Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(4,634 Reviews)
Rating breakdown 4,634 reviews
5 Stars
3,877
4 Stars
525
3 Stars
120
2 Stars
29
1 Star
83
88%of customers recommend this product.
(
626 out of
714)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Posted by: Anonymous
from Florida
Expertise:Expert
Verified Purchase:Yes
This phone is on its own level. Great all around phone. Then the aspect of getting an 8 inch phone/tablet just puts it on its own level. Amazing tech Samsung put in.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, February 1, 2026
Hey Bruno Gonzalez,
Thank you for sharing your thoughts on the Galaxy Z Fold7. We're glad you're enjoying your device. The spacious inner display and tablet-like experience define the Z Fold series, offering more options to work, stream, and multitask. It’s great to hear that the innovation and engineering of the Z Fold7 impress you. We appreciate your choice of Samsung.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. We're glad you're enjoying your device. The spacious inner display and tablet-like experience define the Z Fold series, offering more options to work, stream, and multitask. It’s great to hear that the innovation and engineering of the Z Fold7 impress you. We appreciate your choice of Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on January 7, 2026
Posted by: Amiri
I’m honestly pretty disappointed with the Samsung Z7 Fold. Initially, it seemed like a really promising device, but the foldable screen just didn’t hold up at all. After about a month, it cracked for no reason—no bumps, no drops, just normal use. For a phone at this price point, I expected a lot more durability. Instead, it ended up feeling like a pretty expensive piece of “garbage.” A screen that fails this quickly without any obvious cause just isn’t worth it
Response from Samsung USBy R&R, January 8, 2026
Greetings Amiri,
Thank you for sharing your insights on the Galaxy Z Fold7. The Z Fold series highlights Samsung’s commitment to innovative mobile design, featuring immersive foldable displays and multitasking capabilities. The Galaxy Z Fold 7 boasts a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. Its internal display is built with shock-resistance inspired by bulletproof glass, including a 50% thicker Ultra-Thin Glass layer and a high-elasticity adhesive, all tested for longevity. The Armor Flex Hinge is 27% slimmer and 43% lighter, yet durable enough for the rated number of folds. Long-term screen performance underscores the importance of durability for users who rely on foldables in daily life. Samsung products come with a 12-month warranty against manufacturing defects, with optional extended coverage through Samsung Care+ for added protection and support. For warranty details and screen repair options, please contact our Samsung Support Team. We are here to assist you. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
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Thank you for sharing your insights on the Galaxy Z Fold7. The Z Fold series highlights Samsung’s commitment to innovative mobile design, featuring immersive foldable displays and multitasking capabilities. The Galaxy Z Fold 7 boasts a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. Its internal display is built with shock-resistance inspired by bulletproof glass, including a 50% thicker Ultra-Thin Glass layer and a high-elasticity adhesive, all tested for longevity. The Armor Flex Hinge is 27% slimmer and 43% lighter, yet durable enough for the rated number of folds. Long-term screen performance underscores the importance of durability for users who rely on foldables in daily life. Samsung products come with a 12-month warranty against manufacturing defects, with optional extended coverage through Samsung Care+ for added protection and support. For warranty details and screen repair options, please contact our Samsung Support Team. We are here to assist you. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
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Written by a customer while visiting Samsung US
Posted by: NHVU
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
The screen's turns black and lines appear across the phone. It is unacceptable. Buyer beware.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, August 29, 2025
Thank you for sharing your experience with the Galaxy Z Fold7. We take durability very seriously when it comes to our products, and your feedback is valuable to us. The Galaxy Z Fold7 features significant enhancements, including the Cover Screen made with Corning® Gorilla® Glass Ceramic 2, which offers improved durability while maintaining exceptional clarity. This is the first Z Fold model to include this innovative glass. Additionally, the back glass is constructed with Corning® Gorilla® Glass Victus® 2, further boosting the device's durability. We want to collaborate with you to address your concerns. Please reach out to us at Samsung Support so we can assist you further. We also want to remind you that Samsung provides a 12-month limited warranty for manufacturer defects, and you can add Samsung Care+ for extended coverage and support on eligible devices. Your satisfaction is important to us, and we are here to help! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Jayw
from New york ny
Expertise:Intermediate
Verified Purchase:Yes
Horrible experience. My phone isn'tworking and they want me to mail it in and be withouta phone for up to 2 weeks!!!!!! Ridiculous!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for choosing to share your experience with the Galaxy Z Fold7, Jay. We understand how important your phone is for staying connected, and being without it can be challenging. Your convenience matters to us, and we want to help you get back up and running as quickly as possible. Please reach out to Samsung Support so we can look into your situation and provide tailored assistance. We're here for you and want to ensure you have the best experience with your device! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Poor phone
on January 28, 2026
Posted by: Barbie
Horrible phone. Transported only 13 phone numbers contacts without names from previous Z Fold4 out of over 500. The Z7 will not copy messages with finger pressure. Many other difficult issues.
