Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(7,187 Reviews)
Rating breakdown 7,187 reviews
5 Stars
5,917
4 Stars
938
3 Stars
183
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Customer Rating
2
Horrible phone
on January 7, 2026
Posted by: Cinque
from Chicago
This is the worse galaxy I've ever owned. I had ZFOLD 5. I never had an issue with. I've owned other galaxy phones and products no issues. This is a HORRIBLE phone. It drops calls on the regular. The mobile data option in settings switches on and off on its own and when it's off of course the phone doesn't function properly.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R, January 8, 2026
Hi Cinque,
Thanks for sharing your experience with the Galaxy Z Fold7. This series aims to offer reliable connectivity and seamless multitasking within its versatile design. If you're experiencing dropped calls or unstable data, a quick software update might resolve these issues. Also, verify with your carrier that you are on a 5G plan and that your account has no problems. Confirm you're in a 5G-supported region and that your carrier's service isn't disrupted locally. After confirming network stability, a restart can help refresh your connection. Note: Resetting network settings will delete Bluetooth pairings and Wi-Fi networks, access Settings > General management > Reset > Reset network settings, then tap Reset settings. Enter your PIN or password if prompted, then confirm by tapping Reset. You can then test your mobile connectivity. For more info, see our online article linked below. If needed, contact our Samsung Support Team; we’re here to assist. Your insights emphasize the importance of connectivity to the device experience. Thanks for choosing Samsung.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
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Thanks for sharing your experience with the Galaxy Z Fold7. This series aims to offer reliable connectivity and seamless multitasking within its versatile design. If you're experiencing dropped calls or unstable data, a quick software update might resolve these issues. Also, verify with your carrier that you are on a 5G plan and that your account has no problems. Confirm you're in a 5G-supported region and that your carrier's service isn't disrupted locally. After confirming network stability, a restart can help refresh your connection. Note: Resetting network settings will delete Bluetooth pairings and Wi-Fi networks, access Settings > General management > Reset > Reset network settings, then tap Reset settings. Enter your PIN or password if prompted, then confirm by tapping Reset. You can then test your mobile connectivity. For more info, see our online article linked below. If needed, contact our Samsung Support Team; we’re here to assist. Your insights emphasize the importance of connectivity to the device experience. Thanks for choosing Samsung.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Posted by: Pam W
from Cincinnati, OH
Verified Purchase:Yes
It's a very nice phone overall. The volume and power buttons need to stick out more because they're very hard to feel being so recessed, especially when using a case. I also have trouble holding it when it's fully opened without touching the screen because its too wide for my hands, which I understand is not a fault with the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R, January 13, 2026
Hi Pam W,
Thank you for your feedback on the Galaxy Z Fold7. Foldable devices are designed to combine large screens with carefully engineered hardware. Your insights on button placement and handling highlight how factors such as hand size, accessories, and usage habits influence comfort when using larger foldables. We value your input. While we aimed to keep the device slim for a sleek look, we understand that button placement could be incorporated differently for easier use. Thank you for being a Samsung customer.
-Ty
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Thank you for your feedback on the Galaxy Z Fold7. Foldable devices are designed to combine large screens with carefully engineered hardware. Your insights on button placement and handling highlight how factors such as hand size, accessories, and usage habits influence comfort when using larger foldables. We value your input. While we aimed to keep the device slim for a sleek look, we understand that button placement could be incorporated differently for easier use. Thank you for being a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Camacho
Verified Purchase:Yes
Was it gonna be too much phone for practicality? Not enough tabletness to browse web pages, see videos we'll enough.., wherever that magic mark lay?
Nailed it. Plus big D battery stamina. Big hand text friendly. Processor doesn't flinch, RAM for days and HiFi Usb-c pipped out audio.
Had an S21 before this and didn't really want to upgrade. I'm firmly in the "don't need a new phone every 2yrs" camp. But fate forced my hand.
I hate to admit it, but getting the major Android updates makes a difference. Glad to know I will get them for the foreseeable future.
- Luddite at Heart
Nailed it. Plus big D battery stamina. Big hand text friendly. Processor doesn't flinch, RAM for days and HiFi Usb-c pipped out audio.
Had an S21 before this and didn't really want to upgrade. I'm firmly in the "don't need a new phone every 2yrs" camp. But fate forced my hand.
I hate to admit it, but getting the major Android updates makes a difference. Glad to know I will get them for the foreseeable future.
- Luddite at Heart
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: J Green
from Kentucky
Verified Purchase:Yes
Very light weight, smaller than a Galaxy and very easy to use. Great for when you need more screen for documents and browsers and games.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, January 27, 2026
Hey J Green,
Thank you for sharing your experience with the Galaxy Z Fold7. Its lightweight design and compact form make it convenient for daily use, while the large inner screen offers versatile options for documents, browsing, and gaming. Feedback like yours highlights how the Fold7 adapts seamlessly to various needs during the day. We appreciate you choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Its lightweight design and compact form make it convenient for daily use, while the large inner screen offers versatile options for documents, browsing, and gaming. Feedback like yours highlights how the Fold7 adapts seamlessly to various needs during the day. We appreciate you choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Scott
from Virginia
Verified Purchase:Yes
Picture quality is great.
