Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(5,729 Reviews)
Rating breakdown 5,729 reviews
5 Stars
4,755
4 Stars
696
3 Stars
148
2 Stars
39
1 Star
91
87%of customers recommend this product.
(
637 out of
730)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Customer Rating
1
Not the best quality
on March 9, 2026
Posted by: GDSingh
Expertise:Expert
Major screen issues after using less than 2 years . Bright light line appearing on the screen with one big dot.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R, March 11, 2026
Hi GDSingh,
Thank you for sharing your experience with the Galaxy Z Fold 7. Our Fold devices are designed with advanced display technology and a robust multitasking layout that allows users to easily switch between apps, entertainment, and productivity.
If you notice bright lines on your display, we may need more details about the behavior. We’ve partnered with uBreakiFix as an authorized repair location for Samsung. You can visit a nearby location for assistance with your display in person.
Additionally, Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship, as specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support.
Please reach out to our Samsung Support Team for further assistance. We are here to help. Thank you for being a Samsung customer!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold 7. Our Fold devices are designed with advanced display technology and a robust multitasking layout that allows users to easily switch between apps, entertainment, and productivity.
If you notice bright lines on your display, we may need more details about the behavior. We’ve partnered with uBreakiFix as an authorized repair location for Samsung. You can visit a nearby location for assistance with your display in person.
Additionally, Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship, as specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support.
Please reach out to our Samsung Support Team for further assistance. We are here to help. Thank you for being a Samsung customer!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable even in the cold
on March 12, 2026
Posted by: Lindbo10
[This review was collected as part of a promotion.] The Galaxy Z Fold 7 is a game-changer. Its incredibly thin and light design (just 8.9mm folded and 4.2mm unfolded) means it finally feels like a normal phone, not a bulky gadget. The large 8-inch inner screen is fantastic; I use it for everything from streaming movies and gaming to serious work and school tasks.
The addition of Galaxy AI features has genuinely impacted my daily life. The real-time call interpretation is a lifesaver for international business calls, and the AI-powered photo editing makes my social media posts look professional without any effort. The performance is top-tier, making multitasking a breeze.
It truly replaces both my high-end phone and a tablet, making the investment worthwhile. Samsung has created an outstanding, practical, and powerful foldable device that sets a new standard.
The addition of Galaxy AI features has genuinely impacted my daily life. The real-time call interpretation is a lifesaver for international business calls, and the AI-powered photo editing makes my social media posts look professional without any effort. The performance is top-tier, making multitasking a breeze.
It truly replaces both my high-end phone and a tablet, making the investment worthwhile. Samsung has created an outstanding, practical, and powerful foldable device that sets a new standard.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I think this is a great device overall
on March 12, 2026
Posted by: TYL3RG84
[This review was collected as part of a promotion.] Overall, I think this is a great device. While trying to text with the phone open, inadvertently, I end up closing out the screen frequently when trying to hit the space button. That can be frustrating.
I use my fold to watch a lot of content on youtube and other streaming services. I enjoy the bigger screen and the loudspeakers that are provided with this phone when doing so
I have started to notice some wearing on the screen where the hinge is under the screen. It has created two lines kind of on both sides of the crease. Although I do not notice them while the screen is on. Only when the screen is off.
I do find it frustrating when my screen goes dim on me and I can't do anything to get my screen brightness to go back up except wait for the phone to decide its time.
This is the first year that I have considered the fold phone. Because the cameras are more in line with the ultra phones. I do think that, for the price, the fold the phones should have the same features as the ultra phones. Cameras, screen specs, battery specs, etc.
I do enjoy using Galaxy AI to play with photos I've taken or helping me with various tasks such as finishing a letter or creating a logo.
I look forward to purchasing the Fold 8.
I use my fold to watch a lot of content on youtube and other streaming services. I enjoy the bigger screen and the loudspeakers that are provided with this phone when doing so
I have started to notice some wearing on the screen where the hinge is under the screen. It has created two lines kind of on both sides of the crease. Although I do not notice them while the screen is on. Only when the screen is off.
I do find it frustrating when my screen goes dim on me and I can't do anything to get my screen brightness to go back up except wait for the phone to decide its time.
This is the first year that I have considered the fold phone. Because the cameras are more in line with the ultra phones. I do think that, for the price, the fold the phones should have the same features as the ultra phones. Cameras, screen specs, battery specs, etc.
I do enjoy using Galaxy AI to play with photos I've taken or helping me with various tasks such as finishing a letter or creating a logo.
I look forward to purchasing the Fold 8.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, I've been using it since fold 1
on March 13, 2026
Posted by: Sam4samsung
[This review was collected as part of a promotion.] You can do some really cool stuff on Samsung AI, with photos and videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful Foldable With Amazing Features
on March 14, 2026
Posted by: AmerTech
[This review was collected as part of a promotion.] I have been using this device daily for work, entertainment, and gaming. The large foldable display makes multitasking very easy, especially when watching videos while browsing or using multiple apps at the same time. The performance is smooth and fast, and the battery lasts through a full day of normal use.
One of the most interesting features is Galaxy AI, which helps with productivity and smart features that make everyday tasks easier. The screen quality is excellent for streaming movies and playing games, and the foldable design makes it feel like both a phone and a small tablet.
Overall, this device offers a unique experience compared to traditional smartphones, especially for users who enjoy multitasking and a large immersive display.
One of the most interesting features is Galaxy AI, which helps with productivity and smart features that make everyday tasks easier. The screen quality is excellent for streaming movies and playing games, and the foldable design makes it feel like both a phone and a small tablet.
Overall, this device offers a unique experience compared to traditional smartphones, especially for users who enjoy multitasking and a large immersive display.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, great screen.
on March 14, 2026
Posted by: Athena
[This review was collected as part of a promotion.] I really like this phone, it feels good in the hand and looks great.
The Screen is amazing, and it works well for almost everything I need.
My only disappointment is the lack of support for the spen.
The Galaxy AI features work well, even if they are not my cup of tea.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It's a great phone it is really light
on March 30, 2026
Posted by: Poncho
[This review was collected as part of a promotion.] It is a great phone love how it fit in my hand and it work so great and the function on it is so amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 3, 2026
Posted by: MikeMcC
[This review was collected as part of a promotion.] Galaxy AI is cool
Love everything about the fold. Its definitely my favorite phone
Love everything about the fold. Its definitely my favorite phone
Value
5
Written by a customer while visiting Samsung US