Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(5,733 Reviews)
Rating breakdown 5,733 reviews
5 Stars
4,758
4 Stars
697
3 Stars
148
2 Stars
39
1 Star
91
87%of customers recommend this product.
(
638 out of
731)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Customer Rating
1
Samsung let me down (Z Fold 7)
on February 4, 2026
Posted by: Kim D
Expertise:Expert
Unreliable. Inner screen developed cracks under the screen and not the screen itself at the hinge. Phone was sent back with the red arrow sticker to show me the "damage" that prevents Samsung from repairing it under the "screen warranty". Interface is completely black now. Front screen that doesn't have the hinge still works like a dream despite all that "damage" that caused the inner screen issues. Battery is very reliable since it now only powers the small outer screen. Husband just ordered our first Google phone after years of Samsung products. Save yourself thousands and a headache.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, February 5, 2026
Hello Kim D,
Thank you for providing this detailed feedback. The Galaxy Fold7 is designed for a premium foldable experience with advanced display technology, supporting up to 500,000 folds, about 5 years of use. It also offers strong performance and reliable battery life. It's great to see the outer display continues to function smoothly and dependably. While the warranty covers many aspects of your device, Samsung Care+ offers additional benefits for repairs. Samsung guarantees its products against manufacturing defects in materials and craftsmanship with a 12-month warranty, as specified for each product. This coverage gives customers peace of mind, ensuring their investment is protected and they receive the expected reliability and performance from Samsung. For more assistance with plan options, please reach out to our Samsung Support Team. Your feedback is valuable as we improve our foldable technology. We appreciate your loyalty and your input helps us shape future products. Thank you for being a valued Samsung customer.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thank you for providing this detailed feedback. The Galaxy Fold7 is designed for a premium foldable experience with advanced display technology, supporting up to 500,000 folds, about 5 years of use. It also offers strong performance and reliable battery life. It's great to see the outer display continues to function smoothly and dependably. While the warranty covers many aspects of your device, Samsung Care+ offers additional benefits for repairs. Samsung guarantees its products against manufacturing defects in materials and craftsmanship with a 12-month warranty, as specified for each product. This coverage gives customers peace of mind, ensuring their investment is protected and they receive the expected reliability and performance from Samsung. For more assistance with plan options, please reach out to our Samsung Support Team. Your feedback is valuable as we improve our foldable technology. We appreciate your loyalty and your input helps us shape future products. Thank you for being a valued Samsung customer.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Without the S Pen it is a crippled phone.
on August 22, 2025
Posted by: Bassam Ashak
Samsung abandoned us S Pen user for one millimeter extra thickness.
Response from Samsung USBy R&R Team, August 22, 2025
Thank you for your feedback on the Galaxy Z Fold7, Bassam. We understand your feelings regarding the S Pen, and while it remains a valuable part of our Galaxy lineup, our priority with this latest iteration was to deliver the lightest and thinnest experience yet. We wanted to maximize portability, which is crucial for today's users. The Galaxy Z Fold7 features several remarkable innovations that set it apart from both the Galaxy Z Fold6 and other foldable smartphones on the market. The cover screen now measures 6.5" from corner to corner, and the main screen opens up to an impressive 8" with a wider aspect ratio, providing a more seamless multitasking experience. If you have any further concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Dumski3
Expertise:Intermediate
Verified Purchase:Yes
Cannot watch movie Ntflix, prime all mobies while your talking to messenger
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone out there!
on November 15, 2025
Posted by: Justace85
[This review was collected as part of a promotion.] Galaxy AI is amazing. So is this phone! Love it!
I have had the 4th, 5th, 6th, and now 7th! Would highly recommend!
Value
5
Written by a customer while visiting Samsung US
Posted by: Crystal
Verified Purchase:Yes
I love my new galaxy fold 7..I just love the size of the front screen,it makes it easier to use it..I also love how slim and lightweight it is. I had the fold 4 for 4years it was really heavy
Response from Samsung USBy R&R, February 6, 2026
Hey there Crystal,
Thank you for sharing this perspective. The Galaxy Z Fold7 continues to evolve with a slimmer profile and improved front display, making it more comfortable and accessible for everyday use. It is great to hear how these refinements enhanced your experience after years with earlier models. Thanks for being a Samsung customer.
-Ty
Samsung Support
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Thank you for sharing this perspective. The Galaxy Z Fold7 continues to evolve with a slimmer profile and improved front display, making it more comfortable and accessible for everyday use. It is great to hear how these refinements enhanced your experience after years with earlier models. Thanks for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Best foldable yet
on August 18, 2025
Posted by: Nemosiz
[This review was collected as part of a promotion.] The fold 7 is definitely the best foldable out there but the s pen needs to come back since it has a good use case on a large screen. The phone is finally thin and the front screen csn finally stand on its own. Waiting for the front screen to be a bit more broader like the ultra
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Screen is absolutely bonkers
on August 18, 2025
Posted by: Samsunglord1996
[This review was collected as part of a promotion.] For the first time, I think foldable phones have become mainstream. Samsung was able to pack a standard aspect ratio and large cover display with an 8 inch inner display. It's the perfect mix for me, personally. I'm able to do 90% of the daily talking, texting and browsing on my phones cover display. Then for any longer-form typing, media consumption, etc I open the inner display and literally have a tablet at my fingertips. The Galaxy AI features are also pretty impressive however, I'm still teaching myself a good amount of those features.
Value
5
Written by a customer while visiting Samsung US
Posted by: Maurice
from Saint Louis
Verified Purchase:Yes
Runs fast and efficient. Battery life is great. Screen is crystal clear
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US