Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Average customer rating
4.7
(4,517 Reviews)
Rating breakdown 4,517 reviews
5 Stars
3,782
4 Stars
507
3 Stars
115
2 Stars
28
1 Star
85
87%of customers recommend this product.
(
616 out of
705)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Posted by: Soto
from FL
Expertise:Intermediate
Verified Purchase:Yes
I am very pleased with my new phone. It is fast, and feels good in my hand. The full screen has been crucial in down time and in Sheets production.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, February 4, 2026
Hello Soto,
Thank you for sharing your initial experience with the Galaxy Z Fold7. Its speed, comfort, and large display make it ideal for both leisure and work. Using the bigger screen for productivity tools shows how the Z Fold7's design can improve daily tasks. Samsung continues to develop foldables that boost efficiency while providing an enjoyable user experience. We value your loyalty as a Samsung customer.
-Ty
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Thank you for sharing your initial experience with the Galaxy Z Fold7. Its speed, comfort, and large display make it ideal for both leisure and work. Using the bigger screen for productivity tools shows how the Z Fold7's design can improve daily tasks. Samsung continues to develop foldables that boost efficiency while providing an enjoyable user experience. We value your loyalty as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy Z Fold 7 Review
on January 1, 2026
Posted by: Cman
from Denver, Co
Expertise:Intermediate
I previously owned the Galaxy Z Fold4 and was very satisfied with it. The balance between hardware and software felt respectful of the user, and I never felt like the device worked against me. With the Galaxy Z Fold 7, that experience has changed. While the hardware remains outstanding, the software environment is now deeply integrated with Google services in ways that feel intrusive rather than helpful. System level Google components cannot be fully removed or disabled, and overlapping Samsung and Google apps introduce unnecessary redundancy and complexity. More concerning is the persistent background behavior tied to voice and assistant services. Voice prompts and assistant activations appear even when not intentionally engaged, which creates a continual perception that the device remains active beyond direct user interaction. Whether intentional or not, this behavior erodes trust and makes it difficult to feel confident that privacy is fully respected both during use and while the phone is idle. Because of this shift, I have decided to move away from this device and actively seek a phone that is not tightly controlled by Google at the operating system level. This is not a rejection of Samsung’s hardware, which continues to lead in innovation, but for a device at this price point users should have meaningful control over their software environment and confidence that background services are not undermining their privacy. If you are fully invested in Google’s ecosystem this phone may feel seamless, but if you value autonomy, minimalism, and privacy this tradeoff deserves serious consideration before purchasing.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
2
Response from Samsung USBy R&R, January 2, 2026
Hey there Cman,
Thanks for providing such a detailed overview of the Galaxy Z Fold7. Samsung's progress in foldable tech continues, delivering a device that emphasizes power, flexibility, and productivity. The partnership with Google highlights an ecosystem deeply integrated to improve functionality across various services and devices. Your preferences for customization, independence, and seamless system integration can shape your daily use. Android's main benefit is its versatility, enabling you to customize your device to suit your needs. Keep in mind that many devices and operating systems today incorporate Google services, often through collaborations with manufacturers or proprietary software built on Google technology. Please check the linked articles below for more details about your device's features and ways to maximize your OS experience. This partnership ensures full functionality and compatibility, fundamental elements of the Android ecosystem. We appreciate your contributions to the Samsung community.
Use Security and privacy settings on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10002544/#:~:text=Google%20privacy%20settings,provide%20you%20with%20faster%20searching.
Google Discover on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10001618/#:~:text=up%20a%20bit.-,From%20the%20Home%20screen%2C%20touch%20and%20hold%20a%20blank%20portion,Read%20less
-Ty
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Thanks for providing such a detailed overview of the Galaxy Z Fold7. Samsung's progress in foldable tech continues, delivering a device that emphasizes power, flexibility, and productivity. The partnership with Google highlights an ecosystem deeply integrated to improve functionality across various services and devices. Your preferences for customization, independence, and seamless system integration can shape your daily use. Android's main benefit is its versatility, enabling you to customize your device to suit your needs. Keep in mind that many devices and operating systems today incorporate Google services, often through collaborations with manufacturers or proprietary software built on Google technology. Please check the linked articles below for more details about your device's features and ways to maximize your OS experience. This partnership ensures full functionality and compatibility, fundamental elements of the Android ecosystem. We appreciate your contributions to the Samsung community.
