Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(7,781 Reviews)
Rating breakdown 7,781 reviews
5 Stars
6,373
4 Stars
1,044
3 Stars
206
2 Stars
55
1 Star
103
86%of customers recommend this product.
(
652 out of
755)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Posted by: Anonymous
from Kansas
Expertise:Expert
Verified Purchase:Yes
The Fold7 is lighter than the Fold6. My Fold6 is sitting in my closet because a cable connecting the inside screen came loose, rendering it 50% useful. So far, the Fold7 has performed as well as the Fold6 without the mechanical issues.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, January 20, 2026
Hi Lem Mo,
Thank you for sharing your experience transitioning from the Galaxy Z Fold6 to the Galaxy Z Fold7. Made to feel lighter and more polished, the Fold7 offers thoughtful upgrades that enhance daily use. It’s wonderful to hear how these enhancements are improving your everyday experience. We appreciate your loyalty as a Samsung customer.
-Ty
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Thank you for sharing your experience transitioning from the Galaxy Z Fold6 to the Galaxy Z Fold7. Made to feel lighter and more polished, the Fold7 offers thoughtful upgrades that enhance daily use. It’s wonderful to hear how these enhancements are improving your everyday experience. We appreciate your loyalty as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Mani
Expertise:Intermediate
Verified Purchase:Yes
I was using fold 6, now moved to fold 7. It light weight sleek. And processing is also improved. Over all its great purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 23, 2026
Hiya Mani,
Thank you for your feedback. The Galaxy Z Fold7 advances previous models with better performance, a lighter design, and more effortless operation aimed at improving daily use. It’s wonderful to hear these updates make your transition worthwhile. We appreciate you being a Samsung customer.
-Ty
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Thank you for your feedback. The Galaxy Z Fold7 advances previous models with better performance, a lighter design, and more effortless operation aimed at improving daily use. It’s wonderful to hear these updates make your transition worthwhile. We appreciate you being a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Dana
from Tx
Expertise:Intermediate
Verified Purchase:Yes
This phone is the best one I haver ever seen. Being able to open it up with a wider view. I highly recommend this phone
Response from Samsung USBy R&R, January 23, 2026
Howdy Dana,
Thank you for sharing your enthusiasm for the Galaxy Z Fold7. Its expansive foldable screen offers a broader view for multitasking, entertainment, and creativity, all with a premium feel. We're glad to hear you find the experience impressive. We appreciate your loyalty as a Samsung customer.
-Ty
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Thank you for sharing your enthusiasm for the Galaxy Z Fold7. Its expansive foldable screen offers a broader view for multitasking, entertainment, and creativity, all with a premium feel. We're glad to hear you find the experience impressive. We appreciate your loyalty as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Wider front screen would be the better option
on January 16, 2026
Posted by: Richy
from New
Expertise:Expert
Verified Purchase:Yes
Great Phone love it, if you can give a wide front screen l
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
3
Response from Samsung USBy R&R, January 23, 2026
Hey Richy,
Thank you for your feedback on the Galaxy Z Fold7. Built to combine portability and versatility, the Fold7 has a sleek front display and a large internal screen. Your opinions on screen preferences are important as Samsung enhances foldable designs to suit diverse user needs. We value your ongoing loyalty to Samsung.
