Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Average customer rating
4.7
(5,733 Reviews)
Rating breakdown 5,733 reviews
5 Stars
4,758
4 Stars
697
3 Stars
148
2 Stars
39
1 Star
91
87%of customers recommend this product.
(
638 out of
731)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Silver Shadow (Verizon)
Posted by: Anonymous
from Fort Worth Texas
Expertise:Intermediate
Verified Purchase:Yes
Start by I love this phone. Not really much bad to say. Camera only 30x zoom and it stretches apps to fit. Fast, reliable, and stylish.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 10, 2025
Thanks for sharing your thoughts on the Galaxy Z Fold7, Robert! We’re glad to see you love the phone. It’s great that you appreciate its fast, reliable, and stylish design. We also love the picture you posted of the moon! It really showcases the amazing capabilities of the camera. The Galaxy Z Fold7 features a fantastic rear camera system, including a 200MP Wide AF OIS lens, a 12MP Ultra Wide AF lens, and a 10MP Telephoto AF OIS lens. With 3x Optical Zoom and 30x Space Zoom, you can capture incredible detail. Finally, the 8K video recording at 30fps lets you create stunning videos as well! We truly appreciate your feedback. If you have any concerns or need assistance with anything, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Failed in the first month
on September 10, 2025
Posted by: CBERG
from Centennial Co
Expertise:Intermediate
The inside screen, stop working and the 5G worked intermittently. It's my wife's phone. She has cancer.The repair scenario is a nightmare.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for your feedback about the Galaxy Buds3 Pro, Mely! We take pride in offering the best buds in the market and want to help turn your experience around. The Galaxy Buds3 are designed as open-type buds, which means they don't have ear tips like canal-style earbuds. To use them, simply place them in your ears; you'll see directional marks at the bottom: an L for the left bud and an R for the right. Insert the R bud into your right ear, R facing you, and the L bud into your left ear, L facing you. Angle the buds slightly so that the microphone points towards your mouth, not straight down. You can adjust their fit by rotating them forward or backward until they feel comfortable. To enhance your audio experience, we recommend trying out the Equalizer on the Wearable app. This way, you can personalize your buds' settings to sound the way you prefer them. If you have any questions or need assistance, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Tiffany
from New Jersey
Verified Purchase:Yes
I just got my phone about a month ago and it keeps hard shutting off, often while I am using it. Hope I can get a replacement.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R, February 26, 2026
Hey Tiffany,
Thank you for reaching out to us about your Galaxy Z Fold7. We understand that it can be frustrating when your device is not performing as expected. Samsung products are covered against manufacturing defects in materials and workmanship by a limited 12-month warranty, specific to each product.
You also have the option to add extra coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. For eligible devices, we partner with uBreakiFix as an authorized repair service. You can take your device to any of the 600 locations across the U.S. for repairs.
For more details, please contact our Samsung Support Team. We are here to help. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out to us about your Galaxy Z Fold7. We understand that it can be frustrating when your device is not performing as expected. Samsung products are covered against manufacturing defects in materials and workmanship by a limited 12-month warranty, specific to each product.
You also have the option to add extra coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. For eligible devices, we partner with uBreakiFix as an authorized repair service. You can take your device to any of the 600 locations across the U.S. for repairs.
For more details, please contact our Samsung Support Team. We are here to help. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Silly complaints but honest input
on November 28, 2025
Posted by: AAR1024
[This review was collected as part of a promotion.] I really love the zfold line of samsung, the only part that I wish I could change is how small the outside screen is. When out in public (say in line at the store) it's not always convenient to unfold and at the same time, it is difficult to respond to a text from the smaller screen. I understand that is a silly thing to complain about all things considered on how great the phone is and the inside main screen is massive, but it's honest. The only other thing is I wish all apps would flow between screens better without having to reload them but that's more to the app developers I would think but maybe not, there could be a developer within the Samsung fold line that figures out how to allow them to flow better, who know.... Again just honest wants Samsung to improve about the zfold line of phones, if possible.
