Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(5,725 Reviews)
Rating breakdown 5,725 reviews
5 Stars
4,752
4 Stars
695
3 Stars
148
2 Stars
39
1 Star
91
87%of customers recommend this product.
(
637 out of
730)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Customer Rating
5
Love the 3 screens
on April 27, 2026
Posted by: Mida89q
[This review was collected as part of a promotion.] absolutely love the 3 screens on my Samsung device—it completely changed how I multitask and stay productive. Whether I’m working, streaming, or managing multiple apps at once, everything feels smooth and effortless.
One of my favorite features is Galaxy AI. It makes everyday tasks easier, from helping me organize my thoughts to improving how I communicate and search for information. It honestly feels like having a smart assistant built right into my phone.
I use my device daily for work, entertainment, and staying connected, and it handles everything without slowing down. The display quality is amazing, the performance is fast, and the flexibility of the multi-screen setup makes it stand out from anything else I’ve used.
Overall, Samsung really delivered innovation and convenience in one device. Highly recommend!
One of my favorite features is Galaxy AI. It makes everyday tasks easier, from helping me organize my thoughts to improving how I communicate and search for information. It honestly feels like having a smart assistant built right into my phone.
I use my device daily for work, entertainment, and staying connected, and it handles everything without slowing down. The display quality is amazing, the performance is fast, and the flexibility of the multi-screen setup makes it stand out from anything else I’ve used.
Overall, Samsung really delivered innovation and convenience in one device. Highly recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love The Phone
on April 27, 2026
Posted by: Supamn4Eva
[This review was collected as part of a promotion.] I've had the Folds 3, 4 & 6. The 7 is EASILY my favorite. While I do enjoy the various Galaxy AI features, the phone by itself is just insane.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Keeps Getting Better
on April 27, 2026
Posted by: Smitty
[This review was collected as part of a promotion.] Upgraded my Fold 4 to the Fold 7 and I'm not disappointed! This phone is AMAZING! GREAT AI features, fantastic picture quality, and easy to use! You won't regret this purchase!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Total productivity design failure: Fold-7
on April 27, 2026
Posted by: CajunCounselor61
[This review was collected as part of a promotion.] I use my Samsung device for everything. I use it for work especially when grading papers for my Masters and doctors level students. However, the new Fold 7 does not meet up to my needs like the previous models did. When Samsung took the pen away from the phone, they took the productivity away as well. I think it was an experiment that really failed but they didn't tell their customers beforehand. Had I known that the s pen was not included with the Galaxy Fold 7, I would not have purchased it and would have kept my older Fold 5 device. My experience left me feeling betrayed and misled. Samsung knew this but did not provide the information up front. This phone is not a good phone for productivity. It is good for streaming, website searches, etc. It's really good for those that have trouble with their vision and need a bigger screen. Every single Galaxy Fold series phone I have owned has been replaced on several occasions due to glitches and or cracked screens. Not from falling, but from using it as designed. As an example, opening up the phone. If a crack develops within the seam of the fold, it's your fault. You damaged it. Samsung will not admit to the well-known and documented problem. I have only owned the Samsung Fold 7 for about a year. It usually happens within 1-2 years of use. Due to the expense of this phone, one would assume it would have better quality assurance. That's my honest review. Without a major change happening, I will choose another company and device.
Value
1
Response from Samsung USBy R&R, April 28, 2026
Hiya CajunCounselor61,
You shared a thoughtful perspective on your experience with the Galaxy Z Fold7, particularly regarding its productivity features. Foldable devices are designed to provide a larger workspace in your hands, and many users appreciate their flexibility for multitasking and reading. Your feedback underscores the importance of these productivity tools in everyday use.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer the option to add Samsung Care+ coverage to eligible devices, providing extended protection and additional support.
We are here to help and would love to address any concerns you may have. Additionally, we have resources for repair locations, such as uBreakiFix, which can offer further education on your device and guidance on how to care for it.
Thank you for your long-standing loyalty to Samsung. We look forward to assisting you!
Mobile walk-in repair service
https://www.youtube.com/watch?v=4LcIpWXuMd8
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
You shared a thoughtful perspective on your experience with the Galaxy Z Fold7, particularly regarding its productivity features. Foldable devices are designed to provide a larger workspace in your hands, and many users appreciate their flexibility for multitasking and reading. Your feedback underscores the importance of these productivity tools in everyday use.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer the option to add Samsung Care+ coverage to eligible devices, providing extended protection and additional support.
We are here to help and would love to address any concerns you may have. Additionally, we have resources for repair locations, such as uBreakiFix, which can offer further education on your device and guidance on how to care for it.
Thank you for your long-standing loyalty to Samsung. We look forward to assisting you!
Mobile walk-in repair service
https://www.youtube.com/watch?v=4LcIpWXuMd8
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great performance and everyday usability
on April 27, 2026
Posted by: TechWithAli
[This review was collected as part of a promotion.] I use the Galaxy Fold daily and the design really stands out. It feels sleek and premium, and the ability to fold it makes it both compact and practical when I’m on the go. When opened, the large screen is a game changer. It makes streaming, browsing, and multitasking much more enjoyable compared to a standard phone.
I often use multiple apps at once, and the bigger display makes everything easier to manage without feeling cramped. Watching videos and reading on the large screen is very comfortable, and the overall performance keeps everything running smoothly.
It fits perfectly into my daily routine, whether I’m working, staying connected, or just relaxing with content. The combination of portability and a big immersive screen makes this device stand out.
I often use multiple apps at once, and the bigger display makes everything easier to manage without feeling cramped. Watching videos and reading on the large screen is very comfortable, and the overall performance keeps everything running smoothly.
It fits perfectly into my daily routine, whether I’m working, staying connected, or just relaxing with content. The combination of portability and a big immersive screen makes this device stand out.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent fold phone!
on April 27, 2026
Posted by: Doug777
[This review was collected as part of a promotion.] The Z Fold 7 is an excellent media cell phone. Great for watching YouTube, X and others. Workmanship is top quality. It even has integrated AI that works with many existing apps. I'm very satisfied with the Z Fold 7 phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Galaxy AI features
on April 27, 2026
Posted by: GalaxyUser
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 7 is a game-changer, especially because of how Galaxy AI is woven into the experience. The hardware is thinner and more refined, but the software is what actually makes the massive screen worth it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the most versatile I have owned!!
on April 27, 2026
Posted by: TexasRealtorFan
[This review was collected as part of a promotion.] I am a Realtor. I have only used Android phones for my needs, and for a long while, the OTHER kind had more quality apps available for it. No longer!
My Samsung Galaxy Z Fold 7 is the 3rd fold I have had from Samsung. It is faster, has a better camera, and much bigger "Wow" factor. Whenever I open it up, everyone's eyes bug out and I get to brag on it. It has been very stable, versatile and always kept up to date with software updates.
I cant go backwards. Y'all are stuck with me for life!!!
My Samsung Galaxy Z Fold 7 is the 3rd fold I have had from Samsung. It is faster, has a better camera, and much bigger "Wow" factor. Whenever I open it up, everyone's eyes bug out and I get to brag on it. It has been very stable, versatile and always kept up to date with software updates.
I cant go backwards. Y'all are stuck with me for life!!!
Value
5
Written by a customer while visiting Samsung US