Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Average customer rating
4.7
(5,528 Reviews)
Rating breakdown 5,528 reviews
5 Stars
4,595
4 Stars
662
3 Stars
145
2 Stars
39
1 Star
87
87%of customers recommend this product.
(
634 out of
726)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Customer Rating
5
Fantastic device. Love the weight too.
on March 30, 2026
Posted by: Kj0435
[This review was collected as part of a promotion.] I love my galaxy z fold 7. It is much lighter then my s24 ultra. It has a great screen. I think caneras could be better and the swipe to capture function isnt great. But I love having the bigger screen. Battery life is good. The AI features are awesome too. I love being able to remove items from pictures. I use my phone to watch videos, read emails, research anything I need information on.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing and I love the multitasking
on March 30, 2026
Posted by: Garcia7
[This review was collected as part of a promotion.] I use my device for many things. What I live most about my device is the multitasking features which allow me to have multiple pages up to allow research and note taking. The added Ai features are amazing in helping me plan out my day and even develop gym routines for my busy life. Being able to adjust messages on the fly with AI has been a life saver. I love playing games on my Z7 Fold. The added screen space allows me to fully immerse myself in my games. Currently playing the division.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Finally a great fold
on March 30, 2026
Posted by: Dragonfire79
[This review was collected as part of a promotion.] I love my zfold 7. It is almost as amazing as the S25 ultra. The screen is amazing love having the ability to have a large screen. The camera is finally something they decided is important (literally why I buy phones sometimes). The camera still needs some work though. If im paying such a huge price I should get the ultra camera. I should have the same telephoto lense or better. Also this phone is the perfect phone for a stylus more so than the ultra. Why would this be the phone you don't have it on? I also wish it was somehow easier to take photos with the main camera. Overall this phone has been amazing it has made me want to come back "into the fold".
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Screen wont last.
on March 30, 2026
Posted by: Mausan
[This review was collected as part of a promotion.] I do not recommend this phone bad screen design wont even cover under warranty repair.
Value
2
Response from Samsung USBy R&R, April 1, 2026
Hello Mausan,
Thanks for sharing your thoughts on the Galaxy Z Fold7. Its innovative design provides a unique experience, and your feedback highlights the importance of durability and long-term performance for users. We know how frustrating it can be when your device screen doesn’t work as expected.
Please note that we offer the option to add extra coverage with Samsung Care+ on eligible devices. This program provides extended protection and additional support. We have also partnered with uBreakiFix as an authorized repair location for Samsung users. Feel free to visit any location to have your phone assessed and to ask about repairs. More information will be linked below.
We value you as part of the Galaxy community. Thank you for being a Samsung customer!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your thoughts on the Galaxy Z Fold7. Its innovative design provides a unique experience, and your feedback highlights the importance of durability and long-term performance for users. We know how frustrating it can be when your device screen doesn’t work as expected.
Please note that we offer the option to add extra coverage with Samsung Care+ on eligible devices. This program provides extended protection and additional support. We have also partnered with uBreakiFix as an authorized repair location for Samsung users. Feel free to visit any location to have your phone assessed and to ask about repairs. More information will be linked below.
We value you as part of the Galaxy community. Thank you for being a Samsung customer!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I am Forever Samsung Fold
on March 30, 2026
Posted by: D1nonly
[This review was collected as part of a promotion.] We waited until the Fold 3 came out. With trade-ins, we were able to get a significant amount off. I also had the Fold 4-6, and now the Fold 7. My husband is still on the Fold 4 waiting for the Fold 8. Battery -life has never been an issue for me. I understand battery life for my device and usage and plan accordingly: charging cables throughout my house, car charger, and a charger in my purse for when I am out and about. Biggest improvements: crease in center is hardly noticeable. You have to get really close and know what you are looking for; has gotten progressively lighter, slightly smaller with more screen real estate. I understand the last two are in large part due to the S-Pen function going away. That is not an issue for me as I never used it. I can see that being a real bummer for users for whom this was an integral function.
I rarely used the single screen on my Fold 3 & 4. It was cumbersome at best. Mostly used double screen. When the inside screen of my Fold 5 messed up, I had no choice and had to use the single screen. It was ok. I did get a Flip 4 to use while the 5 was going off to be repaired, but I forgot to renew my extended warranty and bought the Fold 6 instead. With the 6 & 7, I use all screens equally. Just depends on what I am doing.
I am satisfied with the camera. It does what I need it to do. All and all, this is another solid product and I could never go back to a single screen only phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best foldable phone on the market.
on March 30, 2026
Posted by: AKVSamsung
[This review was collected as part of a promotion.] I was a slab phone person and never thought I would ever like a fold phone... but the Z Fold 7 has changed that completely. Now I don't think I will ever switch to a slab phone.
This is hands down best phone and serves all the purposes of multitasking.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Convenience
on March 30, 2026
Posted by: Missy14
[This review was collected as part of a promotion.] The screen is spacious, it is easy to use, and it is lightweight.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love this phone when it's working properly
on March 30, 2026
Posted by: Shirley
[This review was collected as part of a promotion.] Love my phone when it's working properly. 2nd time it's not working. Galaxy AI might be able to assist me getting a new one.
I use my phone for work alot and personal use as well.
Value
3
Response from Samsung USBy R&R, April 1, 2026
Hi Shirley,
Thank you for sharing your experience with the Galaxy Z Fold 7. It's wonderful to hear that you enjoy the phone for both work and personal use when everything is functioning well. However, it can be frustrating when your device doesn't work as expected. Fortunately, there are options available, including the Samsung Members app located on your phone.
The Samsung Members app features a growing library of content designed to help you make the most of your Galaxy phone or tablet. For example, you can find troubleshooting tips and articles to address any concerns you might be facing, as well as diagnostic tools to test specific functions of your device. If you have a concern, you can also send an error report through the Samsung Members app by following these steps:
1. Open the Samsung Members app, tap on the Support tab, and then select Error reports under Send feedback.
2. Choose a category that relates to your issue.
3. Complete the required fields. You can also attach an image or voice recording by tapping the Attach icon (the paper clip) in the top right corner and selecting your preferred option.
4. If you'd like to include system data stored on your device, select Send system log data.
5. When you’re finished, tap Send (the arrow) in the top right corner to submit your report.
6. To check the status of your feedback, go to the Support tab, tap on Check feedback you’ve sent under Send feedback, and then select your feedback report.
Your feedback underscores the importance of having a reliable device that you depend on daily. Thank you for being a Samsung customer!
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold 7. It's wonderful to hear that you enjoy the phone for both work and personal use when everything is functioning well. However, it can be frustrating when your device doesn't work as expected. Fortunately, there are options available, including the Samsung Members app located on your phone.
The Samsung Members app features a growing library of content designed to help you make the most of your Galaxy phone or tablet. For example, you can find troubleshooting tips and articles to address any concerns you might be facing, as well as diagnostic tools to test specific functions of your device. If you have a concern, you can also send an error report through the Samsung Members app by following these steps:
1. Open the Samsung Members app, tap on the Support tab, and then select Error reports under Send feedback.
2. Choose a category that relates to your issue.
3. Complete the required fields. You can also attach an image or voice recording by tapping the Attach icon (the paper clip) in the top right corner and selecting your preferred option.
4. If you'd like to include system data stored on your device, select Send system log data.
5. When you’re finished, tap Send (the arrow) in the top right corner to submit your report.
6. To check the status of your feedback, go to the Support tab, tap on Check feedback you’ve sent under Send feedback, and then select your feedback report.
Your feedback underscores the importance of having a reliable device that you depend on daily. Thank you for being a Samsung customer!
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US