Use Security and privacy settings on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10002544/#:~:text=Google%20privacy%20settings,provide%20you%20with%20faster%20searching.
Google Discover on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10001618/#:~:text=up%20a%20bit.-,From%20the%20Home%20screen%2C%20touch%20and%20hold%20a%20blank%20portion,Read%20less
-Ty
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Written by a customer while visiting Samsung US
Posted by: AbyG
from IA
Expertise:Expert
Verified Purchase:Yes
Not satified with the battery backup, getting battery drain very soon
Features
5
Performance
4
Design
4
Value
5
Response from Samsung USBy R&R, January 2, 2026
Hey there AbyG,
Thank you for sharing your experience with the Galaxy Z Fold7. Its large display and multitasking features are designed for immersive use throughout the day. Battery life can vary based on how features like multitasking, screen brightness, and connected services are used. You might find your phone drains faster when using your network service alone, but because your device connects to multiple networks simultaneously, the battery can drain more quickly. To improve battery life, you can open Settings, go to Battery, and tap View details to see app usage. Shorten screen timeout by navigating to Settings > Display > Screen timeout and selecting a shorter duration. To prevent accidental touches, enable Accidental touch protection in Settings > Display. Enable Adaptive brightness in Settings > Display for the screen to adjust automatically based on your patterns. Activate Power saving mode via Settings > Battery > Power saving to reduce performance and conserve battery. For longer battery life, choose the Light performance profile in Settings > Device care > Performance profile. To save battery, put rarely used apps to sleep by going to Settings > Battery > Background usage limits and adjusting as needed. For more tips, check out the online articles linked below. The Z series continues to innovate and deliver a powerful foldable device for users who depend on more than basic functions. Thank you for being part of the Samsung community and sharing your experience.
5G network service drains battery quickly on Samsung phone
https://www.samsung.com/us/support/troubleshoot/TSG10004621/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Z Fold7. Its large display and multitasking features are designed for immersive use throughout the day. Battery life can vary based on how features like multitasking, screen brightness, and connected services are used. You might find your phone drains faster when using your network service alone, but because your device connects to multiple networks simultaneously, the battery can drain more quickly. To improve battery life, you can open Settings, go to Battery, and tap View details to see app usage. Shorten screen timeout by navigating to Settings > Display > Screen timeout and selecting a shorter duration. To prevent accidental touches, enable Accidental touch protection in Settings > Display. Enable Adaptive brightness in Settings > Display for the screen to adjust automatically based on your patterns. Activate Power saving mode via Settings > Battery > Power saving to reduce performance and conserve battery. For longer battery life, choose the Light performance profile in Settings > Device care > Performance profile. To save battery, put rarely used apps to sleep by going to Settings > Battery > Background usage limits and adjusting as needed. For more tips, check out the online articles linked below. The Z series continues to innovate and deliver a powerful foldable device for users who depend on more than basic functions. Thank you for being part of the Samsung community and sharing your experience.
5G network service drains battery quickly on Samsung phone
https://www.samsung.com/us/support/troubleshoot/TSG10004621/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Elias
from Colorado
Verified Purchase:Yes
Love the camera takes incredible pictures . Made my vacation better. Made GPS way easier . Love the translation feature. I would like a longer battery life
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R, January 30, 2026
Hi Elias,
Thank you for sharing how the Galaxy Z Fold7 improved your travel experience. From capturing special moments to simple navigation and quick translation while on the move, the Z Fold is perfect for an active lifestyle. Your note on battery life highlights the need for durability for users who depend on their device all day. We value your choice of Samsung and appreciate you sharing your story.
