Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7 out of 5
4.7
(5,733 Reviews)
Open Ratings Snapshot
Rating breakdown 5,733 reviews
5 Stars
4,758
4 Stars
697
3 Stars
148
2 Stars
39
1 Star
91
87%of customers recommend this product. 
(
638 out of 731
)
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Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Customer Rating
2 out of 5
2
Update messed up my apps
on September 29, 2025
Posted by: Cdfair
The new update messed up my entire phone. Alot.of apps won't even open now, even when I uninstall them and reinstall them. Very upset. Simple apps like Pandora, outlook, winn dixie(grocery), couple of my credit card apps won't open now. And app i use to communicate with my daughter in Sputh Korea
Response from Samsung USBy R&R, September 30, 2025
Hey there Cdfair, Thank you for reaching out and sharing your experience with your Galaxy Z Fold7. To assist you better, we may need more details about your device, especially regarding why certain apps aren't opening after the recent update. We want to ensure the apps are compatible with the current Android version, and it could also be a concern with the app versions. Please contact our Samsung Support Team for additional assistance with troubleshooting. We're eager to help you resolve this behavior. We appreciate your feedback and thank you for choosing Samsung. App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Zfold 7
on October 15, 2025
Posted by: Calvin
from Killeen Texas
Expertise:Expert
Verified Purchase:Yes
Great phone love it. Recommend it to any zfold 6 or below customers
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fold 7 its a master piece of technology
on November 10, 2025
Posted by: Tonymsp
[This review was collected as part of a promotion.] The Galaxy Z Fold 7 has completely changed the way I use my phone. I use it for everything—streaming, gaming, work, and even editing photos—and it handles it all effortlessly. The multitasking with Galaxy AI is impressive; it predicts what I need and makes switching between apps super smooth. The screen is bright and sharp, perfect for movies and productivity. Battery life has also improved, lasting me through a full day of heavy use. Overall, it’s not just a phone, it’s a complete mobile workstation that fits in my pocket.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Hinge is the issue
on December 9, 2025
Posted by: Harry
from DC
Expertise:Expert
Verified Purchase:Yes
The hinge is visible even though i keep my phone open all day long.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R, December 12, 2025
Howdy Harry,
Thank you for your feedback on the Galaxy Z Fold7. The hinge was crafted for long-lasting durability and smooth operation over thousands of folds. Your insights assist us in refining the design to make each Fold more stylish while upholding its durability and innovative features. We appreciate you sharing your experience and being part of the Samsung community.

-Ty

Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
upgraded from note 22 ultra
on February 12, 2026
Posted by: bert
from CT
Expertise:Intermediate
Verified Purchase:Yes
Happy w the phone about the same size as my note 22, good quality I did get a case to protect it, not cheap but I travel i need a large screen on the go, useful for work and leisure
also does connect well w my frame tv at home
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R, February 17, 2026
Hey there bert,
Thank you for sharing your experience with the Galaxy Z Fold7. Transitioning from the Note series to a foldable device combines productivity, creativity, and portability effectively. The Z Fold7 provides a large immersive display that supports multitasking, document review, and entertainment on the go. It's great to hear how well the Z Fold7 fits into your daily routine. Thank you for being part of the Samsung community.
-Ty

Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
yes amazing
on July 28, 2025
Posted by: rayysa
[This review was collected as part of a promotion.] Galaxy AI finally coming to life! I would recommend the new lineup to everyone!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing new look
on September 13, 2025
Posted by: SSSandhu
from Clovis CA
Expertise:Expert
Verified Purchase:Yes
Very nice new look, sleek, light weight, bigger front screen
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Exelente phone
on September 22, 2025
Posted by: Love2ba
[This review was collected as part of a promotion.] To watch my favorite programs, it is excellent, very fast and has very good video quality.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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