Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Average customer rating
4.7
(7,312 Reviews)
Rating breakdown 7,312 reviews
5 Stars
6,020
4 Stars
954
3 Stars
188
2 Stars
51
1 Star
99
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Posted by: Jess
Verified Purchase:Yes
Love it but screen is glitching for no reason with keyboard menu blinking sometimes.
Response from Samsung USBy R&R, January 13, 2026
Greetings Jess,
Thank you for sharing your experience with the Galaxy Z Fold7. Foldable displays are designed to enhance multitasking, productivity, and immersive viewing in a unique form factor. If you notice your device screen glitching unexpectedly, it may be a sign to update your software or apps. Software updates serve as maintenance for your device, helping to ensure everything runs smoothly, improving the user interface, boosting security, and fixing minor bugs. We recommend installing updates whenever they are available to keep your device operating at its best. To check for updates, swipe down from the top right corner with two fingers, tap the Settings icon, then scroll to and select Software update or System updates. Labels may vary by model. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it usually starts downloading automatically, or you may need to tap Download now. Once the download finishes, follow the on-screen instructions to install the update. For more information, refer to our online resource linked below. Your feedback on on-screen interactions highlights the importance of smooth performance, especially when using features like the keyboard and multitasking tools that make foldables unique. Thank you for choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/#:~:text=Software%20update%20via%20Smart%20Switch,and%20then%20select%20Device%20information.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Foldable displays are designed to enhance multitasking, productivity, and immersive viewing in a unique form factor. If you notice your device screen glitching unexpectedly, it may be a sign to update your software or apps. Software updates serve as maintenance for your device, helping to ensure everything runs smoothly, improving the user interface, boosting security, and fixing minor bugs. We recommend installing updates whenever they are available to keep your device operating at its best. To check for updates, swipe down from the top right corner with two fingers, tap the Settings icon, then scroll to and select Software update or System updates. Labels may vary by model. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it usually starts downloading automatically, or you may need to tap Download now. Once the download finishes, follow the on-screen instructions to install the update. For more information, refer to our online resource linked below. Your feedback on on-screen interactions highlights the importance of smooth performance, especially when using features like the keyboard and multitasking tools that make foldables unique. Thank you for choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/#:~:text=Software%20update%20via%20Smart%20Switch,and%20then%20select%20Device%20information.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from IL
Expertise:Expert
Verified Purchase:Yes
Phone is durable, screens are beautiful, great battery life.
Features
5
Performance
5
Value
4
Response from Samsung USBy R&R, January 26, 2026
Hi Todd Reaska,
Thank you for your feedback. The Galaxy Z Fold7 is built for durability, offers stunning displays, and has reliable battery life, providing a comprehensive experience for everyday use. We're glad to hear these features meet your needs. We appreciate your support for Samsung.
-Ty
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Thank you for your feedback. The Galaxy Z Fold7 is built for durability, offers stunning displays, and has reliable battery life, providing a comprehensive experience for everyday use. We're glad to hear these features meet your needs. We appreciate your support for Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on January 9, 2026
Posted by: Amiri
I’m honestly pretty disappointed with the Samsung Z7 Fold. Initially, it seemed like a really promising device, but the foldable screen just didn’t hold up at all. After about a month, it cracked for no reason—no bumps, no drops, just normal use. For a phone at this price point, I expected a lot more durability. Instead, it ended up feeling like a pretty expensive piece of “garbage.” A screen that fails this quickly without any obvious cause just isn’t worth it.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, January 12, 2026
Good day Amiri,
Thanks for sharing your experience with the Galaxy Z Fold7. It features a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is thinner and lighter. The inner display has a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and high-elasticity adhesive, tested for daily use. The Armor Flex Hinge is 27% thinner and 43% lighter but still durable enough for the rated folds. Feedback on screen longevity highlights the need for resilience and consistency in everyday use of foldable devices. Samsung products are covered against manufacturing defects for 12 months, with options to extend coverage through Samsung Care+. Contact our Samsung Support Team for warranty details and Care+ enrollment. We look forward to assisting you and thank you for choosing Samsung.
-Ty
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Thanks for sharing your experience with the Galaxy Z Fold7. It features a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is thinner and lighter. The inner display has a shock-resistant structure inspired by bulletproof glass, a 50% thicker Ultra-Thin Glass layer, and high-elasticity adhesive, tested for daily use. The Armor Flex Hinge is 27% thinner and 43% lighter but still durable enough for the rated folds. Feedback on screen longevity highlights the need for resilience and consistency in everyday use of foldable devices. Samsung products are covered against manufacturing defects for 12 months, with options to extend coverage through Samsung Care+. Contact our Samsung Support Team for warranty details and Care+ enrollment. We look forward to assisting you and thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Ishaque
Expertise:Expert
Verified Purchase:Yes
It is a decent phone however I think it needs couple more years still. Some of the apps like Instagram and others look very zoomed in and it doesn't display things on the screen properly.
The resolution need to be fixed
The resolution need to be fixed
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R, January 12, 2026
Hi Ishaque,
Thank you for sharing your thoughts on the Galaxy Z Fold7. Foldable devices offer a unique design that supports multitasking, immersive viewing, and larger screen experiences. Your feedback about app scaling and visual display highlights the importance of software optimization in showcasing the innovative display features of foldable technology. The Samsung Galaxy Z Fold manages app scaling with built-in options available in Settings > Display > Full screen apps for adjusting ratio (16:9; 4:3). There are some methods you can try on your Galaxy Z Fold7 Cover screen to improve resolution. Please see our detailed online article linked below, which provides troubleshooting steps and tips to enhance scaling and app rendering. We appreciate your time in leaving a review. Thank you for being a Samsung customer.