-Ty
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Thank you for sharing how the Galaxy Z Fold7 improved your travel experience. From capturing special moments to simple navigation and quick translation while on the move, the Z Fold is perfect for an active lifestyle. Your note on battery life highlights the need for durability for users who depend on their device all day. We value your choice of Samsung and appreciate you sharing your story.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Nashville TN
Expertise:Intermediate
Verified Purchase:Yes
Better camera than the 6. It's lighter and easier to hold. But no pen ........ That's a huge negative
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, January 2, 2026
Howdy Ron N,
Thank you for sharing your thoughts on the Galaxy Z Fold7. The goal was for the device to be lighter, smoother, and more refined, showcasing ongoing advancements in foldable technology and engineering. Your feedback on feature priorities, such as pen use, which is important for some users interacting with larger screens, helps us understand user needs better. We appreciate your review and thank you for being part of the Samsung community.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. The goal was for the device to be lighter, smoother, and more refined, showcasing ongoing advancements in foldable technology and engineering. Your feedback on feature priorities, such as pen use, which is important for some users interacting with larger screens, helps us understand user needs better. We appreciate your review and thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: RickDaRock
from San Antonio, Texas
Expertise:Intermediate
Verified Purchase:Yes
Very nice phone, slim, sleek, and classy.she loves it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 2, 2026
Hello RickDaRock,
Thanks for sharing your experience with the Galaxy Z Fold7. Designed to feel sleek, refined, and premium, the Z Fold7 reflects the vision for modern foldable devices. It’s great to hear it provides the experience you expected. Thank you for choosing Samsung.
-Ty
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Thanks for sharing your experience with the Galaxy Z Fold7. Designed to feel sleek, refined, and premium, the Z Fold7 reflects the vision for modern foldable devices. It’s great to hear it provides the experience you expected. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Rios
from Charlotte NC
Verified Purchase:Yes
Amazing and efficient phone. The big screen is quite impressive and is a must
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 16, 2026
Hola Rios,
Thanks for sharing your thoughts on the Galaxy Z Fold7. The device's large display and strong performance aim to deliver an efficient, immersive experience for both work and entertainment. Your positive feedback about the big screen emphasizes what sets foldable devices apart in the Galaxy series. We value you as a Samsung customer.
-Ty
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Thanks for sharing your thoughts on the Galaxy Z Fold7. The device's large display and strong performance aim to deliver an efficient, immersive experience for both work and entertainment. Your positive feedback about the big screen emphasizes what sets foldable devices apart in the Galaxy series. We value you as a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy z7fold
on January 6, 2026
Posted by: chriscash
I want to unlock mine Samsung z7 I lost the password and the pain and I can't remember my Samsung will live but I still have my irm number
Response from Samsung USBy R&R, February 12, 2026
Greeting chriscash,
Thank you for sharing your experience with your Galaxy Z Fold7. We understand how important secure access is for protecting your personal data and keeping your device safe. Samsung's security features are designed to offer strong protection and reliable recovery options when needed. It can be frustrating to be rerouted during sign-in when you don't have access to your device. To improve security, Samsung accounts now require two-step verification, adding extra steps during login. While this improves security, it can also make sign-in more complex. If you are sure your email and password are correct but still cannot access your account, try using the Find ID or Reset Password options on Samsung.com. Alternatively, you can attempt to log in with your Google credentials or a QR code if you set it up beforehand. Please refer to the additional sections in this guide for details on two-step verification. For more troubleshooting tips and solutions tailored to your situation, visit the online guide linked below. You can also contact our Samsung Support Team for further help. We are here to assist you and look forward to resolving your issue. Thank you for choosing Samsung.
Trouble signing in to Samsung account
https://www.samsung.com/us/support/troubleshoot/TSG10001565/
-Ty
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Thank you for sharing your experience with your Galaxy Z Fold7. We understand how important secure access is for protecting your personal data and keeping your device safe. Samsung's security features are designed to offer strong protection and reliable recovery options when needed. It can be frustrating to be rerouted during sign-in when you don't have access to your device. To improve security, Samsung accounts now require two-step verification, adding extra steps during login. While this improves security, it can also make sign-in more complex. If you are sure your email and password are correct but still cannot access your account, try using the Find ID or Reset Password options on Samsung.com. Alternatively, you can attempt to log in with your Google credentials or a QR code if you set it up beforehand. Please refer to the additional sections in this guide for details on two-step verification. For more troubleshooting tips and solutions tailored to your situation, visit the online guide linked below. You can also contact our Samsung Support Team for further help. We are here to assist you and look forward to resolving your issue. Thank you for choosing Samsung.
Trouble signing in to Samsung account
https://www.samsung.com/us/support/troubleshoot/TSG10001565/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US