Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(7,129 Reviews)
Rating breakdown 7,129 reviews
5 Stars
5,864
4 Stars
933
3 Stars
183
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Customer Rating
5
Optimization!!
on June 19, 2026
Posted by: WolvAicho
from New Hampshire
Expertise:Expert
Enhances the ability to easily update device's interconnected function 👌
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, June 25, 2026
How is it going, WolvAicho,
Thank you for sharing your experience with the Galaxy Z Fold 7. Its interconnected ecosystem, flexible foldable display, and intelligent features are designed for seamless collaboration between devices. We are glad to hear that the updates have made your connected experience more up-to-date and convenient. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold 7. Its interconnected ecosystem, flexible foldable display, and intelligent features are designed for seamless collaboration between devices. We are glad to hear that the updates have made your connected experience more up-to-date and convenient. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Almost perfect.
on June 19, 2026
Posted by: RubenMtz75
[This review was collected as part of a promotion.] This phone has everything I need and then some. Speed, battery, and functions.
Only thing missing is the S Pen
Only thing missing is the S Pen
Value
5
Response from Samsung USBy R&R, June 25, 2026
Hey RubenMtz75,
Thank you for sharing your experience with the Galaxy Z Fold7. Its powerful performance, reliable battery, and large foldable display offer great flexibility for work, entertainment, and everyday tasks. We are glad to hear that it has provided the speed and features you were looking for. We also appreciate your feedback regarding S Pen support. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Its powerful performance, reliable battery, and large foldable display offer great flexibility for work, entertainment, and everyday tasks. We are glad to hear that it has provided the speed and features you were looking for. We also appreciate your feedback regarding S Pen support. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
occasionally have to turn off
on June 19, 2026
Posted by: Resa44
[This review was collected as part of a promotion.] I am occasionally unable to access web pages through the internet browser without restarting my phone. This issue is becoming quite bothersome as it has occurred on multiple occasions.
Value
3
Response from Samsung USBy R&R, June 22, 2026
Hi there Resa44,
Thank you for sharing your feedback. The Galaxy Z Fold7 features a large immersive display, smooth multitasking, and fast overall performance for everyday tasks. If you're experiencing issues where you need to restart your phone to access web pages, this could be affecting your experience. There may be a solution related to your browser settings.
Please try the following troubleshooting step: Open the Samsung Browser app, tap the Menu icon (the three horizontal lines), and then select "Settings." Next, go to "Sites and downloads," tap "Site permissions," and then select "Cookies." Make sure to choose "Allow all cookies." Then, turn on JavaScript by tapping "Back," and ensuring the switch next to "Allow JavaScript" is activated.
This is just one option; please refer to the links provided below for additional troubleshooting steps. If the problem persists, please don’t hesitate to reach out to our Samsung Support Team for further assistance. Your feedback is valuable as we work to improve software performance. Thank you for being part of the Samsung family!
Samsung Browser app concerns
https://www.samsung.com/us/support/troubleshoot/TSG10007306/
Videos will not play in Galaxy phone or tablet's browser
https://www.samsung.com/us/support/troubleshoot/TSG10001649/
-Ty
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Thank you for sharing your feedback. The Galaxy Z Fold7 features a large immersive display, smooth multitasking, and fast overall performance for everyday tasks. If you're experiencing issues where you need to restart your phone to access web pages, this could be affecting your experience. There may be a solution related to your browser settings.
Please try the following troubleshooting step: Open the Samsung Browser app, tap the Menu icon (the three horizontal lines), and then select "Settings." Next, go to "Sites and downloads," tap "Site permissions," and then select "Cookies." Make sure to choose "Allow all cookies." Then, turn on JavaScript by tapping "Back," and ensuring the switch next to "Allow JavaScript" is activated.
This is just one option; please refer to the links provided below for additional troubleshooting steps. If the problem persists, please don’t hesitate to reach out to our Samsung Support Team for further assistance. Your feedback is valuable as we work to improve software performance. Thank you for being part of the Samsung family!
Samsung Browser app concerns
https://www.samsung.com/us/support/troubleshoot/TSG10007306/
Videos will not play in Galaxy phone or tablet's browser
https://www.samsung.com/us/support/troubleshoot/TSG10001649/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Could be better
on June 19, 2026
Posted by: SamsungGeekz
[This review was collected as part of a promotion.] The Galaxy Z Fold 7 is a nice phone with a very sleek design, and the overall storage capacity is great. I primarily use my device to stay on top of school and work. However, I have noticed that the phone tends to overheat once you reach about half of the storage capacity. Another major drawback is that it doesn't come with a protective outer box. If you happen to drop the phone, it definitely affects the internal processing system and alters how the haptics move and feel. While checking out features like Galaxy AI is interesting, the performance stability doesn't quite hold up under regular use compared to older models. Honestly, I prefer the Samsung Fold 5 opposed to the 7, which was my original phone. Because of these hardware and heating sensitivities, I personally wouldn't recommend this device specifically to anyone who is super technologically advanced.
