Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(5,741 Reviews)
Rating breakdown 5,741 reviews
5 Stars
4,766
4 Stars
697
3 Stars
148
2 Stars
39
1 Star
91
87%of customers recommend this product.
(
638 out of
731)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Customer Rating
2
Horrible phone
on January 7, 2026
Posted by: Cinque
from Chicago
This is the worse galaxy I've ever owned. I had ZFOLD 5. I never had an issue with. I've owned other galaxy phones and products no issues. This is a HORRIBLE phone. It drops calls on the regular. The mobile data option in settings switches on and off on its own and when it's off of course the phone doesn't function properly.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R, January 8, 2026
Hi Cinque,
Thanks for sharing your experience with the Galaxy Z Fold7. This series aims to offer reliable connectivity and seamless multitasking within its versatile design. If you're experiencing dropped calls or unstable data, a quick software update might resolve these issues. Also, verify with your carrier that you are on a 5G plan and that your account has no problems. Confirm you're in a 5G-supported region and that your carrier's service isn't disrupted locally. After confirming network stability, a restart can help refresh your connection. Note: Resetting network settings will delete Bluetooth pairings and Wi-Fi networks, access Settings > General management > Reset > Reset network settings, then tap Reset settings. Enter your PIN or password if prompted, then confirm by tapping Reset. You can then test your mobile connectivity. For more info, see our online article linked below. If needed, contact our Samsung Support Team; we’re here to assist. Your insights emphasize the importance of connectivity to the device experience. Thanks for choosing Samsung.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
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Samsung Community
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Thanks for sharing your experience with the Galaxy Z Fold7. This series aims to offer reliable connectivity and seamless multitasking within its versatile design. If you're experiencing dropped calls or unstable data, a quick software update might resolve these issues. Also, verify with your carrier that you are on a 5G plan and that your account has no problems. Confirm you're in a 5G-supported region and that your carrier's service isn't disrupted locally. After confirming network stability, a restart can help refresh your connection. Note: Resetting network settings will delete Bluetooth pairings and Wi-Fi networks, access Settings > General management > Reset > Reset network settings, then tap Reset settings. Enter your PIN or password if prompted, then confirm by tapping Reset. You can then test your mobile connectivity. For more info, see our online article linked below. If needed, contact our Samsung Support Team; we’re here to assist. Your insights emphasize the importance of connectivity to the device experience. Thanks for choosing Samsung.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: G Bear
from Florida
Verified Purchase:Yes
Had the flip 5 and loved it so I expanded my horizons with the z fold 7. I miss the compact flip but it died 5 days after I bought the fold so timing was good. This is a good phone, 1 month in but looking forward to a "flip/fold" combo in the future.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
4
Value
2
Response from Samsung USBy R&R, January 13, 2026
Howdy G Bear,
Thank you for sharing your insights on the Galaxy Z Fold7. Switching from a compact foldable to a larger one offers a different kind of flexibility, especially useful for multitasking and immersive viewing. We appreciate hearing how the Z Fold and Z Flip demonstrate Galaxy’s ongoing innovation in exploring new form factors to suit diverse preferences. Your feedback helps us understand how it’s working for you. We’re grateful to have you as part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your insights on the Galaxy Z Fold7. Switching from a compact foldable to a larger one offers a different kind of flexibility, especially useful for multitasking and immersive viewing. We appreciate hearing how the Z Fold and Z Flip demonstrate Galaxy’s ongoing innovation in exploring new form factors to suit diverse preferences. Your feedback helps us understand how it’s working for you. We’re grateful to have you as part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Jaime
from Citrus Hights Ca
Verified Purchase:Yes
This is by far the best phone I have ever owned. Will never use all of what it has to offer. It is way more sturdy than it looks and there are pleanyt of cases out there to choose from that will mot make too bulky. Its a beautful phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 9, 2026
Hi Jaime,
Thank you for sharing your experience with the Galaxy Z Fold7. The refined build and solid feel are designed to inspire confidence while keeping a sleek appearance. It’s great to hear how well the device pairs with a wide range of cases without sacrificing comfort or style. Your feedback captures the balance of durability and elegance that characterizes this generation of Fold devices. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy Z Fold7. The refined build and solid feel are designed to inspire confidence while keeping a sleek appearance. It’s great to hear how well the device pairs with a wide range of cases without sacrificing comfort or style. Your feedback captures the balance of durability and elegance that characterizes this generation of Fold devices. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Osei
from New York
Verified Purchase:Yes
Still haven’t open the box yet but I believe Samsung that is the best option anyone would consider
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 2, 2026
Hello Osei,
Thank you for trusting Samsung. Many customers choose Galaxy devices because they are carefully designed, emphasizing performance and durability. The Galaxy Z Fold7 continues this tradition with a well-considered design and innovative features that improve everyday experience, making it user-friendly and sophisticated. We value you as a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for trusting Samsung. Many customers choose Galaxy devices because they are carefully designed, emphasizing performance and durability. The Galaxy Z Fold7 continues this tradition with a well-considered design and innovative features that improve everyday experience, making it user-friendly and sophisticated. We value you as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Ryan
Expertise:Intermediate
Verified Purchase:Yes
Its handy small but powerful. Fits my lifestyle and needs.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 23, 2026
Ahoy Ryan,
Thank you for sharing your thoughts on the Galaxy Z Fold7. With a balance of a compact design and strong performance, the Z Fold7 is made to fit various lifestyles and everyday requirements. We're glad to hear it works well for you. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your thoughts on the Galaxy Z Fold7. With a balance of a compact design and strong performance, the Z Fold7 is made to fit various lifestyles and everyday requirements. We're glad to hear it works well for you. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
I love samsung Cell phone. . .because samsung have
on January 21, 2026
Posted by: Anonymous
Verified Purchase:Yes
I love samsung Cell phone. . .because samsung have phisical sim phones that,s Y i love it.
Response from Samsung USBy R&R, February 13, 2026
FALAK SHER CHATTHA
Thank you for sharing what you enjoy about Samsung devices. Flexibility and choice are core to the Galaxy experience, with features like physical SIM support still important for many users. The Galaxy Z Fold7 showcases innovation with practical options. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Thank you for sharing what you enjoy about Samsung devices. Flexibility and choice are core to the Galaxy experience, with features like physical SIM support still important for many users. The Galaxy Z Fold7 showcases innovation with practical options. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is easy to use and has great features
on March 15, 2026
Posted by: Joshiii
[This review was collected as part of a promotion.] The best part that I've enjoyed so far when I'm streaming the the quality of the screen and how interactive this phone is.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product Features
on March 20, 2026
Posted by: FallingLeaf03
[This review was collected as part of a promotion.] I love the cameras on the z fold 7 AndI am very into photography and find the resolution of the pictures are high quality and you can zoom out and get great pictures if the moon with this phone...I use the Galaxy Ai feature to touch up my photos and to research on other topics as well...this phone is eady to use and has many wonderful features...another great model
Value
5
Written by a customer while visiting Samsung US