Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(7,073 Reviews)
Rating breakdown 7,073 reviews
5 Stars
5,826
4 Stars
918
3 Stars
181
2 Stars
50
1 Star
98
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Customer Rating
1
Bad screen and warrant
on July 22, 2026
Posted by: Mr G
Expertise:Expert
Durability & warranty and Samsung will not fix the screen that brakes just by folding it.and they know there flod phones have problems with the screens 🙄 😑.
Features
2
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R, July 23, 2026
Hello Mr G,
Thank you for sharing your experience with your Galaxy Z Fold7. The Galaxy Z Fold7 combines a spacious foldable display, powerful multitasking capabilities, and helpful Galaxy AI tools in one innovative device. We understand how concerning it is when the screen gets damaged during normal usage, and we know that the warranty experience may not always meet your expectations.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. For eligible devices, we also offer Samsung Care+, which provides extended protection and additional support.
Thank you for sharing your experience with Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thank you for sharing your experience with your Galaxy Z Fold7. The Galaxy Z Fold7 combines a spacious foldable display, powerful multitasking capabilities, and helpful Galaxy AI tools in one innovative device. We understand how concerning it is when the screen gets damaged during normal usage, and we know that the warranty experience may not always meet your expectations.
Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. For eligible devices, we also offer Samsung Care+, which provides extended protection and additional support.
Thank you for sharing your experience with Samsung!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on July 21, 2026
Posted by: Carver9
[This review was collected as part of a promotion.] Best phone ive owned. I plan on getting the Fold 8 with hopes of it being better (which is a hard achievement).
Value
5
Response from Samsung USBy R&R, July 23, 2026
Hey Carver9,
We are excited to hear about your upcoming goals based on your experience with your Galaxy Z Fold7. The Galaxy Z Fold7 delivers a spacious foldable display, powerful multitasking, and helpful Galaxy AI features in one impressive device. Calling it the best phone you have owned is an incredible compliment, and it is exciting to hear that the Fold7 has set such a high standard for your next Galaxy phone. Thank you for being part of the Samsung family.
-Ty
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We are excited to hear about your upcoming goals based on your experience with your Galaxy Z Fold7. The Galaxy Z Fold7 delivers a spacious foldable display, powerful multitasking, and helpful Galaxy AI features in one impressive device. Calling it the best phone you have owned is an incredible compliment, and it is exciting to hear that the Fold7 has set such a high standard for your next Galaxy phone. Thank you for being part of the Samsung family.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on July 21, 2026
Posted by: Lovethefolds
[This review was collected as part of a promotion.] The AI is excellent and very helpful with this cell.
Value
5
Response from Samsung USBy R&R, July 21, 2026
Hey there Lovethefolds,
Thank you for sharing your thoughts on the Galaxy Z Fold7. We're thrilled to hear that your experience has been positive. The large inner display offers ample space for productivity, creative work, and immersive entertainment. Devices like the Fold7 are designed to help users achieve more throughout their day. We’re glad to have you as part of the Samsung family.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. We're thrilled to hear that your experience has been positive. The large inner display offers ample space for productivity, creative work, and immersive entertainment. Devices like the Fold7 are designed to help users achieve more throughout their day. We’re glad to have you as part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The folding feature is amazing and intuitive
on July 20, 2026
Posted by: PIXEL3142
[This review was collected as part of a promotion.] This phone is amazing to keep my 7 year old busy with the wide screen and it actually helps me when I have to do inventory for my business. The galaxy ai helps alot when I can't use my hands or need creative ideas and helps me work more efficiently amd this device is extremely durable.
Value
5
Response from Samsung USBy R&R, July 21, 2026
Hi PIXEL3142,
Thank you for sharing your amazing and intuitive experience with us that you have been having with your Galaxy Z Fold7. It's wonderful to hear you're enjoying the Galaxy Z Fold7. The improved cover display makes the Fold7 feel more like a traditional smartphone for quick everyday use. Devices like the Fold7 help bring flexibility and performance together in one device. We appreciate you taking the time to leave a review. Thank you for making Samsung your go to choice.
