Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7 out of 5
4.7
(7,318 Reviews)
Open Ratings Snapshot
Rating breakdown 7,318 reviews
5 Stars
6,024
4 Stars
957
3 Stars
188
2 Stars
51
1 Star
98
87%of customers recommend this product. 
(
652 out of 750
)
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Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Customer Rating
5 out of 5
5
One of the best phone
on September 8, 2025
Posted by: Jatt18
[This review was collected as part of a promotion.] Phine + laptop+ tablet everything in one place great
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 8, 2025
Thank you so much for your awesome feedback about the Galaxy Z Fold7, Jatt! We're elated to see that you love the experience of having a phone, laptop, and tablet all in one device. It truly is designed for those who want the best of everything in one place. You’ll be happy to know that the Galaxy Z Fold7 is powered by the most advanced Snapdragon® mobile processor, customized specifically for Galaxy. This really enhances your experience, allowing for seamless multitasking, smooth AI integration, and stunning video quality. If you have any concerns or need assistance with anything, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Pros & Cons
on September 8, 2025
Posted by: RyanF2504
from Lancaster, NY
Expertise:Expert
When I first opened the box and turned on the device, I was extremely impressed with the main screen and how thin the overall device is. I am a big fan of the biometric fingerprint scanner on the power button as well. It worked excellent. After having it for a day and a half I am returning it. The front screen for me is much too narrow and everything seemed very squeezed together. I bought it to be used as a regular phone but also to have increased productivity when needed to be opened for any sort of documents, reports, Excel spreadsheets, etc. yesterday when setting it up the battery drained fairly quick, but I attributed that to the extended setup process and how long I had the main screen open. Today just to be sure, I tested it out and found some significant battery related issues. I turned on battery saving mode as well as the dark theme and didn't allow any apps to run in the background. I strictly used the phone over Wi-Fi and had my other S25+ right next to it. Everything that I did on the Z-Fold I also did on the S25+ and never opened up the Z-Fold to use the main screen. After 3 hours, The z-folds battery was down to 68%. My S25+ still had 92%. All updates were completed before I did the comparison. When I opened up the battery setting it said that the biggest consumer of battery power was the One UI operating system. The newest one UI update isn't out yet for the S25+. So either there is a issue with the z-fold device itself and the battery consumption or an issue with the new operating system draining the z fold. Hopefully the S25+ doesn't have the same battery issue when it gets the new update. I was really hoping for the z-fold to be the big game-changer. If the main screen was wider and the battery issue didn't exist, this phone would be the best on the market, by far.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
2 out of 5
2
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 10, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Ryan! We’re glad to see that you were impressed with the main screen and the biometric fingerprint scanner. Regarding your concerns about the screen size and battery life, we understand how important these aspects are for a great experience. The Z Fold7 features a robust 4400 mAh battery designed for efficiency, allowing you to watch videos for up to 24 hours! To enhance your battery life further, we recommend checking out the links we've included at the end of this message. These resources can offer tips to help increase and preserve your battery performance. Also, keeping your device updated with the latest software can make a significant difference by improving functionality and performance. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Fold 7
on September 8, 2025
Posted by: James
Verified Purchase:Yes
Great phone. No issues. Only minor complaints like no S-pen support and a small battery
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for your feedback on the Galaxy Z Fold7, James! We're glad to see that you're enjoying your phone and think it's been great! Regarding your feedback about the battery, the Galaxy Z Fold7 features a 4400 mAh battery. Thanks to our powerful Snapdragon® 8 Elite processor and software enhancements, it can easily last all day, providing you with hours of playback time. Plus, our innovative mDNIe (mobile Natural Digital Image engine) ensures you have an immersive experience without draining your battery. Be sure to check out the link attached for options that should help optimize your Z Fold7's battery life. As for the S Pen, it remains a cherished part of the Galaxy lineup. With the Z Fold7, our goal was to create the lightest and thinnest device yet, maximizing portability for our users. If you ever need anything or have more questions, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrendous camera seal
on September 8, 2025
Posted by: Maco dela Roga
from Orlando, FL
Expertise:Expert
Verified Purchase:Yes
Terrible camera seal, I live in Florida and just to have it in my pocket all the sweat condensation was inside of the cameras
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 8, 2025
We appreciate your feedback about your experience with the Galaxy Z Fold7. The Z Fold7 allows you to capture stunning, high-resolution shots with our powerful 200MP camera, perfectly paired with the ProVisual Engine. The impressive 200MP Ultra camera is a recent addition to the Galaxy Z Fold Series and improves your photography experience. We understand that living in Florida, where humidity levels are high, can lead to condensation on the camera. When devices are exposed to warm, moist air, it can sometimes cause the lenses to fog up, especially if the device has recently been in a cooler environment. To help prevent this, please ensure that you keep your device dry and wipe off any moisture. We truly value your input, as it helps us improve. If you have any further concerns or questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Loss of words!