-Ty
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Thank you for your feedback on the Galaxy Z Fold7. Built to combine portability and versatility, the Fold7 has a sleek front display and a large internal screen. Your opinions on screen preferences are important as Samsung enhances foldable designs to suit diverse user needs. We value your ongoing loyalty to Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Not good
on January 15, 2026
Posted by: Bopson
Worst phone ever. Samsung now ha my phone for repairs for the second time is a few months. I have other phones that fall even more often than this but have not had issue is with them. The z fold 7 is not good
Response from Samsung USBy R&R, January 16, 2026
Hello Bopson,
Thanks for sharing your thoughts on the Galaxy Z Fold7. Foldable devices aim to balance innovation, performance, and versatility with a unique design. Feedback about durability and repair experiences highlights the importance of long-term reliability when choosing a primary device. Remember, Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. You can also opt for extra coverage with Samsung Care+ on eligible devices, offering extended protection and support. We appreciate your loyalty as a Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Thanks for sharing your thoughts on the Galaxy Z Fold7. Foldable devices aim to balance innovation, performance, and versatility with a unique design. Feedback about durability and repair experiences highlights the importance of long-term reliability when choosing a primary device. Remember, Samsung products come with a limited 12-month warranty covering manufacturing defects in materials and workmanship. You can also opt for extra coverage with Samsung Care+ on eligible devices, offering extended protection and support. We appreciate your loyalty as a Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
bigger its there
on January 15, 2026
Posted by: Iceman
are using this product have dropped 12 times no case still doing good
Response from Samsung USBy R&R, February 10, 2026
Hi there Iceman,
Thank you for taking the time to share your experience with your Galaxy Z Fold7. While we appreciate you showcasing and letting us know that the durability of your device is top-tier, we do recommend using a case. We have a wonderful lineup of accessories and options, and we invite you to take a look. The balance of durability and innovation is something our teams work hard to deliver, and it’s great to see that reflected in your experience. We appreciate you choosing Samsung and trusting our craftsmanship.
Explore Galaxy Accessories
https://www.samsung.com/us/mobile/mobile-accessories/phones/?accessories_type=Cases+%26+Covers&category_names=Phones&smartphone_compatibility=Galaxy+Z+Fold7
-Ty
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Thank you for taking the time to share your experience with your Galaxy Z Fold7. While we appreciate you showcasing and letting us know that the durability of your device is top-tier, we do recommend using a case. We have a wonderful lineup of accessories and options, and we invite you to take a look. The balance of durability and innovation is something our teams work hard to deliver, and it’s great to see that reflected in your experience. We appreciate you choosing Samsung and trusting our craftsmanship.
Explore Galaxy Accessories
https://www.samsung.com/us/mobile/mobile-accessories/phones/?accessories_type=Cases+%26+Covers&category_names=Phones&smartphone_compatibility=Galaxy+Z+Fold7
-Ty
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Written by a customer while visiting Samsung US
Posted by: Sagun Shakya
Verified Purchase:Yes
I have been a Z fold user since Fold 3 so i can say with confidence that Z fold 7 is the best version yet. It is super light and easy to carry. The external screen is useful and functional. The hinge feel strong and smooth. The internal screen is beautiful and bright. Its is a perfect tool for professional. You can be on a call and see docs that people are referring too.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R, January 16, 2026
Hey Sagun Shakya,
We appreciate you sharing your extensive experience with Galaxy Z Fold devices. The Galaxy Z Fold7 is designed for professionals who value multitasking, portability, and immersive screens. Your feedback emphasizes the hinge's durability, display quality, and the device's capability to manage calls and documents at the same time, showing how foldable technology can enhance productivity. Thank you for selecting Samsung.
-Ty
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We appreciate you sharing your extensive experience with Galaxy Z Fold devices. The Galaxy Z Fold7 is designed for professionals who value multitasking, portability, and immersive screens. Your feedback emphasizes the hinge's durability, display quality, and the device's capability to manage calls and documents at the same time, showing how foldable technology can enhance productivity. Thank you for selecting Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Chaz
from WNC
Verified Purchase:Yes
Love the phone just wish they would have kept the SPen or at least made a capacitive version for it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 23, 2026
Hey there Chaz,
Thank you for sharing this insight. The Galaxy Z Fold7 is built to deliver powerful performance and a large display experience, even as preferences for accessories continue to change. Your feedback shows how important creative tools are for certain workflows and helps guide future design discussions. Thank you for being a Samsung customer.
-Ty
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Thank you for sharing this insight. The Galaxy Z Fold7 is built to deliver powerful performance and a large display experience, even as preferences for accessories continue to change. Your feedback shows how important creative tools are for certain workflows and helps guide future design discussions. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US