Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(4,705 Reviews)
Rating breakdown 4,705 reviews
5 Stars
3,941
4 Stars
530
3 Stars
122
2 Stars
29
1 Star
83
88%of customers recommend this product.
(
628 out of
716)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Customer Rating
5
I LOVE my Fold7
on August 23, 2025
Posted by: Ripleey
[This review was collected as part of a promotion.] It is the best to open my phone to a huge screen. I also like the size of the keyboard when it is open. The screen is so clear and bright. I got the blue color and I LOVE it. The upgraded camera is much better and I look forward to seeing more improvement in the next one!!
Value
5
Written by a customer while visiting Samsung US
Posted by: Jay hhh
Verified Purchase:Yes
I love it. Hhh
Written by a customer while visiting Samsung US
Posted by: Elmakki
Verified Purchase:Yes
This is a pc and tablet and a phone all together in 1 place
I love it
I love it
Response from Samsung USBy R&R, December 18, 2025
Hey there Elmakki,
Thank you for sharing your thoughts on the Galaxy Z Fold7. Its refined software and ultra-slim design aim to establish a new benchmark in foldable technology. We're glad to hear that the combination of hardware and software provides an exceptional experience for you. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your thoughts on the Galaxy Z Fold7. Its refined software and ultra-slim design aim to establish a new benchmark in foldable technology. We're glad to hear that the combination of hardware and software provides an exceptional experience for you. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone small issue
on January 22, 2026
Posted by: Mike
from Auburn, NH
Expertise:Expert
Love this phone. Been a Samsung phone customer for twenty years. Only issue I have had is the hinge snaps or creaks (sometimes softly sometimes loudly) when closed at about the 30% closed position. Kind of annoying. I have been able to get it to stop by applying pressure to the hinge face roughly an inch and a half from the bottom of the hinge when I close it. I did an internet review, and it appears this is happening to others as well. Just adding this review in the hopes someone at Samsung reads it and take a look at the issue.
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R, February 3, 2026
Hi Mike,
Thank you for sharing your long-term experience with the Galaxy Z Fold7 and for your loyalty to Samsung. We aimed to strengthen the hinge a bit more with the Z Fold7 and added a more magnetic latch to keep your device securely closed. Since the hinge is vital to the device's function, we designed it to stay secure and offer extra protection while keeping the device slim and functional. Remember, the Galaxy Z Fold is built to last over five years of folding. Your feedback on hinge behavior during closing provides valuable insight into how users perceive its performance throughout the fold cycle. We appreciate your continued support as a Samsung customer.
-Ty
Samsung Support
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Thank you for sharing your long-term experience with the Galaxy Z Fold7 and for your loyalty to Samsung. We aimed to strengthen the hinge a bit more with the Z Fold7 and added a more magnetic latch to keep your device securely closed. Since the hinge is vital to the device's function, we designed it to stay secure and offer extra protection while keeping the device slim and functional. Remember, the Galaxy Z Fold is built to last over five years of folding. Your feedback on hinge behavior during closing provides valuable insight into how users perceive its performance throughout the fold cycle. We appreciate your continued support as a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Chris
from Va
Expertise:Expert
Verified Purchase:Yes
There's been sometimes overheating issues when charging the phone
.
.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Rgan
from New York
Expertise:Expert
Verified Purchase:Yes
Wish there's a button, that would open and close the fold. But, better than zfold6 in terms of thickness.
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
2
Response from Samsung USBy R&R, December 2, 2025
Hi Rgan,
We love receiving ideas from Fold fans, as you know firsthand, and we can learn from new perspectives. The Galaxy Z Fold7 emphasizes a slimmer, stronger design with a smooth open and close feel, and your suggestion for a dedicated control is a creative idea we will share with our product teams. Thank you for helping shape future innovation. We appreciate you being part of the Samsung ecosystem.
-Ty
Samsung Support
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We love receiving ideas from Fold fans, as you know firsthand, and we can learn from new perspectives. The Galaxy Z Fold7 emphasizes a slimmer, stronger design with a smooth open and close feel, and your suggestion for a dedicated control is a creative idea we will share with our product teams. Thank you for helping shape future innovation. We appreciate you being part of the Samsung ecosystem.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Glad that I upgraded. Fold phones only gets better
on September 1, 2025
Posted by: James
from Atlanta
Expertise:Intermediate
Verified Purchase:Yes
Phone is solid. Tight and Thin. Display is wonderful
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It really has some awesome features
on August 25, 2025
Posted by: FatMac52
from Richmond, Va
Expertise:Intermediate
The phone is a must buy. It's excellent for today.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US