Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(7,776 Reviews)
Rating breakdown 7,776 reviews
5 Stars
6,371
4 Stars
1,041
3 Stars
206
2 Stars
55
1 Star
103
86%of customers recommend this product.
(
652 out of
755)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Posted by: Earl
Verified Purchase:Yes
Battery drains too fast. I might have gotten a lemon.
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for sharing your feedback about the Galaxy Z Fold7, Earl. We understand that battery life is crucial for your experience, and our goal is for you to enjoy your device to the fullest. The Galaxy Z Fold7 offers impressive battery life, providing you with up to 24 hours of video playback time, which is an hour more than the Galaxy Z Fold6. This improvement was made to keep you connected and entertained without constantly worrying about recharging. To help improve your battery life even further, we will be attaching a couple of helpful links below. If you have any more questions or concerns, please do not hesitate to reach out to us at Samsung Support. Thank you for being a valued member of the Samsung community! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Posted by: Leon
Verified Purchase:Yes
My wife wanted that phone so much, having already had experience with the 5, so we decided to switch to another brand. It was a mistake; she never got used to it. The phone is very nice, weighs nothing, and it's even scary that it might fall and break. The colors are good, the operation is fluid, the camera is great, and the whole system is easy and fast. The only thing that bothers me is the amount of spam I'm getting. This didn't happen to me on the 5 I had before.
Response from Samsung USBy R&R Team, September 12, 2025
Thank you for sharing your experience with the Galaxy Z Fold7, Leon! We love to see that you’re enjoying its lightweight design, vibrant colors, smooth performance, and excellent camera quality. We noted your feedback regarding the spam you’re receiving. We’d love to learn more about this and provide assistance. Please reach out to us at Samsung Support so we can help you with this. Your experience is important to us, and we want to ensure you’re getting the best from your Z Fold7! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Ai review
on September 7, 2025
Posted by: Arantoine8
[This review was collected as part of a promotion.] Very helpful and quick responses.. it easy to use and access
Value
5
Written by a customer while visiting Samsung US
Posted by: Noel
from New York City, NY
Expertise:Intermediate
Verified Purchase:Yes
I have been a Samsung customer for over 20 years. I always order my new Samsung Galaxy phone directly from them. Upgrading all of my phones including my new Fold 7 was a simple decision and Samsung's website makes it easy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dimitry
from New York
Expertise:Intermediate
Verified Purchase:Yes
I would give 5 stars because the Samsung Galaxy Z Fold 7 is super thin and lightweight. Howerver, without the s pen support and the screen is reflective, I rated 4 stars. But I still recommend it because it's a really beautiful smart (folded) phone and nothing looks like it before.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for your feedback on the Galaxy Z Fold7, Dimitry! While we truly appreciate the value of the S Pen in our Galaxy lineup, our main goal with this model was to deliver the lightest and thinnest experience yet. We wanted to maximize portability for our users, which is why we focused on that aspect. It's reassuring to see that you find it beautiful! Whether folded or unfolded, the Galaxy Z Fold7 really does exceed expectations. With an expanded 21:9 cover screen and an even sleeker form, it's now easier to hold than ever. Plus, the main screen spans 8 inches, making it the most expansive screen on a Galaxy phone. If you ever need anything or have any questions, feel free to reach out to us at Samsung Support. Thanks again for your review! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Adam
from Canfield, OH
Expertise:Expert
Verified Purchase:Yes
Overall, this is a huge leap forward for the Fold series. The Fold 7 is ergonomic and well proportioned now. Gone is the skinny and unoptimized front screen, it now resembles and functions as well as a bar phone. Then, once you open it up, you have a mini tablet, and many apps are now optimized better to function better on it. The part that is lacking and the reasoning for taking a star off is for a couple reasons. One, the battery is unchanged in capacity from the Fold 6, and the phone barely lasts until after dinner. Not reassuring if you’re taking it on the go for the day, especially if you are using it in tablet form moreso. The second problem is the fingerprint scanner location and functionality. It sometimes works, if you can properly find it.
Overall, a well designed device with a lot of pluses from prior models and updates, but also with some missed opportunities for upgrades.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Jake R
from Los Angeles, CA
Expertise:Expert
Verified Purchase:Yes
The Z-Fold 7 is the best phone I've ever had! I've had many flagship phones but the Z Fold 7 is the first phone that has exceeded my expectations in a very long time.
I loved my many Note series phones and my S21 Ultra was great but I definitely prefer the Z-Fold form factor. I was impressed by how useful my Z-Fold 4 was and surprised that the size wasn't as cumbersome as I expected. The improvements made later allowed me to be happy with my Z-Fold 5 and and further improvements made me even happier with my Z-Fold 6, but Samsung really hit the mark on the Z-Fold 7 and I can't imagine how they are going to improve it since it's perfect in almost every way possible.
I loved my many Note series phones and my S21 Ultra was great but I definitely prefer the Z-Fold form factor. I was impressed by how useful my Z-Fold 4 was and surprised that the size wasn't as cumbersome as I expected. The improvements made later allowed me to be happy with my Z-Fold 5 and and further improvements made me even happier with my Z-Fold 6, but Samsung really hit the mark on the Z-Fold 7 and I can't imagine how they are going to improve it since it's perfect in almost every way possible.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent choice
on September 6, 2025
Posted by: Panther12
[This review was collected as part of a promotion.] The galaxy buds 3 pro compliment my Z Fold 7 with clear sounds, deep base and impressive noise canceling features. I use them everyday for listening to music or answering phone calls and works flawlessly when using galaxy AI to help understand the world around me on the go or getting the facts in real time. I'm super satisfied with my galaxy buds 3 pro
Value
5
Written by a customer while visiting Samsung US