-Ty
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Thank you for sharing your amazing and intuitive experience with us that you have been having with your Galaxy Z Fold7. It's wonderful to hear you're enjoying the Galaxy Z Fold7. The improved cover display makes the Fold7 feel more like a traditional smartphone for quick everyday use. Devices like the Fold7 help bring flexibility and performance together in one device. We appreciate you taking the time to leave a review. Thank you for making Samsung your go to choice.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Inner screen UI issues
on July 20, 2026
Posted by: KVeach
[This review was collected as part of a promotion.] The main screen has a issue with the UI where the icons become huge and apps don't function well without having to close them and optimize to force them to reopen properly. Gaming is great except that most games aren't formated to display on the main screen properly. Other than that I like it but loved my Fold 6 more
Value
4
Response from Samsung USBy R&R, July 21, 2026
Hi there KVeach,
Thank you for sharing your experience with us regarding your Galaxy Z Fold7. Samsung phones come with customizable display options to ensure that each user has an optimized experience. You can adjust everything from font size to overall screen size. The display on your Galaxy phone is finely tuned for a comfortable and high-quality viewing experience.
There are several methods to enhance the user interface (UI) on your Galaxy Z Fold7. Please see the link below for more details on how to optimize your apps for the best performance. Thank you for your review, and thank you for choosing Samsung!
Tips for using Galaxy Z Fold7 Cover screen and main screen
https://www.samsung.com/us/support/answer/ANS10006882/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with us regarding your Galaxy Z Fold7. Samsung phones come with customizable display options to ensure that each user has an optimized experience. You can adjust everything from font size to overall screen size. The display on your Galaxy phone is finely tuned for a comfortable and high-quality viewing experience.
There are several methods to enhance the user interface (UI) on your Galaxy Z Fold7. Please see the link below for more details on how to optimize your apps for the best performance. Thank you for your review, and thank you for choosing Samsung!
Tips for using Galaxy Z Fold7 Cover screen and main screen
https://www.samsung.com/us/support/answer/ANS10006882/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Simple the Best
on July 20, 2026
Posted by: Moyyfold7
[This review was collected as part of a promotion.] This phone is awesome the best phone then galaxy created it I love it and I never going to switch for other phone
Value
5
Response from Samsung USBy R&R, July 21, 2026
Hola Moyyfold7,
We love to hear it. Thank you for sharing your how you feel about your Galaxy Z Fold7. We are thrilled you are enjoying your device so far. We appreciate you sharing your experience. It's great to know the Galaxy Z Fold7 is working well for you. The large screen combined with Galaxy AI editing tools makes reviewing and refining photos a more detailed experience. Samsung continues to push mobile technology forward with devices like the Fold series. Thank you for choosing Samsung.
-Ty
Samsung Support
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We love to hear it. Thank you for sharing your how you feel about your Galaxy Z Fold7. We are thrilled you are enjoying your device so far. We appreciate you sharing your experience. It's great to know the Galaxy Z Fold7 is working well for you. The large screen combined with Galaxy AI editing tools makes reviewing and refining photos a more detailed experience. Samsung continues to push mobile technology forward with devices like the Fold series. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with some drawbacks
on July 18, 2026
Posted by: Torres
[This review was collected as part of a promotion.] Hardware Pros: Samsung nailed the design. At 215 grams, it is exceptionally thin and lighter than many standard phones. The wider cover screen finally feels like a normal phone. Inside, the 8-inch screen is a multitasking powerhouse backed by the Snapdragon 8 Elite. The 200MP main camera takes fantastic photos, the crease is barely noticeable, and the new punch-hole inner camera is a huge upgrade.
Hardware Cons: Battery life is the weak link. The 4,400mAh battery struggles with heavy use, leaving me needing a charger by early evening. Worse, it is stuck with painfully slow 25W charging. The camera zoom lacks reach, capping at 3x optical before getting grainy. The huge camera bump makes the phone wobble on desks, and the price tag is massive.
