Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7 out of 5
4.7
(7,776 Reviews)
Open Ratings Snapshot
Rating breakdown 7,776 reviews
5 Stars
6,371
4 Stars
1,041
3 Stars
206
2 Stars
55
1 Star
103
86%of customers recommend this product. 
(
652 out of 755
)
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Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Customer Rating
5 out of 5
5
Fold for life
on September 9, 2025
Posted by: Solomon
from Smithville TN
Expertise:Intermediate
Verified Purchase:Yes
I love this phone so much I don't think I'll ever go back to any other phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 12, 2025
Thank you for your insightful review of the Galaxy Z Fold7, Solomon! We appreciate your feedback and are glad to know how much you love your phone. The Z Fold7 can help get you prepared for your workday with the information and reminders you need at a glance. That’s exactly what our Now Brief feature does. With two screens, you can choose how to stay ahead by quickly viewing your calendar appointments, to-dos, the weather, and more on the outer display, or unfolding it for a broader view. The Galaxy Z Fold7 is designed to be your all-in-one portable workstation, effortlessly transitioning from phone to tablet, and integrating AI capabilities for your convenience. If you have any concerns or need assistance with anything, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfection
on September 9, 2025
Posted by: Brayan
Verified Purchase:Yes
Went from Z fold 6 to the Z fold 7 and what a difference. They've done it. Perfected the fold series.
Response from Samsung USBy R&R Team, September 12, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Brayan! It’s great to see you feel we’ve perfected the fold series. The design of the Galaxy Z Fold7 shows some impressive improvements from the Z Fold6 and we're glad to see that you noticed. Compared to the Galaxy Z Fold6, the Fold7 is noticeably thinner, measuring just 8.9 mm when folded, compared to 12.1 mm for the Fold6. This makes it more comfortable to hold and carry. Additionally, the Fold7 is lighter, weighing 24 grams less, which enhances its portability. We appreciate your feedback; it helps us continue our innovation journey. If you have any concerns or need assistance with anything, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The great Fold 7
on September 9, 2025
Posted by: Antoine
from Union, NJ
Expertise:Expert
Verified Purchase:Yes
Excellent and complete device, it's the better galaxy device I have owned, maybe a little bit more of battery size would be nice, but it's fine.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 9, 2025
Thanks for taking the time to share your feedback on the Galaxy Z Fold7, Antoine. We love to see that you think the Z Fold7 is a complete device, and that's one of the better Galaxy devices that you've owned. Your feedback about the battery life is very much appreciated as we continue to improve our devices. The Z Fold7 has a 4400 mAh battery with up to 24 hours of video playback. If you're looking for options to help optimize your phone's battery life, please be sure to check out the links attached. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Defective phone
on September 9, 2025
Posted by: W W 2
from Atlanta
Expertise:Expert
Verified Purchase:Yes
Defective phone with no effort to resolve quickly.
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for your feedback regarding the Galaxy Z Fold7. We would like to understand the specifics of your experience so we can assist you better. Please note that Samsung products are covered against manufacturing defects in materials and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase or within 60 days of purchase at samsungcareplus.com. Please reach out to us at Samsung Support so we can help enhance your experience. If you have any other questions or concerns, feel free to contact us as well! Best regards, Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not Happy. Touchscreen lacks sensitivity
on September 9, 2025
Posted by: Mojo
from NH
Expertise:Intermediate
I have bought samsung exclusively for years and the fold devices since launch. The 7 is a bit of a disappointment as the touchscreen frequently does not respond. So sad, uggh do I need to switch phones? Not happy
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for your feedback on the Galaxy Z Fold7 and for your continued support of the Fold series. The Z Fold7 has a CPU that is 38% faster, a GPU that gives you 26% smoother graphics, and an NPU that makes AI tasks 41% quicker compared to the Galaxy Z Fold6. We know how important the touchscreen is for navigating your device, so it can be frustrating when it isn’t working right. If your touchscreen is frozen or unresponsive, there are some easy steps you can take to get it working again. Please check the attached link for helpful suggestions. Keep in mind that Samsung offers a 12-month limited warranty for any manufacturer defects. You can also add Samsung Care+ on eligible devices for extra protection and support. If you need more help after trying these steps, please contact Samsung Support, and we’ll be glad to assist you. - Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001974/ (Screen Responsiveness)
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best phone
on September 8, 2025
Posted by: Gicaborba
[This review was collected as part of a promotion.] I've had several Samsung cell phones, several different models and this one really satisfies my priorities! very good!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 9, 2025
It's great to hear from you! We appreciate you sharing your thoughts about the Galaxy Z Fold7. We always look forward to hearing from our valued customers. It's awesome to know that you've been a pivotal part of our Samsung community. We appreciate you and hope to continue to provide you with the best devices in the market. We hope to hear more from you in the future, and for any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
No Spen support
on September 8, 2025
Posted by: Blong
Overall, I like the phone. The size is great, it is much slimmer and fits better in my hand. The Camera is excellent. The only down size is no S Pen support. Had I of known I probably would have passed on this update. I use the S Pen regularly and with a screen this size it only compliments it more. Samsung bring back the S Pen on the next model.
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for sharing your honest thoughts on the Galaxy Z Fold7. We’re glad to see that you appreciate its size and camera quality! Speaking of camera quality, the Galaxy Z Fold7 features a stunning 200 MP wide camera, a significant upgrade from the 50 MP wide camera found in the Galaxy Z Fold6. While we recognize the value of the S Pen in enhancing the user experience, our main focus with this latest model was to create the lightest and thinnest Galaxy Z series yet. We prioritize portability to ensure you have the best experience possible. If you have any questions or concerns, please feel free to reach out to us at Samsung Support. Your feedback is important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than expected
on September 8, 2025
Posted by: Lucid Customz
from Torrington Ct
Expertise:Intermediate
Verified Purchase:Yes
So far its been a great phone. I do wish it had a better camera but sometimes you need to make slight sacrifices to have such a super light and thin phone. I haven't used it unfolded much yet but I'm sure the more I play around with it I will take advantage of the inner screen and its features.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for taking the time to share your thoughts on the Galaxy Z Fold7! We're glad to see that you’re enjoying the phone so far. We appreciate your feedback about the camera and want to highlight that the Galaxy Z Fold7 features an impressive 200MP wide-angle camera, just like the one on the Galaxy S25 Ultra. This allows you to capture stunning images in various lighting conditions. As you explore more of the Z Fold7, we know you'll appreciate the improved camera capabilities. If you have any questions or need support, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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