Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Average customer rating
4.8
(4,425 Reviews)
Rating breakdown 4,425 reviews
5 Stars
3,720
4 Stars
493
3 Stars
110
2 Stars
27
1 Star
75
88%of customers recommend this product.
(
553 out of
631)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Posted by: Pam W
from Cincinnati, OH
Verified Purchase:Yes
It's a very nice phone overall. The volume and power buttons need to stick out more because they're very hard to feel being so recessed, especially when using a case. I also have trouble holding it when it's fully opened without touching the screen because its too wide for my hands, which I understand is not a fault with the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R, January 13, 2026
Hi Pam W,
Thank you for your feedback on the Galaxy Z Fold7. Foldable devices are designed to combine large screens with carefully engineered hardware. Your insights on button placement and handling highlight how factors such as hand size, accessories, and usage habits influence comfort when using larger foldables. We value your input. While we aimed to keep the device slim for a sleek look, we understand that button placement could be incorporated differently for easier use. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Thank you for your feedback on the Galaxy Z Fold7. Foldable devices are designed to combine large screens with carefully engineered hardware. Your insights on button placement and handling highlight how factors such as hand size, accessories, and usage habits influence comfort when using larger foldables. We value your input. While we aimed to keep the device slim for a sleek look, we understand that button placement could be incorporated differently for easier use. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Edward
from Arkansas
Expertise:Expert
Verified Purchase:Yes
The build quality of the phone is good, but it came pre-equipped wirh a significant amount of third-party software to uninstall. Several unwanted Samsung apps cannot be uninstalled by conventional means. Unwanted AI assistance features (most priminently Writing Assist) frequently present themselves even when disabled. I'm ultimately left wishing I had instead purchased an older model that predates these issues.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R, January 12, 2026
Hello Edward,
Thank you for your feedback on the Galaxy Z Fold7. The device is designed to boost productivity, creativity, and multitasking through its hardware and software features. Your comments about app management and feature presentation highlight the importance of customization and user control in modern smartphones. If you prefer not to use Writing assist or Chat assist, you can disable each feature or hide its icon from the keyboard. To do this, go to Settings, tap Galaxy AI, then select Writing assist or Chat assist. Select the feature to disable, such as Chat translation, and toggle the switch at the top of the screen. Repeat these steps for any other features you want to disable. Even after disabling them, the icons remain on the keyboard. To remove them, open an app with Samsung Keyboard, such as Samsung Messages, tap More options, then Add (plus icon), and Remove (minus icon) next to the feature icon. Tap Done. For detailed instructions on disabling Writing Assist and other features, see the link below. We appreciate your insights and thank you for sharing your thoughts. Thank you for choosing Samsung.
Use Writing assist on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10000943/
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy Z Fold7. The device is designed to boost productivity, creativity, and multitasking through its hardware and software features. Your comments about app management and feature presentation highlight the importance of customization and user control in modern smartphones. If you prefer not to use Writing assist or Chat assist, you can disable each feature or hide its icon from the keyboard. To do this, go to Settings, tap Galaxy AI, then select Writing assist or Chat assist. Select the feature to disable, such as Chat translation, and toggle the switch at the top of the screen. Repeat these steps for any other features you want to disable. Even after disabling them, the icons remain on the keyboard. To remove them, open an app with Samsung Keyboard, such as Samsung Messages, tap More options, then Add (plus icon), and Remove (minus icon) next to the feature icon. Tap Done. For detailed instructions on disabling Writing Assist and other features, see the link below. We appreciate your insights and thank you for sharing your thoughts. Thank you for choosing Samsung.
Use Writing assist on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10000943/
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from IL
Expertise:Expert
Verified Purchase:Yes
Phone is durable, screens are beautiful, great battery life.
Features
5
Performance
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Jess
Verified Purchase:Yes
Love it but screen is glitching for no reason with keyboard menu blinking sometimes.
Response from Samsung USBy R&R, January 13, 2026
Greetings Jess,
Thank you for sharing your experience with the Galaxy Z Fold7. Foldable displays are designed to enhance multitasking, productivity, and immersive viewing in a unique form factor. If you notice your device screen glitching unexpectedly, it may be a sign to update your software or apps. Software updates serve as maintenance for your device, helping to ensure everything runs smoothly, improving the user interface, boosting security, and fixing minor bugs. We recommend installing updates whenever they are available to keep your device operating at its best. To check for updates, swipe down from the top right corner with two fingers, tap the Settings icon, then scroll to and select Software update or System updates. Labels may vary by model. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it usually starts downloading automatically, or you may need to tap Download now. Once the download finishes, follow the on-screen instructions to install the update. For more information, refer to our online resource linked below. Your feedback on on-screen interactions highlights the importance of smooth performance, especially when using features like the keyboard and multitasking tools that make foldables unique. Thank you for choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/#:~:text=Software%20update%20via%20Smart%20Switch,and%20then%20select%20Device%20information.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7. Foldable displays are designed to enhance multitasking, productivity, and immersive viewing in a unique form factor. If you notice your device screen glitching unexpectedly, it may be a sign to update your software or apps. Software updates serve as maintenance for your device, helping to ensure everything runs smoothly, improving the user interface, boosting security, and fixing minor bugs. We recommend installing updates whenever they are available to keep your device operating at its best. To check for updates, swipe down from the top right corner with two fingers, tap the Settings icon, then scroll to and select Software update or System updates. Labels may vary by model. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it usually starts downloading automatically, or you may need to tap Download now. Once the download finishes, follow the on-screen instructions to install the update. For more information, refer to our online resource linked below. Your feedback on on-screen interactions highlights the importance of smooth performance, especially when using features like the keyboard and multitasking tools that make foldables unique. Thank you for choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/#:~:text=Software%20update%20via%20Smart%20Switch,and%20then%20select%20Device%20information.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 11, 2026
Posted by: Luv2shop
Great features and batteries i simple love thisvphone
Written by a customer while visiting Samsung US
Posted by: Osei
from New York
Verified Purchase:Yes
Still haven’t open the box yet but I believe Samsung that is the best option anyone would consider
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mamasox
from Lynn MA
Verified Purchase:Yes
It's a great phone. I can use it as a phone for playing games or open it up for an amazing view!
I would recommend this to a friend!
Response from Samsung USBy R&R, January 14, 2026
Hey there Mamasox,
Thank you for sharing your experience with the Galaxy Z Fold7. Designed to smoothly switch between phone and tablet modes, this device delivers strong performance and a large display that improves gaming, streaming, and multitasking. Feedback like this highlights the versatility and immersive viewing experience that make foldable technology unique. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7. Designed to smoothly switch between phone and tablet modes, this device delivers strong performance and a large display that improves gaming, streaming, and multitasking. Feedback like this highlights the versatility and immersive viewing experience that make foldable technology unique. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Moussa
Verified Purchase:Yes
Very nice phone with improve features and I recommend this product to anyone who needs perfect phone
Written by a customer while visiting Samsung US