Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(5,725 Reviews)
Rating breakdown 5,725 reviews
5 Stars
4,752
4 Stars
695
3 Stars
148
2 Stars
39
1 Star
91
87%of customers recommend this product.
(
637 out of
730)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Customer Rating
5
Great phone
on April 27, 2026
Posted by: Busydad199101
[This review was collected as part of a promotion.] Phone is great It has lasted through my 4-year-old so far had it for 4 years highly recommend it to everyone that I meet
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So different, yet so refreshing!
on April 27, 2026
Posted by: Leftapple007
[This review was collected as part of a promotion.] Galaxy Ai has been so helpful in many different ways. I never used Ai as much as I do now and the Fold7 makes it super easy. I didn't know a phone could do soo much besides just being a phone. I was always curious about switching to android and frankly a little scared. But once I made the change I dove right in. It was like a whole other world opened up. I wish the phone had endless battery life as I can not put it down. There is still so much this phone can do and I am still eager to learn it all. Keep it up samsung! Can't wait for the next Fold and what that will do!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great improvements
on April 27, 2026
Posted by: Pushingboundary1
[This review was collected as part of a promotion.] The size and thickness of the phone is a major improvement but if the S pen can be added back as an option for the fold then you will have the ultimate fold.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love everything but the battery
on April 27, 2026
Posted by: Skitch64
[This review was collected as part of a promotion.] I use my phone for everything from videos pictures writing emails editing videos and pictures The AI works fantastic every part of it very interactive melds well with everything I needed for. Once you get used to it it's hard not to use it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love everything but the battery
on April 27, 2026
Posted by: Skitch64
[This review was collected as part of a promotion.] I use my phone for everything from videos pictures writing emails editing videos and pictures The AI works fantastic every part of it very interactive melds well with everything I needed for. Once you get used to it it's hard not to use it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Product is great overall
on April 27, 2026
Posted by: Darchi09
[This review was collected as part of a promotion.] Features are awesome only thing is when watching videos and movies it has black bezels
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on April 27, 2026
Posted by: Gudone
[This review was collected as part of a promotion.] This device is one of the best devices I've ever had. It's so amazing honestly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A premium device with a bad charger port...
on April 27, 2026
Posted by: GothDrumr67
[This review was collected as part of a promotion.] I have had both a Fold 6 and Fold 7. The charger port only works for a months on both devices, and then all kinds of warnings about foreign matter or moisture. No matter how you attempt to rectify the issue, nothing works. Now it will only charge wirelessly. This happened on both the 6 & 7. I expected more with such a premium device. Other features are great, AI features are best in class, and no other phone makers can match. Great device, but if you can't plug it in, it's a brick.
Value
3
Response from Samsung USBy R&R, April 28, 2026
Greetings GothDrumr67,
It's wonderful to hear that features like Galaxy AI are enhancing your experience with the Galaxy Z Fold7. Foldable devices offer a unique combination of performance and versatility, making them especially useful for multitasking and productivity.
If there is any moisture in your device’s USB port, charging will be disabled as a safety measure to protect your phone from damage and corrosion. If you see a water drop icon indicating moisture detection, turn off your device and allow it to dry completely. If the icon persists and you continue to experience charging concerns, try clearing your USB cache.
Before following the steps below, ensure that your device’s software and related apps are updated to the latest version. To update your mobile device’s software, follow these steps:
1. Go to **Settings** > **Software update**.
2. Tap on **Download and install**.
3. Follow the on-screen instructions.
If your device displays the water drop icon even though it is completely dry and free of moisture, and you still have charging concerns, try clearing your USB cache. This should help resolve the system error.
**To clear your USB cache:**
1. From **Settings**, navigate to **Apps**, then tap the **Filter and sort** icon.
2. Enable **Show system apps** by moving the switch to the right, then tap **OK**.
3. Scroll to **USB Settings** and tap **Storage**.
4. Tap **Clear cache** located at the bottom right-hand corner of the screen.
Additionally, try using a different charging cable, as moisture may be present in your current cable, which could trigger the moisture icon. If you are charging in a high-condensation area, such as a kitchen or bathroom, latent moisture may be causing the error. Try charging in a drier environment. If the problem persists, use a different charging cable as mentioned above.
If you continue to see the same error message, you can submit an error report through the Samsung Members app in real time. The Samsung Members app offers a growing library of content to help you use your Galaxy phone or tablet, including troubleshooting tips, articles for any concerns you may have, and diagnostic tools to test your device’s functions.
For more information, please refer to the details linked below. If you need further assistance, don’t hesitate to reach out to our Samsung Support Team. Thank you for your review, and we appreciate your choice of Samsung innovation.
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It's wonderful to hear that features like Galaxy AI are enhancing your experience with the Galaxy Z Fold7. Foldable devices offer a unique combination of performance and versatility, making them especially useful for multitasking and productivity.
If there is any moisture in your device’s USB port, charging will be disabled as a safety measure to protect your phone from damage and corrosion. If you see a water drop icon indicating moisture detection, turn off your device and allow it to dry completely. If the icon persists and you continue to experience charging concerns, try clearing your USB cache.
Before following the steps below, ensure that your device’s software and related apps are updated to the latest version. To update your mobile device’s software, follow these steps:
1. Go to **Settings** > **Software update**.
2. Tap on **Download and install**.
3. Follow the on-screen instructions.
If your device displays the water drop icon even though it is completely dry and free of moisture, and you still have charging concerns, try clearing your USB cache. This should help resolve the system error.
**To clear your USB cache:**
1. From **Settings**, navigate to **Apps**, then tap the **Filter and sort** icon.
2. Enable **Show system apps** by moving the switch to the right, then tap **OK**.
3. Scroll to **USB Settings** and tap **Storage**.
4. Tap **Clear cache** located at the bottom right-hand corner of the screen.
Additionally, try using a different charging cable, as moisture may be present in your current cable, which could trigger the moisture icon. If you are charging in a high-condensation area, such as a kitchen or bathroom, latent moisture may be causing the error. Try charging in a drier environment. If the problem persists, use a different charging cable as mentioned above.
If you continue to see the same error message, you can submit an error report through the Samsung Members app in real time. The Samsung Members app offers a growing library of content to help you use your Galaxy phone or tablet, including troubleshooting tips, articles for any concerns you may have, and diagnostic tools to test your device’s functions.
For more information, please refer to the details linked below. If you need further assistance, don’t hesitate to reach out to our Samsung Support Team. Thank you for your review, and we appreciate your choice of Samsung innovation.
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US