Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(7,187 Reviews)
Rating breakdown 7,187 reviews
5 Stars
5,917
4 Stars
938
3 Stars
183
2 Stars
51
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Customer Rating
1
Good Phone - Failed Folding Screen
on January 24, 2026
Posted by: EGLE
from Chicago, Illinois
Expertise:Intermediate
The phone is a good size and has a battery that lasts the day and then some. With the phone being thin it does need a good case or you start to think the phone might bend by opening and closing it.
Unfortunately, I have had the phone for around 4 months now and inside screen has already completely failed. I would say I use the inside unfolded screen an average amount so I am not even a heavy user. The inside screen started with a large white area appearing on the bottom of the inside screen. Then it moved to green vertical lines all up and down the right screen. Eventually the entire left side of the screen would stay black. It has now moved on to around 90% of the time you open it the screen won't turn on at all.
I am hoping this is a problem they can soon fix as I have seen threads in the community with similar problems.
Overall, when the phone is working it is nice to have. You can get a lot of work done with the inside screen for daily tasks from emails to calendars and video watching. However, the folding part of the screen may not be as well designed as the typical Samsung screen you might be used to as a traditional phone design from Samsung tends to be far more durable. With the price of the phone and how fast it failed I am not sure I would risk going for this type of phone again. At this point I am hoping it was not a large mistake on my part.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R, January 26, 2026
Hi EGLE,
Thank you for sharing your detailed feedback. The Galaxy Z Fold7 is engineered to enhance productivity, multitasking, and immersive viewing, thanks to its large folding screen. Your experience underscores both the benefits of this design and the need for durability over time. Samsung products are protected against manufacturing defects in materials and workmanship under a limited 12-month warranty, specific to each item. Additionally, you can opt for extra coverage with Samsung Care+ on eligible devices, providing extended protection and support. For further assistance, please contact our Samsung Support Team. We appreciate your review and thank you for choosing Samsung.
-Ty
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Thank you for sharing your detailed feedback. The Galaxy Z Fold7 is engineered to enhance productivity, multitasking, and immersive viewing, thanks to its large folding screen. Your experience underscores both the benefits of this design and the need for durability over time. Samsung products are protected against manufacturing defects in materials and workmanship under a limited 12-month warranty, specific to each item. Additionally, you can opt for extra coverage with Samsung Care+ on eligible devices, providing extended protection and support. For further assistance, please contact our Samsung Support Team. We appreciate your review and thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Ada Aquino
from NJ
Expertise:Intermediate
Verified Purchase:Yes
Great phone, very high tech but easy to navigate, all worth the price
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 26, 2026
Hello there Ada Aquino,
Thank you for sharing your thoughts. Galaxy Z Fold7 combines cutting-edge technology with an intuitive design to feel powerful yet welcoming. It’s wonderful to hear how the balance of innovation and simplicity stands out in everyday use. Thanks for choosing Samsung.
-Ty
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Thank you for sharing your thoughts. Galaxy Z Fold7 combines cutting-edge technology with an intuitive design to feel powerful yet welcoming. It’s wonderful to hear how the balance of innovation and simplicity stands out in everyday use. Thanks for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Arii
from HI
Expertise:Expert
Verified Purchase:Yes
The good:
Great upgrade from previous generation: slimmer, main cameras bulge is inevitable for great quality so not an issue, front screen size is life changer, inside selfie camera is much better now that it is punched and not under screen.
Great upgrade from previous generation: slimmer, main cameras bulge is inevitable for great quality so not an issue, front screen size is life changer, inside selfie camera is much better now that it is punched and not under screen.
The not so good:
The price and the battery life is worse than Fold 5 or 6 for some reason (all running with same OS version)
The price and the battery life is worse than Fold 5 or 6 for some reason (all running with same OS version)
For the future:
Get the front screen size 6.9 and the inner to 8.8 and bring back the pen if can ;)
Get the front screen size 6.9 and the inner to 8.8 and bring back the pen if can ;)
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R, January 23, 2026
Good day Arii,
Thanks for your detailed feedback. The Galaxy Z Fold7 features a sleeker design, bigger screens, and improved camera capabilities to enhance multitasking and daily activities. Battery life can differ depending on usage habits, screen time, and features used. Your future-oriented ideas highlight the enthusiasm for foldable technology and how users see its evolution. We appreciate your loyalty as a Samsung customer.
-Ty
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Thanks for your detailed feedback. The Galaxy Z Fold7 features a sleeker design, bigger screens, and improved camera capabilities to enhance multitasking and daily activities. Battery life can differ depending on usage habits, screen time, and features used. Your future-oriented ideas highlight the enthusiasm for foldable technology and how users see its evolution. We appreciate your loyalty as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Posted by: G Trev
from New York
Verified Purchase:Yes
My fold7 has performed perfectly. I have had no issues and am thoroughly enjoying it. If they brind trifold to the US I will probably consider buying that to.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, January 23, 2026
Hi there G Trev,
Thank you for sharing this. The Galaxy Z Fold7 is built to provide reliable performance along with the versatility of a foldable screen. It’s great to hear how it integrates into your daily routine and how upcoming innovations pique your curiosity. We appreciate you being a Samsung customer.
