Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(6,741 Reviews)
Rating breakdown 6,741 reviews
5 Stars
5,572
4 Stars
850
3 Stars
173
2 Stars
49
1 Star
97
87%of customers recommend this product.
(
651 out of
748)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Customer Rating
3
Nice, but still lacking
on June 11, 2026
Posted by: Wiruidane
[This review was collected as part of a promotion.] It's thicker than I expected, but still feels nice in my hand. It's very powerful. I'm disappointed in the file screen. Started cracking shortly after I got it. I had it replaced and within a year it started cracking again. Galaxy AI works great. Much more reliable than other AIs.
Value
3
Response from Samsung USBy R&R, June 12, 2026
Hello Wiruidane,
Thank you for reaching out and sharing your thoughts on your Galaxy Z Fold 7. It’s great to hear that the impressive performance and powerful AI features have stood out for you. I understand your frustration with the folding screen developing cracks multiple times, especially after you took the time to replace it.
Please contact our Samsung Support Team to inquire about your warranty options for screen replacements. Since you have had repairs done previously, you may be eligible for Samsung Care+ if you are enrolled in the program.
Thank you for sharing your honest feedback and experience with the device. We appreciate your choice of innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for reaching out and sharing your thoughts on your Galaxy Z Fold 7. It’s great to hear that the impressive performance and powerful AI features have stood out for you. I understand your frustration with the folding screen developing cracks multiple times, especially after you took the time to replace it.
Please contact our Samsung Support Team to inquire about your warranty options for screen replacements. Since you have had repairs done previously, you may be eligible for Samsung Care+ if you are enrolled in the program.
Thank you for sharing your honest feedback and experience with the device. We appreciate your choice of innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: No name needed
Verified Purchase:Yes
It takes some learning to figure out how to find things I need and why somethings are showing up
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Z fold 7 is so good
on July 25, 2025
Posted by: Jhyn1412
[This review was collected as part of a promotion.] The Galaxy Z Fold 7 is a remarkable step forward in foldable smartphone technology. Samsung has clearly refined the design, making it slimmer, lighter, and more durable than its predecessors. The hinge feels more solid yet smooth, and the crease is noticeably less visible, making the inner display even more immersive. The 7.6" main display is vibrant and fluid, perfect for multitasking, gaming, and media consumption. The under-display camera is less intrusive this time around, and the cover screen is now wider and more practical for everyday use. Performance-wise, the Fold 7 handles everything with ease, thanks to the latest Snapdragon processor and generous RAM. Battery life has also seen an improvement, lasting comfortably through a full day with moderate to heavy use. The improved multitasking features, like the enhanced task bar and split-screen support, really showcase the phone's productivity potential. That said, the price point is still high, and while it's not for everyone, it's the best foldable experience available right now. If you're looking for a device that bridges smartphone and tablet functionality with premium build and cutting-edge innovation, the Galaxy Z Fold 7 delivers!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Upgraded Phone of the Year!!!
on July 25, 2025
Posted by: Kargueta47
[This review was collected as part of a promotion.] Love everything about this phone so far! And it has onky been one day!! This is truky and upgrade from last years model!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Now is perfect
on July 26, 2025
Posted by: TainoX
[This review was collected as part of a promotion.] As a fold user my biggest issue was the narrow screen. However now with the Z Fold 7 decisive the cover screen is perfect. The phone runs smooth and needs a power beast. Then to all that at the power of Google and Galaxy AI and this phone is perfect for having fun and playing games and also to work. Will most definitely recommend this phone to my friends.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great fold 7.
on July 26, 2025
Posted by: Blqman989
[This review was collected as part of a promotion.] Overall a great experience with the new updated AI switched in February to a Samsung Galaxy 25 Ultra but what I can say about the new fold seven I'm so glad I switched love the new AI coming from the Samsung Galaxy Ultra 25 I'm glad I made the switch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on July 26, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I have been a samsung customer since 2012 I had the note 20 to the s23 ultra was waiting for the z fold 7 when I saw the camera upgrade. I am so happy with my purchase of thw z fold 7 it is the best phone i have had i love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great foldable in the world
on July 27, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I moved to Z fold 7 first foldable. It's great function easy and comfortable to use it.
I love it.
I love it.
Value
5
Written by a customer while visiting Samsung US