Tips for using Galaxy Z Fold7 Cover screen and main screen
https://www.samsung.com/us/support/answer/ANS10006882/
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. Foldable devices offer a unique design that supports multitasking, immersive viewing, and larger screen experiences. Your feedback about app scaling and visual display highlights the importance of software optimization in showcasing the innovative display features of foldable technology. The Samsung Galaxy Z Fold manages app scaling with built-in options available in Settings > Display > Full screen apps for adjusting ratio (16:9; 4:3). There are some methods you can try on your Galaxy Z Fold7 Cover screen to improve resolution. Please see our detailed online article linked below, which provides troubleshooting steps and tips to enhance scaling and app rendering. We appreciate your time in leaving a review. Thank you for being a Samsung customer.
Tips for using Galaxy Z Fold7 Cover screen and main screen
https://www.samsung.com/us/support/answer/ANS10006882/
-Ty
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Written by a customer while visiting Samsung US
Posted by: Pam Elrod
from Clinton Tn
Expertise:Intermediate
Verified Purchase:Yes
He loves it so much so that he is ready for an upgrade already.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 27, 2026
Hey Pam Elrod,
Thank you for sharing this wonderful feedback on the Galaxy Z Fold7. The Fold7 is designed to impress from the moment it’s in your hand, combining premium craftsmanship with powerful performance. It’s great to hear how much it’s being enjoyed and how quickly it’s become a favorite device. thank you for choosing Samsung.
-Ty
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Thank you for sharing this wonderful feedback on the Galaxy Z Fold7. The Fold7 is designed to impress from the moment it’s in your hand, combining premium craftsmanship with powerful performance. It’s great to hear how much it’s being enjoyed and how quickly it’s become a favorite device. thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: PSGA
Expertise:Intermediate
Verified Purchase:Yes
This phone is awesome. I have heard that prior models start to have issues in the fold so I am hoping this has been fixed on the new model. I get a lot of comments on the phone when people see it. In full transparency, I won this phone and could have never afforded it on my own. I am very happy with it so far.
I would recommend this to a friend!
Features
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Edward
from Arkansas
Expertise:Expert
Verified Purchase:Yes
The build quality of the phone is good, but it came pre-equipped wirh a significant amount of third-party software to uninstall. Several unwanted Samsung apps cannot be uninstalled by conventional means. Unwanted AI assistance features (most priminently Writing Assist) frequently present themselves even when disabled. I'm ultimately left wishing I had instead purchased an older model that predates these issues.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R, January 12, 2026
Hello Edward,
Thank you for your feedback on the Galaxy Z Fold7. The device is designed to boost productivity, creativity, and multitasking through its hardware and software features. Your comments about app management and feature presentation highlight the importance of customization and user control in modern smartphones. If you prefer not to use Writing assist or Chat assist, you can disable each feature or hide its icon from the keyboard. To do this, go to Settings, tap Galaxy AI, then select Writing assist or Chat assist. Select the feature to disable, such as Chat translation, and toggle the switch at the top of the screen. Repeat these steps for any other features you want to disable. Even after disabling them, the icons remain on the keyboard. To remove them, open an app with Samsung Keyboard, such as Samsung Messages, tap More options, then Add (plus icon), and Remove (minus icon) next to the feature icon. Tap Done. For detailed instructions on disabling Writing Assist and other features, see the link below. We appreciate your insights and thank you for sharing your thoughts. Thank you for choosing Samsung.
Use Writing assist on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10000943/
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
-Ty
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Thank you for your feedback on the Galaxy Z Fold7. The device is designed to boost productivity, creativity, and multitasking through its hardware and software features. Your comments about app management and feature presentation highlight the importance of customization and user control in modern smartphones. If you prefer not to use Writing assist or Chat assist, you can disable each feature or hide its icon from the keyboard. To do this, go to Settings, tap Galaxy AI, then select Writing assist or Chat assist. Select the feature to disable, such as Chat translation, and toggle the switch at the top of the screen. Repeat these steps for any other features you want to disable. Even after disabling them, the icons remain on the keyboard. To remove them, open an app with Samsung Keyboard, such as Samsung Messages, tap More options, then Add (plus icon), and Remove (minus icon) next to the feature icon. Tap Done. For detailed instructions on disabling Writing Assist and other features, see the link below. We appreciate your insights and thank you for sharing your thoughts. Thank you for choosing Samsung.
Use Writing assist on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10000943/
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Shaktiman
Verified Purchase:Yes
Battery is draining too quickly from day 1 of using the phone. It doesn't even last half a day
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 9, 2026
Hello Shaktiman,
Thank you for sharing your thoughts on the Galaxy Z Fold7. It is designed to offer a large, immersive display, multitasking capabilities, and strong performance throughout the day to support your needs from morning to night. With a higher battery capacity and smart charging technology, you can do more without worrying about battery life. Stay productive and entertained with a 4,400mAh (typical) dual battery featuring Super-Fast Charging, Fast Wireless Charging 2.0, and Wireless Power Share. Battery performance shows how features, apps, and screen usage interact during initial use, especially on a powerful foldable device. Your experiences help demonstrate how daily performance expectations shape the overall impression of the Fold series. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. It is designed to offer a large, immersive display, multitasking capabilities, and strong performance throughout the day to support your needs from morning to night. With a higher battery capacity and smart charging technology, you can do more without worrying about battery life. Stay productive and entertained with a 4,400mAh (typical) dual battery featuring Super-Fast Charging, Fast Wireless Charging 2.0, and Wireless Power Share. Battery performance shows how features, apps, and screen usage interact during initial use, especially on a powerful foldable device. Your experiences help demonstrate how daily performance expectations shape the overall impression of the Fold series. Thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US