-Ty
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Thank you for sharing this. The Galaxy Z Fold7 is built to provide reliable performance along with the versatility of a foldable screen. It’s great to hear how it integrates into your daily routine and how upcoming innovations pique your curiosity. We appreciate you being a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone small issue
on January 22, 2026
Posted by: Mike
from Auburn, NH
Expertise:Expert
Love this phone. Been a Samsung phone customer for twenty years. Only issue I have had is the hinge snaps or creaks (sometimes softly sometimes loudly) when closed at about the 30% closed position. Kind of annoying. I have been able to get it to stop by applying pressure to the hinge face roughly an inch and a half from the bottom of the hinge when I close it. I did an internet review, and it appears this is happening to others as well. Just adding this review in the hopes someone at Samsung reads it and take a look at the issue.
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R, February 3, 2026
Hi Mike,
Thank you for sharing your long-term experience with the Galaxy Z Fold7 and for your loyalty to Samsung. We aimed to strengthen the hinge a bit more with the Z Fold7 and added a more magnetic latch to keep your device securely closed. Since the hinge is vital to the device's function, we designed it to stay secure and offer extra protection while keeping the device slim and functional. Remember, the Galaxy Z Fold is built to last over five years of folding. Your feedback on hinge behavior during closing provides valuable insight into how users perceive its performance throughout the fold cycle. We appreciate your continued support as a Samsung customer.
-Ty
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Thank you for sharing your long-term experience with the Galaxy Z Fold7 and for your loyalty to Samsung. We aimed to strengthen the hinge a bit more with the Z Fold7 and added a more magnetic latch to keep your device securely closed. Since the hinge is vital to the device's function, we designed it to stay secure and offer extra protection while keeping the device slim and functional. Remember, the Galaxy Z Fold is built to last over five years of folding. Your feedback on hinge behavior during closing provides valuable insight into how users perceive its performance throughout the fold cycle. We appreciate your continued support as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Posted by: KLD7
from Atlanta
Expertise:Expert
Verified Purchase:Yes
I absolutely LOVE my Galaxy Z Fold 7. I've wanted this phone for a while and I am so pleased with the device as a whole. It's technology is so advanced and especially what I need as a small business owner for the last 14 years.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 26, 2026
Hi KLD7,
Thank you for sharing your experience. The Galaxy Z Fold7 is built to enhance productivity, multitasking, and workflows, making it a useful device for business owners and professionals. It's wonderful to hear how the device aligns with your needs and future objectives. We appreciate your review and are happy to have you as part of the Samsung community.
-Ty
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Thank you for sharing your experience. The Galaxy Z Fold7 is built to enhance productivity, multitasking, and workflows, making it a useful device for business owners and professionals. It's wonderful to hear how the device aligns with your needs and future objectives. We appreciate your review and are happy to have you as part of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
"THE BEST PHONE BOTTOM LINE HANDS DOWN!!! "
on January 21, 2026
Posted by: GHOSTFACE
from @DODGER.NATION
Expertise:Expert
The most " NOTORIOUS " phone there is.!! SAMSUNG wins UNANIMOUSLY this year till FOLD Z EDITION is surpassed...???
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 22, 2026
Hello GHOSTFACE,
Thank you for sharing your enthusiasm for the Galaxy Z Fold7. Samsung continues to lead foldable innovation by combining cutting-edge design, powerful performance, and an advanced multitasking experience. The appreciation for how the Z Fold series redefines what a smartphone can be, blending productivity and entertainment into one seamless device, shows your understanding of its value. Your excitement reflects the passion behind Samsung’s commitment to advancing mobile technology. Thanks for being a Samsung customer.
-Ty
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Thank you for sharing your enthusiasm for the Galaxy Z Fold7. Samsung continues to lead foldable innovation by combining cutting-edge design, powerful performance, and an advanced multitasking experience. The appreciation for how the Z Fold series redefines what a smartphone can be, blending productivity and entertainment into one seamless device, shows your understanding of its value. Your excitement reflects the passion behind Samsung’s commitment to advancing mobile technology. Thanks for being a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Vic Kyler
from New Castle, DE
Expertise:Intermediate
Verified Purchase:Yes
I can't get over how much of an improvement it is! I have had the Galaxy Z fold 3,4 and 6 and I have enjoyed them I did not plan on getting the 7...until I discovered how it overcame the main complaint I had about it's predecessors; the weight! The Galaxy Z Fold series has been revolutionary in it's foray into the world of foldable mobile devices. no one can deny that. But in it's 6th generation device I found while still an amazing piece of machinery, the fact that my hand suffered from phone fatigue due to the weight on long calls a bit annoying after having 4 iterations of the same device with little improvement. The Z Fold 7 addressed this issue well. when closed the phone is no thicker than the current generation I-phone and when open it's super light and thin. Your mileage may vary depending on the protective case you use but I got a Torras 360 for protection while maintaining the thin aesthetic. The software is responsive and smooth. and multi-tasking is a breeze when open as it allows 3 open apps at once.
After almost a month of use I see an improvement over the last generation of Z Fold strong enough to sway anyone who is still on the fence about trying out a foldable phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 22, 2026
Hi Vic Kyler,
Thank you for your thorough review of the Galaxy Z Fold7. Samsung continues to improve the Fold series by refining its design, making it lighter, and enhancing multitasking features to increase productivity and comfort. Many users appreciate how the lighter form factor and responsive software improve daily use, whether the device is closed or fully unfolded. Your experience shows how innovation can greatly boost long-term satisfaction with foldable devices. We thank you for being a Samsung customer.
-Ty
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Thank you for your thorough review of the Galaxy Z Fold7. Samsung continues to improve the Fold series by refining its design, making it lighter, and enhancing multitasking features to increase productivity and comfort. Many users appreciate how the lighter form factor and responsive software improve daily use, whether the device is closed or fully unfolded. Your experience shows how innovation can greatly boost long-term satisfaction with foldable devices. We thank you for being a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US