Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(7,318 Reviews)
Rating breakdown 7,318 reviews
5 Stars
6,024
4 Stars
957
3 Stars
188
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Posted by: Noel
from New York City, NY
Expertise:Intermediate
Verified Purchase:Yes
I have been a Samsung customer for over 20 years. I always order my new Samsung Galaxy phone directly from them. Upgrading all of my phones including my new Fold 7 was a simple decision and Samsung's website makes it easy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dimitry
from New York
Expertise:Intermediate
Verified Purchase:Yes
I would give 5 stars because the Samsung Galaxy Z Fold 7 is super thin and lightweight. Howerver, without the s pen support and the screen is reflective, I rated 4 stars. But I still recommend it because it's a really beautiful smart (folded) phone and nothing looks like it before.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for your feedback on the Galaxy Z Fold7, Dimitry! While we truly appreciate the value of the S Pen in our Galaxy lineup, our main goal with this model was to deliver the lightest and thinnest experience yet. We wanted to maximize portability for our users, which is why we focused on that aspect. It's reassuring to see that you find it beautiful! Whether folded or unfolded, the Galaxy Z Fold7 really does exceed expectations. With an expanded 21:9 cover screen and an even sleeker form, it's now easier to hold than ever. Plus, the main screen spans 8 inches, making it the most expansive screen on a Galaxy phone. If you ever need anything or have any questions, feel free to reach out to us at Samsung Support. Thanks again for your review! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Adam
from Canfield, OH
Expertise:Expert
Verified Purchase:Yes
Overall, this is a huge leap forward for the Fold series. The Fold 7 is ergonomic and well proportioned now. Gone is the skinny and unoptimized front screen, it now resembles and functions as well as a bar phone. Then, once you open it up, you have a mini tablet, and many apps are now optimized better to function better on it. The part that is lacking and the reasoning for taking a star off is for a couple reasons. One, the battery is unchanged in capacity from the Fold 6, and the phone barely lasts until after dinner. Not reassuring if you’re taking it on the go for the day, especially if you are using it in tablet form moreso. The second problem is the fingerprint scanner location and functionality. It sometimes works, if you can properly find it.
Overall, a well designed device with a lot of pluses from prior models and updates, but also with some missed opportunities for upgrades.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Jake R
from Los Angeles, CA
Expertise:Expert
Verified Purchase:Yes
The Z-Fold 7 is the best phone I've ever had! I've had many flagship phones but the Z Fold 7 is the first phone that has exceeded my expectations in a very long time.
I loved my many Note series phones and my S21 Ultra was great but I definitely prefer the Z-Fold form factor. I was impressed by how useful my Z-Fold 4 was and surprised that the size wasn't as cumbersome as I expected. The improvements made later allowed me to be happy with my Z-Fold 5 and and further improvements made me even happier with my Z-Fold 6, but Samsung really hit the mark on the Z-Fold 7 and I can't imagine how they are going to improve it since it's perfect in almost every way possible.
I loved my many Note series phones and my S21 Ultra was great but I definitely prefer the Z-Fold form factor. I was impressed by how useful my Z-Fold 4 was and surprised that the size wasn't as cumbersome as I expected. The improvements made later allowed me to be happy with my Z-Fold 5 and and further improvements made me even happier with my Z-Fold 6, but Samsung really hit the mark on the Z-Fold 7 and I can't imagine how they are going to improve it since it's perfect in almost every way possible.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent choice
on September 6, 2025
Posted by: Panther12
[This review was collected as part of a promotion.] The galaxy buds 3 pro compliment my Z Fold 7 with clear sounds, deep base and impressive noise canceling features. I use them everyday for listening to music or answering phone calls and works flawlessly when using galaxy AI to help understand the world around me on the go or getting the facts in real time. I'm super satisfied with my galaxy buds 3 pro
Value
5
Written by a customer while visiting Samsung US
Posted by: Jayw
from New york ny
Expertise:Intermediate
Verified Purchase:Yes
Horrible experience. My phone isn'tworking and they want me to mail it in and be withouta phone for up to 2 weeks!!!!!! Ridiculous!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for choosing to share your experience with the Galaxy Z Fold7, Jay. We understand how important your phone is for staying connected, and being without it can be challenging. Your convenience matters to us, and we want to help you get back up and running as quickly as possible. Please reach out to Samsung Support so we can look into your situation and provide tailored assistance. We're here for you and want to ensure you have the best experience with your device! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Cell phone overheats a lot while im charging it and also when i'm using two windows at the same time
Response from Samsung USBy R&R Team, September 8, 2025
We appreciate you taking the time to share your experience with the Galaxy Z Fold7, Alexander. We strive to provide the best experience for our valued customers. Regarding your concern about the phone overheating while charging and using two screens, it’s important to understand that it’s normal for devices to feel warm under these conditions, especially during intensive tasks. To ensure optimal performance, please make sure your phone is updated with the latest software. The Galaxy Z Fold7 is designed to operate within a specific temperature range, and while it may feel warm, this shouldn’t affect its lifespan or performance. If your device continues to overheat significantly, please refer to the guide in the link attached for tips on maintaining a comfortable operating temperature. If this persists, don’t hesitate to reach out to Samsung Support so we can further investigate the matter. Additionally, remember that Samsung offers a 12-month limited warranty for manufacturer defects, and you can opt for Samsung Care+ on eligible devices for extended protection and support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002887/ (Overheating)
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https://www.samsung.com/us/support/answer/ANS10002887/ (Overheating)
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Written by a customer while visiting Samsung US
Posted by: Tracy Larkin
Verified Purchase:Yes
I am so impressed with this device. I absolutely love the flexibility of the front screen and the expanded unfolded screen is so clear.
Written by a customer while visiting Samsung US