Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 512GB - Silver Shadow (Verizon)
Average customer rating
4.8
(4,268 Reviews)
Rating breakdown 4,268 reviews
5 Stars
3,601
4 Stars
481
3 Stars
97
2 Stars
22
1 Star
67
88%of customers recommend this product.
(
458 out of
521)
Customer Reviews for Samsung - Galaxy Z Fold7 512GB - Silver Shadow (Verizon)
Customer Rating
1
Lack of S-Pen Capability!
on July 27, 2025
Posted by: AJ B
from California
Expertise:Intermediate
S-Pen is in no way support in the Z Fold . Not even my old pens for my other Z Folds will work I purchased my other Z Folds so I could take notes at meetings when electronic recordings were not allowed. So now there is no longer a need to but a Z Fold ever again!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy R&R Team, July 28, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold7, AJ. We really appreciate your feedback regarding the lack of S Pen support. We understand how important the S Pen feature has been for users like you who value taking notes in meetings. While the Z Fold7 offers many innovative features and a stunning display, we recognize that not having S Pen compatibility may be disappointing for some. Your insights are invaluable as we continue to evolve our products. If you have any other concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Customer Rating
1
Z Fold 7 a crippled phone.
on July 26, 2025
Posted by: Bassam Ashak
Without the sPen, this device is crippled. All other good stuff you added to it are useless without the S Pen. Way to go my Z Fold 5 good phone with an S Pen.
Response from Samsung USBy R&R Team, July 28, 2025
Thanks for sharing your feedback on the Galaxy Z Fold7, Bassam. We really appreciate your insights. We truly appreciate your insights. We love your enthusiasm about the S Pens, and we understand that some people may feel disappointed that they are not compatible with this iteration of the Z Fold series. While the S Pen isn't available with this phone, the Z Fold7 is designed to suit your needs. The 6.5-inch Cover Screen on the Galaxy Z Fold7 may be wider, but its slimmed-down folded body is perfectly sized for your hand, making typing feel more natural. You can get things done comfortably and with ease. Once again, thank you so much for sharing your feedback! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Miramar, FL
Expertise:Expert
Verified Purchase:Yes
Not really an upgrade, horrible sound quality.....
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
4
Value
1
Response from Samsung USBy R&R, November 10, 2025
Hello there ReyPaez,
Thank you for reviewing the Galaxy Z Fold7. Known for its high-quality display, smooth unfolding, and immersive dual screens, many users appreciate how it transitions from a phone to a tablet-like workspace. Your feedback on sound quality is important — input from Z Fold owners helps improve the technology over time. Galaxy devices with One UI include Dolby Atmos, offering cinema-quality surround sound. You can adjust Dolby Atmos and other audio features, such as the equalizer, UHQ upscaler, and Adapt Sound, directly on the device. Whether you're watching a zombie movie or listening to slow jams, Dolby Atmos enhances clarity and sound separation for a better experience. To access Quick Settings, swipe down from the top with two fingers. Tap Dolby Atmos to toggle it on or off; you can also add it to your Quick Settings for quick access. For more advanced options, press and hold the icon to choose your preferred setting. Learn more through the online resource linked below. Thank you for choosing Samsung.
Use Dolby Atmos and other audio features on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10002953/
-Ty
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Thank you for reviewing the Galaxy Z Fold7. Known for its high-quality display, smooth unfolding, and immersive dual screens, many users appreciate how it transitions from a phone to a tablet-like workspace. Your feedback on sound quality is important — input from Z Fold owners helps improve the technology over time. Galaxy devices with One UI include Dolby Atmos, offering cinema-quality surround sound. You can adjust Dolby Atmos and other audio features, such as the equalizer, UHQ upscaler, and Adapt Sound, directly on the device. Whether you're watching a zombie movie or listening to slow jams, Dolby Atmos enhances clarity and sound separation for a better experience. To access Quick Settings, swipe down from the top with two fingers. Tap Dolby Atmos to toggle it on or off; you can also add it to your Quick Settings for quick access. For more advanced options, press and hold the icon to choose your preferred setting. Learn more through the online resource linked below. Thank you for choosing Samsung.