on September 8, 2025
Posted by: Navid
Expertise:Expert
Verified Purchase:Yes
Tottaly disappointed, it time to switch to a different brand. Horrible service, horrible phone . It's my last after 6 years of samsung
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold7, Navid. We’re genuinely disappointed to see that your experience hasn’t met your expectations. This is not the kind of experience we want for our customers, and we're here to help turn things around. Samsung offers a 12-month limited warranty for manufacturer defects, and you also have the option to add Samsung Care+ for extended protection and support on eligible devices. We truly value your feedback, and to assist you best, we would love to gather some additional information. Please reach out to us at Samsung Support, and let’s work together to improve your experience. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Promising changes with a few quirks
on September 7, 2025
Posted by: PBJA89
[This review was collected as part of a promotion.] I wish Samsung would've gotten rid of the internal camera in the foldable side for a complete uninterrupted display, give the rear cameras 5x optical zoom with 50x space zoom from Note 20 Ultra, trim the front display's bezel to near free ration like all S25 models and at least bump up the battery to 4500-4700mah for some battery life boost. Other than that, its insane that they've trimmed the phone to be THAT thin and still have a physical SIM tray.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7! We appreciate your feedback, especially regarding the battery and camera. We also love to see that you appreciate our efforts to make this iteration the lightest and thinnest yet. The Z Fold7 is made with a powerful 4400mAh battery for all-day use, paired with mDNIe technology to maximize efficiency. As for the camera, it features an impressive 200MP ultra camera that works with our ProVisual Engine, capturing stunning details and enhancing color clarity, particularly for skin tones and textures. To learn more about the amazing capabilities that your Z Fold7 has and how to increase your battery life, be sure to check out the links attached. If you have any more questions or concerns, please reach out to us at Samsung Support. https://www.samsung.com/us/support/answer/ANS10006879/ (camera features)
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on September 7, 2025
Posted by: Anonymous
from Tx
Verified Purchase:Yes
Great foldable. Slim and sleek. Easy to handle and feels great in the hands.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for your review, Izz! We're excited to see that you find the Galaxy Z Fold7 easy to handle and comfortable in your hands. We designed the Z Fold7 to be our slimmest and lightest Fold ever, making portability a priority. The expansive screens inside and out truly deliver the Ultra experience, whether folded or unfolded. With the expanded 21:9 Cover screen and an 8" Main Screen, which is the most expansive on a Galaxy phone, we believe the Z Fold7 exceeds expectations in both performance and design. It's made to be easier to hold, ensuring a comfortable and fun experience. If you have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Dsmsung is the ultimate
on September 7, 2025
Posted by: Chuckyy
[This review was collected as part of a promotion.] The new Ai top of its game on the new7 fold just cant get enough of it
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 9, 2025
Thank you so much for your enthusiastic review of the Galaxy Z Fold7, Chuckyy. We appreciate your feedback and love to see that you can't get enough of your Z Fold7! It's awesome to see that you're utilizing the AI features. The Z Fold7 has features, such as side-by-side photo editing, Instant Slow-mo, the audio eraser, the interpreter, as well as the Now brief and Now bar. We hope that you continue to enjoy everything about the Z Fold7, and if you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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