Value
2
Response from Samsung USBy R&R, June 22, 2026
Hi SamsungGeekz,
Thank you for taking the time to provide such detailed feedback. The Galaxy Z Fold7 features an innovative foldable design, powerful Galaxy AI capabilities, and plenty of storage for both productivity and fun. We understand that the heating issues, durability, and overall performance did not meet your expectations, especially compared to your previous Z Fold devices in the series.
Samsung's Galaxy products are designed with system protections to minimize performance degradation during temporary temperature extremes. Additionally, battery protection mechanisms are in place to limit charging when the heat reaches a certain level. However, despite these safeguards, Galaxy devices can still emit heat in certain situations and environments.
If your Galaxy device is overheating, here are a few steps you can take to resolve the issue:
1. **Check for Software Updates:**
- Go to **Settings > Device care**.
- Tap **Optimise now**.
- Review the results and tap **Done**.
2. **Turn Off Background Apps:**
- Go to **Settings > Device care**.
- Tap **Battery**.
- Turn on the **Power saving** switch.
- Tap **Background usage limits**.
- Turn on the **Put unused apps to sleep** switch.
For more tips on maintaining your phone's temperature, please check the link below. Your insights are invaluable and help us enhance future experiences. Thank you for sharing your thoughts with Samsung.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
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Thank you for taking the time to provide such detailed feedback. The Galaxy Z Fold7 features an innovative foldable design, powerful Galaxy AI capabilities, and plenty of storage for both productivity and fun. We understand that the heating issues, durability, and overall performance did not meet your expectations, especially compared to your previous Z Fold devices in the series.
Samsung's Galaxy products are designed with system protections to minimize performance degradation during temporary temperature extremes. Additionally, battery protection mechanisms are in place to limit charging when the heat reaches a certain level. However, despite these safeguards, Galaxy devices can still emit heat in certain situations and environments.
If your Galaxy device is overheating, here are a few steps you can take to resolve the issue:
1. **Check for Software Updates:**
- Go to **Settings > Device care**.
- Tap **Optimise now**.
- Review the results and tap **Done**.
2. **Turn Off Background Apps:**
- Go to **Settings > Device care**.
- Tap **Battery**.
- Turn on the **Power saving** switch.
- Tap **Background usage limits**.
- Turn on the **Put unused apps to sleep** switch.
For more tips on maintaining your phone's temperature, please check the link below. Your insights are invaluable and help us enhance future experiences. Thank you for sharing your thoughts with Samsung.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Battery problems
on June 19, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Battery is suck, can't use 1 day . Usually around 6 hours have to charge.
Value
2
Response from Samsung USBy R&R, June 22, 2026
Hi Rickychang,
Thank you for sharing your experience. The Galaxy Z Fold 7 features a vibrant foldable display, advanced multitasking capabilities, and powerful performance for everyday productivity. We understand that the battery life has not met your expectations, and we believe we have options to help you extend it.
Your device includes settings and features to monitor and extend battery life. To maximize battery performance, consider using power-saving modes as needed. If you are a heavy user, keep in mind that by default, your phone uses a Standard performance profile that balances processing speed, battery life, and cooling efficiency. However, you can switch to Light mode, which prioritizes battery life over processing speed. To do this, go to Settings, tap Device care, then select Performance profile and choose Light.
Additionally, keeping apps open in the background all day can quickly drain your battery. To conserve power, consider using the sleeping app settings. If there are certain apps you rarely use, you can set them to sleep in the background to prevent battery drain. You can also configure apps to sleep automatically if you haven't opened them in a while. To set this up, go to Settings, tap Battery, then select Background usage limits.
For more information on optimizing your battery and the options available for sleeping apps, please refer to the link provided below. Your feedback is valuable to us as we work to enhance the overall experience.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
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Thank you for sharing your experience. The Galaxy Z Fold 7 features a vibrant foldable display, advanced multitasking capabilities, and powerful performance for everyday productivity. We understand that the battery life has not met your expectations, and we believe we have options to help you extend it.
