwind, the screen is incredible for streaming movies, catching live sports, and mobile gaming with zero lag. The slimmer build makes the outer screen comfortable for everyday texting, but unfolding it turns it into a complete workstation and entertainment hub in seconds. Definitely a solid choice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great and fast
on October 22, 2026
Posted by: Mpnj2010
[This review was collected as part of a promotion.] Great phone, fast and very slim and light, haven't had an issue with it in a year, the only downfall is the Camera unit that is bulky making phone wobble a lot.
Value
4
Response from Samsung USBy R&R, October 23, 2026
Hello Mpnj2010,
We’re pleased to hear that your Galaxy Z Fold7 has been providing a fast and enjoyable experience! Its slim design, lightweight feel, and expansive foldable display make it a versatile companion for everyday activities. We acknowledge your feedback regarding the raised camera housing, which can cause the phone to wobble when placed flat. For certain activities, Flex Mode offers a great way to enjoy content while the phone is partially folded. We appreciate your insights and thank you for being a part of the Samsung Galaxy family!
Tips for using Galaxy Z Fold7 Cover screen and main screen
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re pleased to hear that your Galaxy Z Fold7 has been providing a fast and enjoyable experience! Its slim design, lightweight feel, and expansive foldable display make it a versatile companion for everyday activities. We acknowledge your feedback regarding the raised camera housing, which can cause the phone to wobble when placed flat. For certain activities, Flex Mode offers a great way to enjoy content while the phone is partially folded. We appreciate your insights and thank you for being a part of the Samsung Galaxy family!
Tips for using Galaxy Z Fold7 Cover screen and main screen
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
First time fold user
on October 22, 2026
Posted by: SamsungUserSince1992
[This review was collected as part of a promotion.] I chose this device because I think it was finally time where they had worked out 99% of the issues. Front screen is great. When you open it feels better. Yes the crease is visible and you can notice more in light. I mainly used it for entertainment and light work. I was surprised how well I could do both at the same time while it was open.
Value
4
Response from Samsung USBy R&R, October 23, 2026
Greetings SamsungUserSince1992,
Welcome to the Galaxy Fold experience! We're excited that you're enjoying the convenient cover screen, expansive inner display, and seamless multitasking capabilities of your Galaxy Z Fold7. It's great to hear how easily you're balancing entertainment and work on the larger screen. We understand your observation about the crease being more noticeable in certain lighting, which is a natural characteristic of foldable displays. We appreciate you sharing your first impressions and thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Welcome to the Galaxy Fold experience! We're excited that you're enjoying the convenient cover screen, expansive inner display, and seamless multitasking capabilities of your Galaxy Z Fold7. It's great to hear how easily you're balancing entertainment and work on the larger screen. We understand your observation about the crease being more noticeable in certain lighting, which is a natural characteristic of foldable displays. We appreciate you sharing your first impressions and thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
The thinnest fold at that time!
on October 21, 2026
Posted by: Akhildee
[This review was collected as part of a promotion.] The Samsung Galaxy Fold7 5G is one of the best purchases I have made.. I chose the Fold7 as it was the thinnest foldable phone in the market with the best in class powerful Snapdragon processor made for Galaxy!
I chose the 12/512 version which satisfies all my storage and device needs. I have upgraded from the Samsung Galaxy S23 Ultra and to be honest it was a very good decision on my side, as this foldable now enables me to do many more multi tasking using the main screen. I also have to mention about the amazing camera setup Samsung has managed to put into this THIN FOLDABLE smartphone.
With all the pros, I also would like to mention that coming from the Galaxy S23 Ultra.. I miss the Spen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has been a life changer!
on October 20, 2026
Posted by: Epv117
[This review was collected as part of a promotion.] When I first heard of the the model samsung galaxy fold 7 coming out, I truly wanted it. I've been interested in this series for a while now, but to finally get my hands on it, has changed my life.
I love being able to use the full screen. I don't think I could go back to a normal phone. The screen ratio and ability to do split screen in more ways than one has been an amazing experience. Closing the phone to talk on a call or take a photo is the most comfortable way I have used the fold. I mainly use the full screen for watching videos, reading, social media and acreen time as well as researching.
I have been able to use the phone as a mini tablet as well. Having a wireless mouse and keyboard allows me to take my work on the go. I'm truly enjoying this phone the way it is. The only downside I would say is that there is no fast/super fast charging and there is no pen included for the tablet features. Another thing I have realized that I miss occasionally is having a high quality camera to take photos... but this device is meant to do so much more than just that.
I do like the ability to use the back facing camera and also the front screen as a viewfinder when taking photos, and although the camera quality is not as great as some other series, it's still amazing enough that I could take pretty clear photos of the moon at night, small insects or details on plants and even birds that are quite long distance.
Value
5
Written by a customer while visiting Samsung US