Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(6,590 Reviews)
Rating breakdown 6,590 reviews
5 Stars
5,452
4 Stars
822
3 Stars
173
2 Stars
47
1 Star
96
87%of customers recommend this product.
(
651 out of
748)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Posted by: Annoyed
from Texas
Verified Purchase:Yes
I really dont care for this phone. I forget to open it and when i do it doenst keep the same video on mew screen. I miss the pen and regrest getting this phone
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, December 30, 2025
Hello there,
Thank you for sharing your experience with the Galaxy Z Fold7. Foldable devices offer a unique way of interacting with multiple screens, allowing users to switch between compact and expansive displays throughout the day. The flexibility this provides for multitasking, media, and productivity becomes a natural part of daily routines. Thank you for being a Samsung customer and sharing your perspective.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Foldable devices offer a unique way of interacting with multiple screens, allowing users to switch between compact and expansive displays throughout the day. The flexibility this provides for multitasking, media, and productivity becomes a natural part of daily routines. Thank you for being a Samsung customer and sharing your perspective.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
not impressed
on July 25, 2025
Posted by: dafx
honestly im not impressed. they used to be so innovative and now it feels like they are just catching up and playing it safe.
Features
1
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R Team, July 28, 2025
Thanks for sharing your honest feedback on the Galaxy Z Fold7! We always appreciate getting insights from our customers. We see that your experience hasn't gone as planned so far. The Z Fold7 comes with a bevy of new features and improvements that we're sure you'll love. The Z Fold7 comes with a range of new features and improvements that we're confident you'll love. For the first time on a Galaxy Z Fold device, the Z Fold7 boasts a powerful 200MP camera, allowing you to take stunning, high-resolution photos. Our next-generation ProVisual Engine enhances color and detail for improved clarity. You can also edit your pictures using AI Photo Assist on the big screen for a truly immersive experience. Plus, it features the biggest screen and the most advanced next-gen Snapdragon® mobile processor available on a Galaxy Z Fold. Once again, appreciate your feedback. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: W W 2
from Atlanta
Expertise:Expert
Verified Purchase:Yes
Defective phone with no effort to resolve quickly.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 9, 2025
Thank you for your feedback regarding the Galaxy Z Fold7. We would like to understand the specifics of your experience so we can assist you better. Please note that Samsung products are covered against manufacturing defects in materials and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase or within 60 days of purchase at samsungcareplus.com. Please reach out to us at Samsung Support so we can help enhance your experience. If you have any other questions or concerns, feel free to contact us as well! Best regards, Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Lack of S-Pen Capability!
on July 27, 2025
Posted by: AJ B
from California
Expertise:Intermediate
S-Pen is in no way support in the Z Fold . Not even my old pens for my other Z Folds will work I purchased my other Z Folds so I could take notes at meetings when electronic recordings were not allowed. So now there is no longer a need to but a Z Fold ever again!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy R&R Team, July 28, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold7, AJ. We really appreciate your feedback regarding the lack of S Pen support. We understand how important the S Pen feature has been for users like you who value taking notes in meetings. While the Z Fold7 offers many innovative features and a stunning display, we recognize that not having S Pen compatibility may be disappointing for some. Your insights are invaluable as we continue to evolve our products. If you have any other concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Miramar, FL
Expertise:Expert
Verified Purchase:Yes
Not really an upgrade, horrible sound quality.....
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
4
Value
1
Response from Samsung USBy R&R, November 10, 2025
Hello there ReyPaez,
Thank you for reviewing the Galaxy Z Fold7. Known for its high-quality display, smooth unfolding, and immersive dual screens, many users appreciate how it transitions from a phone to a tablet-like workspace. Your feedback on sound quality is important — input from Z Fold owners helps improve the technology over time. Galaxy devices with One UI include Dolby Atmos, offering cinema-quality surround sound. You can adjust Dolby Atmos and other audio features, such as the equalizer, UHQ upscaler, and Adapt Sound, directly on the device. Whether you're watching a zombie movie or listening to slow jams, Dolby Atmos enhances clarity and sound separation for a better experience. To access Quick Settings, swipe down from the top with two fingers. Tap Dolby Atmos to toggle it on or off; you can also add it to your Quick Settings for quick access. For more advanced options, press and hold the icon to choose your preferred setting. Learn more through the online resource linked below. Thank you for choosing Samsung.
Use Dolby Atmos and other audio features on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10002953/
-Ty
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Thank you for reviewing the Galaxy Z Fold7. Known for its high-quality display, smooth unfolding, and immersive dual screens, many users appreciate how it transitions from a phone to a tablet-like workspace. Your feedback on sound quality is important — input from Z Fold owners helps improve the technology over time. Galaxy devices with One UI include Dolby Atmos, offering cinema-quality surround sound. You can adjust Dolby Atmos and other audio features, such as the equalizer, UHQ upscaler, and Adapt Sound, directly on the device. Whether you're watching a zombie movie or listening to slow jams, Dolby Atmos enhances clarity and sound separation for a better experience. To access Quick Settings, swipe down from the top with two fingers. Tap Dolby Atmos to toggle it on or off; you can also add it to your Quick Settings for quick access. For more advanced options, press and hold the icon to choose your preferred setting. Learn more through the online resource linked below. Thank you for choosing Samsung.
Use Dolby Atmos and other audio features on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10002953/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Z Fold 7 Perfection
on August 2, 2025
Posted by: RyanValois
[This review was collected as part of a promotion.] This new foldable phone is pristine and lives up to what I expected from a foldable phone! I have had foldables in the past and wasn't impressed, due to lack of use of the front display. The fold 7 has an amazing front display that is fully functional and feels like a normal phone, then you unfold it to the thinnest tablet you've ever felt or held its amazing! The Galaxy AI features work very well and I can't stop playing with the new AI camera features. You finally receive a premium camera with 200 megapixels on this beast of a device !
This device is perfect for play, work, school and education. I will be super excited to see where the fold series goes in tbe future after getting my hands on what feels to be the perfect phone. The crease is not noticeable when the display is on and you can't even feel it.
5 stars samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone im ever have very relaiable cellphone
on August 7, 2025
Posted by: Luanmed
[This review was collected as part of a promotion.] I love samsung z fold best cellphone im ever have very relaiable
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Broken screen
on August 10, 2025
Posted by: Chuck
from Chicago
Expertise:Intermediate
Screen broke after 5 days of normal use not dropped or abused. Phone was returned
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US