Use Dolby Atmos and other audio features on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10002953/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Z Fold 7 Perfection
on August 2, 2025
Posted by: RyanValois
[This review was collected as part of a promotion.] This new foldable phone is pristine and lives up to what I expected from a foldable phone! I have had foldables in the past and wasn't impressed, due to lack of use of the front display. The fold 7 has an amazing front display that is fully functional and feels like a normal phone, then you unfold it to the thinnest tablet you've ever felt or held its amazing! The Galaxy AI features work very well and I can't stop playing with the new AI camera features. You finally receive a premium camera with 200 megapixels on this beast of a device !
This device is perfect for play, work, school and education. I will be super excited to see where the fold series goes in tbe future after getting my hands on what feels to be the perfect phone. The crease is not noticeable when the display is on and you can't even feel it.
5 stars samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone im ever have very relaiable cellphone
on August 7, 2025
Posted by: Luanmed
[This review was collected as part of a promotion.] I love samsung z fold best cellphone im ever have very relaiable
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Broken screen
on August 10, 2025
Posted by: Chuck
from Chicago
Expertise:Intermediate
Screen broke after 5 days of normal use not dropped or abused. Phone was returned
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
All of the improvements I wanted with only one dow
on August 12, 2025
Posted by: TheBeerMando
[This review was collected as part of a promotion.] So this is the third z-fold phone I have had. My first was the z-fold 3 and I just traded in the z-fold 5. Both of those previous phones are like bricks compared to the Z-fold 7. The cover screen is so usable sometimes I forget that it actually opens into a bigger screen. It's also lighter, easier to put in my pocket, and I fumble with it less. I have yet to drop it. The phone loses a star because they removed the s-pens functionality. This was an important feature to me and it's why I started buying the Z-fold Series in the first place. I also can't seem to get more than around 12 hours of battery life despite the whole more efficient processor claims.
Value
4
Response from Samsung USBy R&R Team, August 12, 2025
Thank you so much for sharing your experience with the Galaxy Z Fold7. It’s great to see that you find the device lighter and more convenient, especially in terms of pocketability. The cover screen was designed to make it easier to use, and it’s great to know that it has had a positive impact on your experience. Regarding the S Pen availability, we understand how important that feature was. While the S Pen remains a valued part of our Galaxy lineup, our focus with the Z Fold7 was on delivering the lightest and thinnest design. We prioritized portability in this iteration, which was a key consideration for enhancing the user experience. Your insights on battery life are appreciated, and we continually work to improve performance. Be sure to check out the links attached for options to help increase your phone's battery life. Thank you for taking the time to share your thoughts! If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: addidas
Verified Purchase:Yes
it has alot of faults
and keeps freezing cant do much
and keeps freezing cant do much
Response from Samsung USBy R&R, September 23, 2025
Hi addidas, Thank you for your feedback on the Galaxy Z Fold7. We appreciate you taking the time to share your experience with us. If you are experiencing freezing during use, the Galaxy Z Fold7 is equipped with advanced processing power and optimized software to support smooth multitasking and immersive performance. Regular updates and device care settings help ensure the phone operates at its best, allowing you to fully enjoy the expansive display and foldable design. It could be a third-party app; some third-party apps are better made than others. It's worth checking reviews for problematic apps on Google Play or Samsung Apps stores to see if frequent crashes are common among other users, especially those with the same Samsung Galaxy device. If so, consider contacting the app's developer to inquire about bug fixes for your device. However, you still have the option to optimize your device. From Settings, swipe to and tap Device care. Tap 'Optimize now,' and then tap Done. Please find out more about how to keep your device running smoothly by checking out the online article linked below. We appreciate your feedback. Thanks again for choosing innovation with Samsung. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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-Ty
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Written by a customer while visiting Samsung US