Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(7,279 Reviews)
Rating breakdown 7,279 reviews
5 Stars
5,994
4 Stars
948
3 Stars
187
2 Stars
51
1 Star
99
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Posted by: Tricia
from Clinton Township, Michigan
Expertise:Intermediate
Verified Purchase:Yes
Love the ZFold7. It is so thin you must give it a case.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Avinash
Verified Purchase:Yes
Not as i expected. The phone is very delicate would llike to go for S25 ultra instead. Any ways iits ok with this phone
Response from Samsung USBy R&R, October 23, 2025
Hey Avinash,
Thanks for sharing your thoughts on the Galaxy Z Fold7. This device truly lives up to its reputation for surprises, with durability that is hard to match. The Galaxy Z Fold7 features a screen rated for up to 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both slimmer and lighter. Its inner screen boasts a shock-resistant design inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, all tested for resilience. The Armor Flex Hinge is 27% thinner and 43% lighter, yet still durable enough to withstand the rated number of folds. While the Galaxy S25 Ultra is a strong choice, the Galaxy Z Series stands out, offering innovation, an improved UI, and features not available on many other devices. We appreciate your feedback and thank you for choosing Samsung’s innovative solutions.
-Ty
Samsung Support
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Thanks for sharing your thoughts on the Galaxy Z Fold7. This device truly lives up to its reputation for surprises, with durability that is hard to match. The Galaxy Z Fold7 features a screen rated for up to 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both slimmer and lighter. Its inner screen boasts a shock-resistant design inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and a high-elasticity adhesive, all tested for resilience. The Armor Flex Hinge is 27% thinner and 43% lighter, yet still durable enough to withstand the rated number of folds. While the Galaxy S25 Ultra is a strong choice, the Galaxy Z Series stands out, offering innovation, an improved UI, and features not available on many other devices. We appreciate your feedback and thank you for choosing Samsung’s innovative solutions.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
So light and still solid. Hardly no bump in screen
on October 22, 2025
Posted by: Bryce
from Tampa, Florida
Expertise:Intermediate
Verified Purchase:Yes
This phone is much better than I thought it would be. I traded in my Fold 4 for this Fold 7 and was surprised at the lightness of the phone and yet it is still very solid and very high performance. I am disappointed that they did not include the LED cover over the big screen camera as in earlier versions. I now have to see a dark spot on the big screen when watching a movie or video. The ripple in the big screen at the folded area is much better than the earlier versions. I hardly notice it whereas the others was a noticeable bump. I am very happy with this phone so far. Let's see if the screen laminate holds up after a year or so. The earlier versions bubbled after a few months.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: RCECT
from CT
Expertise:Intermediate
Verified Purchase:Yes
Good phone, good screens, good cameras, fast processing and light weight a plus. Negative no S-Pen, liked that function. Wish there was an alternative.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features all around great phone
on October 21, 2025
Posted by: MamaBear
[This review was collected as part of a promotion.] Galaxy AI is amazing with this phone. I use it for pretty much a laptop and editing photos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AI makes life so much better.
on October 21, 2025
Posted by: gijoe1294
[This review was collected as part of a promotion.] Today I have explored the new AI options and details explaining what this has to offer and there is so much to explore and learn about this platform.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Google to Samsung; The journey I needed
on October 21, 2025
Posted by: Libra420T
[This review was collected as part of a promotion.] This is the most game-changing device that I have ever purchased. Years prior I was a OnePlus user, then I moved over to the Google pixel series. Now coming to Samsung specifically the Galaxy Z fold 7 has been an overwhelming experience for only the Good.
Speaking of good, good luck is such an essential app that comes from Samsung. Not to mention the Galaxy AI and all the features that come with it. I truly appreciate this.
Speaking of good, good luck is such an essential app that comes from Samsung. Not to mention the Galaxy AI and all the features that come with it. I truly appreciate this.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Hard to open
on October 20, 2025
Posted by: GurnseyT
[This review was collected as part of a promotion.] Without fingernails, like actual length, not working man length, you really can’t open the thing. I do have a thin case on it, but this thing needs tabs or something to help open it. And the fingerprint reader hates me.
Value
3
Response from Samsung USBy R&R, October 23, 2025
Hi there GurnseyT,
Thank you for reaching out and sharing your insights on the Galaxy Z Fold7. Its new design features a tighter, more secure closing to better protect the device. An improved spring mechanism allows for a closer fold, minimizing the risk of obstructions when closed. However, opening the Galaxy Z Fold7 can sometimes be challenging due to its slim, flat profile, which makes it harder to grasp firmly, and because the magnets holding it shut require extra force. To ease opening, try using two hands—placing your thumbs on opposite sides and gently pulling apart. Adding a case can also enhance grip and make opening easier. Regarding the fingerprint reader, ensure your case doesn’t cover the power button and that your finger fully touches the reader when unlocking. We appreciate your feedback and value your support.
-Ty
Samsung Support
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Samsung Community
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Thank you for reaching out and sharing your insights on the Galaxy Z Fold7. Its new design features a tighter, more secure closing to better protect the device. An improved spring mechanism allows for a closer fold, minimizing the risk of obstructions when closed. However, opening the Galaxy Z Fold7 can sometimes be challenging due to its slim, flat profile, which makes it harder to grasp firmly, and because the magnets holding it shut require extra force. To ease opening, try using two hands—placing your thumbs on opposite sides and gently pulling apart. Adding a case can also enhance grip and make opening easier. Regarding the fingerprint reader, ensure your case doesn’t cover the power button and that your finger fully touches the reader when unlocking. We appreciate your feedback and value your support.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US