Value
4
Response from Samsung USBy R&R, December 4, 2025
Hello AAR1024,
Thank you for reaching out and sharing your thoughts on your Galaxy Z Fold7. We appreciate hearing that performance and security stand out for you. With One UI and the Galaxy app suite, the A36 5G offers quick launches and privacy controls in a clean layout, making everything feel simple and secure. We appreciate your review and thank you for choosing Samsung.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your thoughts on your Galaxy Z Fold7. We appreciate hearing that performance and security stand out for you. With One UI and the Galaxy app suite, the A36 5G offers quick launches and privacy controls in a clean layout, making everything feel simple and secure. We appreciate your review and thank you for choosing Samsung.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Salliej03
from Orlando, FL
Expertise:Intermediate
Verified Purchase:Yes
I really wanted to love the Galaxy Z Fold7 1TB, but after daily use it’s been a letdown. For a flagship at this price, the performance just isn’t consistent: noticeable lag pops up during basic multitasking, app switching, and even typing, which completely breaks the “power user” promise of a foldable. The keyboard experience is especially frustrating, missed inputs, and delayed responses. I was hoping that downloading another keyboard would help, but that was not the case.
The hardware and screen are impressive on paper, but when the core interaction (typing and navigating) feels sluggish and unreliable, it’s hard to justify the cost or recommend this device to anyone who needs speed and polish.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R, February 11, 2026
Hey there Salliej03,
Thank you for sharing your detailed feedback on the Galaxy Z Fold7. It’s clear how much you value smooth multitasking and responsive typing on this powerful foldable device. The Z Fold7 aims to deliver a seamless experience for productivity, entertainment, and daily tasks, powered by advanced processing and immersive display technology. Based on your review, the device occasionally experiences input delays, which may be due to screen sensitivity or the need for quick optimization. Running the Device Care feature can often resolve these problems by boosting overall performance. To do this, go to Settings, select Device Care, then tap Optimize Now. On some devices, you might need to choose Battery and Device Care. This process closes all active applications and frees up unused memory. Also, clearing your keyboard’s cache in Settings can help. For more tips, check our online guide linked below or contact our Samsung Support Team. Our experts are ready to assist. Thank you for your feedback and for choosing Samsung.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your detailed feedback on the Galaxy Z Fold7. It’s clear how much you value smooth multitasking and responsive typing on this powerful foldable device. The Z Fold7 aims to deliver a seamless experience for productivity, entertainment, and daily tasks, powered by advanced processing and immersive display technology. Based on your review, the device occasionally experiences input delays, which may be due to screen sensitivity or the need for quick optimization. Running the Device Care feature can often resolve these problems by boosting overall performance. To do this, go to Settings, select Device Care, then tap Optimize Now. On some devices, you might need to choose Battery and Device Care. This process closes all active applications and frees up unused memory. Also, clearing your keyboard’s cache in Settings can help. For more tips, check our online guide linked below or contact our Samsung Support Team. Our experts are ready to assist. Thank you for your feedback and for choosing Samsung.
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Washington
Expertise:Expert
Verified Purchase:Yes
Best phone i have ever had for work and play. For cloud gaming and sales
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for sharing your experience with the Galaxy Z Fold7, Edgar! We’re so glad to see it’s been the best phone you've ever had for your work and play, especially for cloud gaming and sales. The Z Fold7 features the most advanced next-gen Snapdragon® mobile processor, which makes everything run smoother. You can expect 38% faster processing, 26% smoother graphics, and 41% quicker AI capabilities compared to the Galaxy Z Fold6. This really improves your gaming and viewing experience! If you have any questions or need support, don’t hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
It's totally different
on August 5, 2025
Posted by: Bert
from Louisiana
Expertise:Intermediate
Samsung has changed the game in America. Work well and thin
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
New phone
on July 25, 2025
Posted by: Maestro Pechuga
from Sanford FL
Finally, new technology for a fold, I hope they put back the Spen support but finally a generation with new changes and good changes!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US