Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(7,278 Reviews)
Rating breakdown 7,278 reviews
5 Stars
5,994
4 Stars
947
3 Stars
187
2 Stars
51
1 Star
99
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Customer Rating
1
internal screen broke
on November 17, 2025
Posted by: Ender
Expertise:Intermediate
Interal screen shattered and stopped working due to hinge manufacturer defect. Owned it for 4 months before it happened.
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy R&R, November 17, 2025
Hello there Ender,
Thank you for reaching out and updating us about your Galaxy Z Fold7. We understand how frustrating it can be when your device doesn’t function properly. Samsung products come with a 12-month limited warranty that covers manufacturing defects related to materials and workmanship. You can also enhance your coverage with Samsung Care+, which offers extended protection and extra support for eligible devices. For those devices, we collaborate with uBreakiFix, an authorized repair partner with over 600 locations nationwide, where you can bring your phone for service. We're here to assist you—please contact our Samsung Support Team to explore your warranty and Care+ options. We appreciate your feedback and are glad to have you as part of the Samsung family.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and updating us about your Galaxy Z Fold7. We understand how frustrating it can be when your device doesn’t function properly. Samsung products come with a 12-month limited warranty that covers manufacturing defects related to materials and workmanship. You can also enhance your coverage with Samsung Care+, which offers extended protection and extra support for eligible devices. For those devices, we collaborate with uBreakiFix, an authorized repair partner with over 600 locations nationwide, where you can bring your phone for service. We're here to assist you—please contact our Samsung Support Team to explore your warranty and Care+ options. We appreciate your feedback and are glad to have you as part of the Samsung family.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best foldable in the market
on November 17, 2025
Posted by: DrZeus
[This review was collected as part of a promotion.] This phone is the best foldable in the market right now, I'm talking both in the software and hardware side.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fold 7 just great
on November 17, 2025
Posted by: Shubarot
[This review was collected as part of a promotion.] All the features available in this device are just great.
All applications and very much optimised for this device.
Just great experience.
All applications and very much optimised for this device.
Just great experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
From s23 ultra to zfold7
on November 16, 2025
Posted by: Clee1593
[This review was collected as part of a promotion.] Samsung! Thank you for making this phone. I love the engineering put into this device and love how thin it is. The fold in the screen is hardly noticeable! I much prefer carrying this phone because its much lighter than my previous phone so when exercise its perfect to hold. Playing games and watching youtube on this is also great! I love how i can open it up and have galaxy AI organise my notes, translation and provide better ways to edit my photos. Please keep up the good work!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone galaxy fold 7
on November 16, 2025
Posted by: Fresh89
[This review was collected as part of a promotion.] This is a top tier phone!The Galaxy Ai is amazing 🔥🔥🔥
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is probably the last one I buy!
on November 16, 2025
Posted by: Redz54
[This review was collected as part of a promotion.] Color and definition is amazing ,speeds are off the charts. The fold is the best phone ever! The AI learns so much from me it's kinda weird,but still phenomenal!
Value
4
Response from Samsung USBy R&R, November 17, 2025
Hey there Redz54,
Thank you for your enthusiastic feedback on the Galaxy Z Fold 7! We’re glad to hear you enjoy its vibrant display, swift performance, and advanced AI capabilities. The Fold 7 exemplifies our continuous commitment to creating phones that adapt, learn, and evolve with you. Your comments reinforce why innovation and user satisfaction are central to every Galaxy launch. We appreciate your review and thank you for selecting Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your enthusiastic feedback on the Galaxy Z Fold 7! We’re glad to hear you enjoy its vibrant display, swift performance, and advanced AI capabilities. The Fold 7 exemplifies our continuous commitment to creating phones that adapt, learn, and evolve with you. Your comments reinforce why innovation and user satisfaction are central to every Galaxy launch. We appreciate your review and thank you for selecting Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok let's try something new
on November 16, 2025
Posted by: Bella44
[This review was collected as part of a promotion.] 🫠something to look though got to see what this pho
ne. Is about
ne. Is about
Value
3
Response from Samsung USBy R&R, November 17, 2025
Hiya Bella44,
Thanks for trying out the Galaxy Z Fold7! We love hearing from users who enjoy exploring new and innovative technology. The Z Fold7 is designed to blend phone and tablet functionalities, providing flexibility for both productivity and entertainment within one sleek device. As Galaxy AI continues to advance, Fold users will gain even more features that simplify everyday tasks and boost creativity. It’s inspiring to see your openness to new tech; you’re experiencing the future of mobile devices firsthand. We appreciate your positive review and thank you for choosing Samsung's innovative products.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for trying out the Galaxy Z Fold7! We love hearing from users who enjoy exploring new and innovative technology. The Z Fold7 is designed to blend phone and tablet functionalities, providing flexibility for both productivity and entertainment within one sleek device. As Galaxy AI continues to advance, Fold users will gain even more features that simplify everyday tasks and boost creativity. It’s inspiring to see your openness to new tech; you’re experiencing the future of mobile devices firsthand. We appreciate your positive review and thank you for choosing Samsung's innovative products.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone out there!
on November 15, 2025
Posted by: Justace85
[This review was collected as part of a promotion.] Galaxy AI is amazing. So is this phone! Love it!
I have had the 4th, 5th, 6th, and now 7th! Would highly recommend!
Value
5
Written by a customer while visiting Samsung US