Response from Samsung USBy R&R, January 28, 2026
Greetings Barbie,
Thank you for sharing your experience with the Galaxy Z Fold7. Data transfer during device upgrades is essential, and your feedback highlights its significance for overall satisfaction. With Samsung Smart Switch, transferring data is now easier than ever. As long as your previous device's data is backed up, it should transfer smoothly to your new device. Please see our online guide on data transfer using Samsung Smart Switch. You can also contact Samsung Support for assistance with backing up and restoring data. To copy and paste on your Galaxy Z Fold7, long-press the text to select it, adjust the selection with the blue handles, then tap "Copy." In the destination, long-press an empty space and tap "Paste," or use the clipboard icon on your keyboard for quick access. You can also copy images by long-pressing and choosing "Copy image," then pasting as with text. Your feedback helps us understand how setup and interaction shape customer expectations. Samsung is committed to improving foldable technology and values your insights.
Samsung Smart Switch
https://www.samsung.com/us/support/owners/app/smart-switch/
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Data transfer during device upgrades is essential, and your feedback highlights its significance for overall satisfaction. With Samsung Smart Switch, transferring data is now easier than ever. As long as your previous device's data is backed up, it should transfer smoothly to your new device. Please see our online guide on data transfer using Samsung Smart Switch. You can also contact Samsung Support for assistance with backing up and restoring data. To copy and paste on your Galaxy Z Fold7, long-press the text to select it, adjust the selection with the blue handles, then tap "Copy." In the destination, long-press an empty space and tap "Paste," or use the clipboard icon on your keyboard for quick access. You can also copy images by long-pressing and choosing "Copy image," then pasting as with text. Your feedback helps us understand how setup and interaction shape customer expectations. Samsung is committed to improving foldable technology and values your insights.
Samsung Smart Switch
https://www.samsung.com/us/support/owners/app/smart-switch/
-Ty
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Written by a customer while visiting Samsung US
Posted by: T Domann
from Kansas
Expertise:Intermediate
Verified Purchase:Yes
I love the 1 TB of storage and 16 GB RAM. It still is a fully functioning phone and then unfolding it it's a nice size tablet. Not too big, not too small. The screen is awesome. It takes great pictures and videos. With all the storage it has, I can take high quality videos without worrying about running out of storage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, March 2, 2026
Hi T Domann,
Thank you for sharing your experience. The combination of 1TB of storage and 16GB of RAM truly unlocks the potential of the Galaxy Z Fold7. Having the freedom to capture high-quality photos and videos without worrying about storage space makes a significant difference. The ability to switch from a fully functional phone to a perfectly sized tablet is what defines the Fold experience. It's great to hear that the display, performance, and versatility are meeting your expectations. Thank you for being a Samsung customer.
-Ty
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Thank you for sharing your experience. The combination of 1TB of storage and 16GB of RAM truly unlocks the potential of the Galaxy Z Fold7. Having the freedom to capture high-quality photos and videos without worrying about storage space makes a significant difference. The ability to switch from a fully functional phone to a perfectly sized tablet is what defines the Fold experience. It's great to hear that the display, performance, and versatility are meeting your expectations. Thank you for being a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent improvement with some sacrifices
on July 26, 2025
Posted by: Cujo71
[This review was collected as part of a promotion.] I totally understand sacrificing the the spen to improve the thinnest but theres no justification to still have a 4400 battery. It may be nice to constantly say the improved hardware will make the battery more efficient but at the end of the day consumers only see vivo x fold having a 6000mah or Oppo 5600mah.
The fold 7 is a beautiful phone and should have the best battery for your consumers.
Do I miss the s pen yes but I would sacrifice it any day for a 6000mah battery and improve your wireless charging (way to slow compared to other brands)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bring back Spen
on July 25, 2025
Posted by: DissapointedUser
from Durham, NC
The only reason I bought fold 6 was because of Spen support. The real estate made perfect sense and meant perfect replacement for a tab and that remarkable note taking thing. I was eagerly waiting for the Fold 7. But was very much disappointed. Please bring it back
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US