AI Pros: Practical Galaxy AI tools save real time. Audio transcription and text summarization are lifesavers for long meetings. The AI photo editing suite, including the object eraser and AI Select for easily copying text or images from the screen, works incredibly well.
AI Cons: The visual AI features feel gimmicky. Tools like Sketch-to-Image are fun to show off for a week but get completely forgotten in daily use. Overusing generative edits can also make photos look unnatural.
Overall, it is an amazing tablet for your pocket, provided you can live with the battery and charging compromises.
Hardware Cons: Battery life is the weak link. The 4,400mAh battery struggles with heavy use, leaving me needing a charger by early evening. Worse, it is stuck with painfully slow 25W charging. The camera zoom lacks reach, capping at 3x optical before getting grainy. The huge camera bump makes the phone wobble on desks, and the price tag is massive.
AI Pros: Practical Galaxy AI tools save real time. Audio transcription and text summarization are lifesavers for long meetings. The AI photo editing suite, including the object eraser and AI Select for easily copying text or images from the screen, works incredibly well.
AI Cons: The visual AI features feel gimmicky. Tools like Sketch-to-Image are fun to show off for a week but get completely forgotten in daily use. Overusing generative edits can also make photos look unnatural.
Overall, it is an amazing tablet for your pocket, provided you can live with the battery and charging compromises.
Value
4
Response from Samsung USBy R&R, July 21, 2026
Hello Torres,
Thank you for sharing your thoughtful perspective on your Galaxy Z Fold7. The Galaxy Z Fold7 stands out with its expansive eight-inch display, powerful multitasking performance, and advanced 200MP camera. We are glad Galaxy AI tools like transcription, text summaries, Object Eraser, and AI Select have become genuinely useful parts of your routine. Your detailed feedback about battery life, charging speed, camera zoom, device balance, and the practicality of certain creative AI tools provides valuable insight into how the Fold experience can continue evolving. Thank you for sharing such a thoughtful review with Samsung Galaxy.
-Ty
Samsung Support
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Thank you for sharing your thoughtful perspective on your Galaxy Z Fold7. The Galaxy Z Fold7 stands out with its expansive eight-inch display, powerful multitasking performance, and advanced 200MP camera. We are glad Galaxy AI tools like transcription, text summaries, Object Eraser, and AI Select have become genuinely useful parts of your routine. Your detailed feedback about battery life, charging speed, camera zoom, device balance, and the practicality of certain creative AI tools provides valuable insight into how the Fold experience can continue evolving. Thank you for sharing such a thoughtful review with Samsung Galaxy.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Z fold 7 review 2026
on July 18, 2026
Posted by: Leftyshyne
[This review was collected as part of a promotion.] The zfold7 has a lot of useful features like browsing assistant using Ai to help the user with writing assistant deep thinking and many more tasks that other devices don't make avaliable to the user it also has a high storage compacity and a foldable screen for a gamers feel to the phone wen it's open I feel as if this phone was one of the best devices I've used and I would recommend it to anybody in search of a phone that is into Ai or gaming
Value
4
Response from Samsung USBy R&R, July 21, 2026
Hi there Leftyshyne,
Thank you for sharing your experience with the Galaxy Z Fold7. This device combines useful Galaxy AI tools, ample storage, and a spacious foldable display, making it ideal for gaming and multitasking. It's impressive to see how features like Browsing Assist and Writing Assist enhance the phone's functionality, making it more enjoyable for everyday use. Your recommendation highlights how well the Fold7 suits users who appreciate both AI capabilities and mobile gaming. Thank you for sharing your insights about Samsung!
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with the Galaxy Z Fold7. This device combines useful Galaxy AI tools, ample storage, and a spacious foldable display, making it ideal for gaming and multitasking. It's impressive to see how features like Browsing Assist and Writing Assist enhance the phone's functionality, making it more enjoyable for everyday use. Your recommendation highlights how well the Fold7 suits users who appreciate both AI capabilities and mobile gaming. Thank you for sharing your insights about Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US