Functionality is exceptional
Functionality is exceptional
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 27, 2026
Hi Scott,
Thank you for sharing your thoughts on the Galaxy Z Fold7. The device offers outstanding picture quality and smooth performance, both essential parts of the Fold experience, enabling everything from capturing moments to multitasking effortlessly. We're glad these features made a positive impression during your use. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. The device offers outstanding picture quality and smooth performance, both essential parts of the Fold experience, enabling everything from capturing moments to multitasking effortlessly. We're glad these features made a positive impression during your use. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Care
from NJ
Verified Purchase:Yes
Great form factor but battery life, charging speed, and alright cameras kept me from keeping the phone.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R, January 8, 2026
Hey Care,
Thank you for sharing your feedback on the Galaxy Z Fold7. Its design provides flexibility, with a larger immersive screen perfect for productivity, entertainment, and multitasking. We appreciate your concerns about battery life. The Galaxy Z Fold7 features a 4,400 mAh battery and a Snapdragon 8 Elite processor. With moderate to heavy usage on a full charge, you can expect up to 8 hours of screen time, which can be extended through optimization, modes, and routines. Many Z Series users find the triple rear camera system, featuring a 200MP main sensor, delivers flagship-level photography, enhanced with AI, 8K video recording, and various modes. The Galaxy Z Fold7's innovative design adjusts to different daily needs. Your feedback helps us improve how these features work in real-world use. Thank you for your input and for being a Samsung customer.
Discover the camera features on Galaxy Z Fold7
https://www.samsung.com/us/support/answer/ANS10006879/
-Ty
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Thank you for sharing your feedback on the Galaxy Z Fold7. Its design provides flexibility, with a larger immersive screen perfect for productivity, entertainment, and multitasking. We appreciate your concerns about battery life. The Galaxy Z Fold7 features a 4,400 mAh battery and a Snapdragon 8 Elite processor. With moderate to heavy usage on a full charge, you can expect up to 8 hours of screen time, which can be extended through optimization, modes, and routines. Many Z Series users find the triple rear camera system, featuring a 200MP main sensor, delivers flagship-level photography, enhanced with AI, 8K video recording, and various modes. The Galaxy Z Fold7's innovative design adjusts to different daily needs. Your feedback helps us improve how these features work in real-world use. Thank you for your input and for being a Samsung customer.
Discover the camera features on Galaxy Z Fold7
https://www.samsung.com/us/support/answer/ANS10006879/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on January 7, 2026
Posted by: Amiri
I’m honestly pretty disappointed with the Samsung Z7 Fold. Initially, it seemed like a really promising device, but the foldable screen just didn’t hold up at all. After about a month, it cracked for no reason—no bumps, no drops, just normal use. For a phone at this price point, I expected a lot more durability. Instead, it ended up feeling like a pretty expensive piece of “garbage.” A screen that fails this quickly without any obvious cause just isn’t worth it
Response from Samsung USBy R&R, January 8, 2026
Greetings Amiri,
Thank you for sharing your insights on the Galaxy Z Fold7. The Z Fold series highlights Samsung’s commitment to innovative mobile design, featuring immersive foldable displays and multitasking capabilities. The Galaxy Z Fold 7 boasts a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. Its internal display is built with shock-resistance inspired by bulletproof glass, including a 50% thicker Ultra-Thin Glass layer and a high-elasticity adhesive, all tested for longevity. The Armor Flex Hinge is 27% slimmer and 43% lighter, yet durable enough for the rated number of folds. Long-term screen performance underscores the importance of durability for users who rely on foldables in daily life. Samsung products come with a 12-month warranty against manufacturing defects, with optional extended coverage through Samsung Care+ for added protection and support. For warranty details and screen repair options, please contact our Samsung Support Team. We are here to assist you. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
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Thank you for sharing your insights on the Galaxy Z Fold7. The Z Fold series highlights Samsung’s commitment to innovative mobile design, featuring immersive foldable displays and multitasking capabilities. The Galaxy Z Fold 7 boasts a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. Its internal display is built with shock-resistance inspired by bulletproof glass, including a 50% thicker Ultra-Thin Glass layer and a high-elasticity adhesive, all tested for longevity. The Armor Flex Hinge is 27% slimmer and 43% lighter, yet durable enough for the rated number of folds. Long-term screen performance underscores the importance of durability for users who rely on foldables in daily life. Samsung products come with a 12-month warranty against manufacturing defects, with optional extended coverage through Samsung Care+ for added protection and support. For warranty details and screen repair options, please contact our Samsung Support Team. We are here to assist you. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from San Pablo CA
Verified Purchase:Yes
I really like the zfold 7. I like the bigger screen. I like how thin it is it fits my cell phone holder in my car when unfolded just fine.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 27, 2026
Hi Jeryl Landers,
Thank you for sharing your experience with the Galaxy Z Fold7. The slim profile and large display are designed to provide flexibility without sacrificing portability, whether at home or on the go. It’s great to hear how well the unfolded screen fits seamlessly into your daily routine, even when you're on the move. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. The slim profile and large display are designed to provide flexibility without sacrificing portability, whether at home or on the go. It’s great to hear how well the unfolded screen fits seamlessly into your daily routine, even when you're on the move. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US