Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(6,590 Reviews)
Rating breakdown 6,590 reviews
5 Stars
5,452
4 Stars
822
3 Stars
173
2 Stars
47
1 Star
96
87%of customers recommend this product.
(
651 out of
748)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Posted by: Shmiles
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
I love it. I have had all the phones since the Fold 4 came out, and I will continue to do so
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Navid
Expertise:Expert
Verified Purchase:Yes
Tottaly disappointed, it time to switch to a different brand. Horrible service, horrible phone . It's my last after 6 years of samsung
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold7, Navid. We’re genuinely disappointed to see that your experience hasn’t met your expectations. This is not the kind of experience we want for our customers, and we're here to help turn things around. Samsung offers a 12-month limited warranty for manufacturer defects, and you also have the option to add Samsung Care+ for extended protection and support on eligible devices. We truly value your feedback, and to assist you best, we would love to gather some additional information. Please reach out to us at Samsung Support, and let’s work together to improve your experience. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Gcarter947
from Washington, DC
Expertise:Expert
Verified Purchase:Yes
Samsung has done it again!!! bravo on all of the new features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Everett
from Eau Claire, Wi
Expertise:Intermediate
Verified Purchase:Yes
I've been using the Galaxy Z Fold 7 for a few weeks now, and honestly, I’m loving it. The big inner screen is such a game-changer—whether I’m watching videos, multitasking, or just browsing, it feels like carrying around a mini tablet in my pocket. The outer display is also super practical for quick use, so I don’t always have to unfold it.
Performance-wise, it’s fast and smooth, no lag at all, and the battery has been holding up better than I expected for such a powerful phone with two screens. The build feels really solid too—I was a little worried about durability, but the hinge feels strong and the screen protector does its job well.
It’s definitely not a small phone, but I like that—it feels premium and futuristic. I’ve had a lot of people ask about it, and it always gets that “wow” reaction when I unfold it. Overall, it’s easily my favorite phone I’ve owned so far, and I’d highly recommend it to anyone who wants something unique but still super practical.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Update messed up my apps
on September 29, 2025
Posted by: Cdfair
The new update messed up my entire phone. Alot.of apps won't even open now, even when I uninstall them and reinstall them. Very upset. Simple apps like Pandora, outlook, winn dixie(grocery), couple of my credit card apps won't open now. And app i use to communicate with my daughter in Sputh Korea
Response from Samsung USBy R&R, September 30, 2025
Hey there Cdfair, Thank you for reaching out and sharing your experience with your Galaxy Z Fold7. To assist you better, we may need more details about your device, especially regarding why certain apps aren't opening after the recent update. We want to ensure the apps are compatible with the current Android version, and it could also be a concern with the app versions. Please contact our Samsung Support Team for additional assistance with troubleshooting. We're eager to help you resolve this behavior. We appreciate your feedback and thank you for choosing Samsung. App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Posted by: Calvin
from Killeen Texas
Expertise:Expert
Verified Purchase:Yes
Great phone love it. Recommend it to any zfold 6 or below customers
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fold 7 its a master piece of technology
on November 10, 2025
Posted by: Tonymsp
[This review was collected as part of a promotion.] The Galaxy Z Fold 7 has completely changed the way I use my phone. I use it for everything—streaming, gaming, work, and even editing photos—and it handles it all effortlessly. The multitasking with Galaxy AI is impressive; it predicts what I need and makes switching between apps super smooth. The screen is bright and sharp, perfect for movies and productivity. Battery life has also improved, lasting me through a full day of heavy use. Overall, it’s not just a phone, it’s a complete mobile workstation that fits in my pocket.
Value
5
Written by a customer while visiting Samsung US
Posted by: Harry
from DC
Expertise:Expert
Verified Purchase:Yes
The hinge is visible even though i keep my phone open all day long.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, December 12, 2025
Howdy Harry,
Thank you for your feedback on the Galaxy Z Fold7. The hinge was crafted for long-lasting durability and smooth operation over thousands of folds. Your insights assist us in refining the design to make each Fold more stylish while upholding its durability and innovative features. We appreciate you sharing your experience and being part of the Samsung community.
-Ty
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Thank you for your feedback on the Galaxy Z Fold7. The hinge was crafted for long-lasting durability and smooth operation over thousands of folds. Your insights assist us in refining the design to make each Fold more stylish while upholding its durability and innovative features. We appreciate you sharing your experience and being part of the Samsung community.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US