Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Average customer rating
4.7
(5,527 Reviews)
Rating breakdown 5,527 reviews
5 Stars
4,595
4 Stars
662
3 Stars
144
2 Stars
39
1 Star
87
87%of customers recommend this product.
(
634 out of
726)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Customer Rating
3
Good features
on March 30, 2026
Posted by: Krcrnd
[This review was collected as part of a promotion.] Not long after receiving phone, there is a line where the phone folds. Apparently this is a regular thing that happens sure to friends i know have had same issue
Value
3
Response from Samsung USBy R&R, April 1, 2026
Hi Krcrnd,
Thank you for your feedback on the Galaxy Z Fold7. We're glad to hear that you are enjoying its features. The foldable design offers a unique experience that many users appreciate for both work and entertainment. The device is built with premium materials, including Advanced Armor Aluminum, Gorilla Glass, and an upgraded hinge system. Please keep in mind that durability can vary based on individual usage conditions, accessories, and handling habits. We appreciate your feedback and thank you for being a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for your feedback on the Galaxy Z Fold7. We're glad to hear that you are enjoying its features. The foldable design offers a unique experience that many users appreciate for both work and entertainment. The device is built with premium materials, including Advanced Armor Aluminum, Gorilla Glass, and an upgraded hinge system. Please keep in mind that durability can vary based on individual usage conditions, accessories, and handling habits. We appreciate your feedback and thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome device!
on March 30, 2026
Posted by: Drkangl21
[This review was collected as part of a promotion.] Absolutely love this device. I've been after one of these since the first generation and can say that there have been so many improvements. The fold line on the screen is no longer visible, the device is sturdy and holds up to my job (I'm always working outside). I've used the Galaxy AI quite a few times for figuring out footages and map calculations. I would definitely recommend this device to literally anyone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on March 30, 2026
Posted by: Leumas88
[This review was collected as part of a promotion.] I wanted a Fold for a long time since the first generation. I finally decided to get the Fold7 and I love it. I was always worried about the screen and the hinge, but I haven't had any problems. The phone is great and opening it up to full size is amazing for streaming and gaming content. I use the galaxy AI to edit photos my wife takes on my phone it works wonders.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love how sleek it has evolved to.
on March 30, 2026
Posted by: Psymallard
[This review was collected as part of a promotion.] I love how this device has stayed at the top of its game while getting sleeker. The integration of galaxy AI has made the product 10x better. Love it, love it, love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Screen failure
on March 30, 2026
Posted by: Heath34
[This review was collected as part of a promotion.] Inside screen went out. It started with yellow lines then yellow boxes then no inside screen at all.
Value
2
Response from Samsung USBy R&R, March 31, 2026
Hi there Heath34,
We appreciate your feedback regarding your experience. The Galaxy Z Fold7 features advanced foldable display technology that aims to provide a unique and immersive experience. As our innovative design continues to evolve, your feedback plays a crucial role in helping us improve.
Samsung products come with a limited 12-month warranty against manufacturing defects in material and workmanship. We also offer Samsung Care+ for eligible devices, which provides extended coverage and additional support.
If you have questions about your warranty or need assistance with screen repairs, please reach out to our Samsung Support Team. Thank you for choosing innovation with Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Hi there Heath34,
We appreciate your feedback regarding your experience. The Galaxy Z Fold7 features advanced foldable display technology that aims to provide a unique and immersive experience. As our innovative design continues to evolve, your feedback plays a crucial role in helping us improve.
Samsung products come with a limited 12-month warranty against manufacturing defects in material and workmanship. We also offer Samsung Care+ for eligible devices, which provides extended coverage and additional support.
If you have questions about your warranty or need assistance with screen repairs, please reach out to our Samsung Support Team. Thank you for choosing innovation with Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your feedback regarding your experience. The Galaxy Z Fold7 features advanced foldable display technology that aims to provide a unique and immersive experience. As our innovative design continues to evolve, your feedback plays a crucial role in helping us improve.
Samsung products come with a limited 12-month warranty against manufacturing defects in material and workmanship. We also offer Samsung Care+ for eligible devices, which provides extended coverage and additional support.
If you have questions about your warranty or need assistance with screen repairs, please reach out to our Samsung Support Team. Thank you for choosing innovation with Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Hi there Heath34,
We appreciate your feedback regarding your experience. The Galaxy Z Fold7 features advanced foldable display technology that aims to provide a unique and immersive experience. As our innovative design continues to evolve, your feedback plays a crucial role in helping us improve.
Samsung products come with a limited 12-month warranty against manufacturing defects in material and workmanship. We also offer Samsung Care+ for eligible devices, which provides extended coverage and additional support.
If you have questions about your warranty or need assistance with screen repairs, please reach out to our Samsung Support Team. Thank you for choosing innovation with Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Phone is versatile.
on March 30, 2026
Posted by: Low1hype
[This review was collected as part of a promotion.] Galaxy Ai is pretty accurate
Phone multitasking is off the charts and the display crisp and clear
Phone multitasking is off the charts and the display crisp and clear
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good smartphone
on March 30, 2026
Posted by: Okta80
[This review was collected as part of a promotion.] The best cellphone I have ever had, and super thin, I'm really like this phone, everything can do only one phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my galaxy fold 7
on March 30, 2026
Posted by: Candy97
[This review was collected as part of a promotion.] Love the foldable design and all the customization.
Value
5
Written by a customer while visiting Samsung US