Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(6,590 Reviews)
Rating breakdown 6,590 reviews
5 Stars
5,452
4 Stars
822
3 Stars
173
2 Stars
47
1 Star
96
87%of customers recommend this product.
(
651 out of
748)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Customer Rating
3
Greatest features
on June 5, 2026
Posted by: Ricosu
[This review was collected as part of a promotion.] This is far the best and smartest phone ever...........
Value
3
Response from Samsung USBy R&R, June 9, 2026
Hey there Ricosu,
Thank you for expressing your enthusiasm for the Galaxy Z Fold7. This device showcases some of Samsung's most innovative technology, featuring a unique design and powerful capabilities. It's great to hear how impressed you are with everything it can do. We appreciate your excitement and thank you for choosing Samsung as your preferred brand.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for expressing your enthusiasm for the Galaxy Z Fold7. This device showcases some of Samsung's most innovative technology, featuring a unique design and powerful capabilities. It's great to hear how impressed you are with everything it can do. We appreciate your excitement and thank you for choosing Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
It's difficult to type on
on June 6, 2026
Posted by: Britches
[This review was collected as part of a promotion.] Also the fingerprint sensor doesn't work well I'm constantly having to re save my fingerprints and in the end it still never works
Value
3
Response from Samsung USBy R&R, June 8, 2026
Greetings Britches,
The Galaxy Z Fold7 is notable for its innovative foldable design and powerful multitasking capabilities. However, some users have encountered difficulties with the fingerprint sensor, which can make daily interactions more frustrating than anticipated. The fingerprint sensor provides a convenient and secure way to unlock your device while protecting your personal data.
If you're experiencing issues with fingerprint recognition or registration, consider the following factors
1. **Remove Protective Cases**: If a phone case covers or touches the fingerprint sensor, it can interfere with its operation. Ensure that nothing obstructs your finger from making direct contact with the sensor.
2. **Moisturize Your Hands**: The fingerprint sensor may not work effectively if your fingers are too dry or chapped. Applying hand lotion can help, but be cautious—if your fingers are overly wet, the sensor might not recognize them.
Please note that while following these steps may resolve some issues with your Galaxy phone or tablet, restoring the device to its original settings may not be a permanent solution if the root cause lies with an app that needs a future update. In that case, you'll need to reinstall or update the app once the fix is available.
For more detailed guidance, please review the online article linked below. If you require further assistance, feel free to reach out to our Samsung Support Team. We appreciate your choice of Samsung as your go-to brand. Thank you!
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy Z Fold7 is notable for its innovative foldable design and powerful multitasking capabilities. However, some users have encountered difficulties with the fingerprint sensor, which can make daily interactions more frustrating than anticipated. The fingerprint sensor provides a convenient and secure way to unlock your device while protecting your personal data.
If you're experiencing issues with fingerprint recognition or registration, consider the following factors
1. **Remove Protective Cases**: If a phone case covers or touches the fingerprint sensor, it can interfere with its operation. Ensure that nothing obstructs your finger from making direct contact with the sensor.
2. **Moisturize Your Hands**: The fingerprint sensor may not work effectively if your fingers are too dry or chapped. Applying hand lotion can help, but be cautious—if your fingers are overly wet, the sensor might not recognize them.
Please note that while following these steps may resolve some issues with your Galaxy phone or tablet, restoring the device to its original settings may not be a permanent solution if the root cause lies with an app that needs a future update. In that case, you'll need to reinstall or update the app once the fix is available.
For more detailed guidance, please review the online article linked below. If you require further assistance, feel free to reach out to our Samsung Support Team. We appreciate your choice of Samsung as your go-to brand. Thank you!
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features great for storage in small places
on June 6, 2026
Posted by: Bypass
[This review was collected as part of a promotion.] Ai is great for doing online research and sharing ideas and information
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good and affordable
on June 6, 2026
Posted by: Hawaline
[This review was collected as part of a promotion.] Nice and user friendly, portable, affordable, easy to access
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Durable, great quality.
on June 6, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] Phone dies everything it needs to on the front screen. Inside is a bigger experience. Very cool features including the 4 screens. The display quality is gorgeous. Games are great in big screen mode. Most adapt pretty well. Galaxy ai had been a nifty feature as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 6, 2026
Posted by: Skindoc
[This review was collected as part of a promotion.] This phone is great. It's no larger than my previous phone but can function as a tablet. That means I can use it for my internet business and not have to get out my laptop all the time. The galaxy AI feature I could do without but I just mute it and it's tolerable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features
on June 6, 2026
Posted by: Jamfish
[This review was collected as part of a promotion.] I use this for everything, for entertainment, to person and business. I am to easily use it review and sign documents. The size give me the ability to do work for my business.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love yhe phone
on June 6, 2026
Posted by: Happyl1fe
[This review was collected as part of a promotion.] I was skeptical of the Ai but truly love the way it summarize search anf can alter photos.
Have been a fan of the fold since my first Z fold 4. Would like for a compatible pen attachment loved with my 5 and 6.
Have been a fan of the fold since my first Z fold 4. Would like for a compatible pen attachment loved with my 5 and 6.
Value
5
Written by a customer while visiting Samsung US