Your device includes settings and features to monitor and extend battery life. To maximize battery performance, consider using power-saving modes as needed. If you are a heavy user, keep in mind that by default, your phone uses a Standard performance profile that balances processing speed, battery life, and cooling efficiency. However, you can switch to Light mode, which prioritizes battery life over processing speed. To do this, go to Settings, tap Device care, then select Performance profile and choose Light.
Additionally, keeping apps open in the background all day can quickly drain your battery. To conserve power, consider using the sleeping app settings. If there are certain apps you rarely use, you can set them to sleep in the background to prevent battery drain. You can also configure apps to sleep automatically if you haven't opened them in a while. To set this up, go to Settings, tap Battery, then select Background usage limits.
For more information on optimizing your battery and the options available for sleeping apps, please refer to the link provided below. Your feedback is valuable to us as we work to enhance the overall experience.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone brightness battery life could be bette
on June 19, 2026
Posted by: Mack02
[This review was collected as part of a promotion.] Cameras are good but I would like to ke to see the cameras for chat on front screen and inside screen get better
Value
4
Response from Samsung USBy R&R, June 22, 2026
Hey there Mack02,
Thank you for your review! We’re thrilled to hear that you are enjoying the Galaxy Z Fold 7. Its impressive camera system, bright and immersive display, and smooth multitasking capabilities make it an excellent companion throughout the day. We also appreciate your suggestion regarding improvements to the front and inner cameras—feedback like yours is invaluable in shaping future innovations. Thank you for being part of the Samsung family!
-Ty
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Thank you for your review! We’re thrilled to hear that you are enjoying the Galaxy Z Fold 7. Its impressive camera system, bright and immersive display, and smooth multitasking capabilities make it an excellent companion throughout the day. We also appreciate your suggestion regarding improvements to the front and inner cameras—feedback like yours is invaluable in shaping future innovations. Thank you for being part of the Samsung family!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
great phone, okay build quality
on June 18, 2026
Posted by: MKtheBearded
[This review was collected as part of a promotion.] I use my zfold7 as a mini tablet. Always love people being shocked in public when they see it unfold. The phone works great like any other newer Samsung device. Would be better if Samsung received Android updates quicker since it is the top of the line Android device. The build quality is where I am deducting 1 star. would actually deduct 1.5 if I could. the inside screen scratches too easy. I still have no clue what I did to get this slight scratch on it. The outside screen also doesn't seem to hold up to any of my previous Ultras. And also the metal is very weak and scratches way too easily. Have not had any issue at all with the hinge yet. And as far as Galaxy AI, not interested in AI at all. I've turned it all off as much as I possibly could on the phone. I find it takes away from the phone and does not add to it.
Value
4
Response from Samsung USBy R&R, June 19, 2026
Hi there MKtheBearded,
Thank you for letting us know how it is going with your Galaxy Z Fold7. The Galaxy Z Fold7 features a large foldable display, smooth multitasking capabilities, and a durable hinge, making it a truly unique device. It's fantastic to hear that you enjoy using it as a mini tablet and that the hinge has functioned well. We also appreciate your feedback regarding screen durability, frame wear, and software updates, as insights like yours help us continually enhance the Galaxy experience. Thank you for choosing Samsung.
-Ty
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Thank you for letting us know how it is going with your Galaxy Z Fold7. The Galaxy Z Fold7 features a large foldable display, smooth multitasking capabilities, and a durable hinge, making it a truly unique device. It's fantastic to hear that you enjoy using it as a mini tablet and that the hinge has functioned well. We also appreciate your feedback regarding screen durability, frame wear, and software updates, as insights like yours help us continually enhance the Galaxy experience. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for people with Presbyopia.
on June 18, 2026
Posted by: Trex76
[This review was collected as part of a promotion.] I have wear reading glasses, but not when use my phone. The Galaxy AI makes it even more convinient in assisting me with online search and othe features on my phone. 100% recommend the Zfold 7.
Value
5
Response from Samsung USBy R&R, June 19, 2026
Ahoy Trex76,
The Galaxy Z Fold 7 features Galaxy AI, an immersive foldable display, and powerful multitasking that adapts to your everyday needs. It's great to hear that the larger display has made reading more comfortable and that Galaxy AI adds even more convenience. Thank you for sharing your experience and recommendation with the Samsung community, and for being part of the Samsung family.
-Ty
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The Galaxy Z Fold 7 features Galaxy AI, an immersive foldable display, and powerful multitasking that adapts to your everyday needs. It's great to hear that the larger display has made reading more comfortable and that Galaxy AI adds even more convenience. Thank you for sharing your experience and recommendation with the Samsung community, and for being part of the Samsung family.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US