Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Average customer rating
4.7
(7,305 Reviews)
Rating breakdown 7,305 reviews
5 Stars
6,015
4 Stars
952
3 Stars
188
2 Stars
51
1 Star
99
87%of customers recommend this product.
(
652 out of
750)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Customer Rating
4
beautiful but not for a blue-collar construction
on February 6, 2026
Posted by: David
from arizona
Expertise:Expert
Verified Purchase:Yes
can't see letters in from of screen in front of the phone
I would recommend this to a friend!
Performance
5
Value
5
Response from Samsung USBy R&R, February 9, 2026
Hello David,
Thank you for sharing your experience with the Galaxy Z Fold7. We’re glad you appreciated its craftsmanship and visual appeal. The Fold7 features a vibrant, high-resolution display that offers clarity, accurate colors, and an immersive viewing experience in various environments. Adaptive Brightness automatically adjusts your screen's brightness based on ambient light conditions: it increases in bright settings for visibility and dims in darker settings to reduce eye strain and save battery. To toggle Adaptive Brightness, swipe down from the top right to open the Quick Panel, find the Brightness slider with a sun icon, press and hold for quick settings, then tap the switch next to "Adaptive Brightness" to turn it on or off. For additional tips on optimizing brightness, check out our online guide linked below. Your feedback highlights how lighting and work environments impact daily usage, and we thank you for sharing your perspective and being part of the Samsung community.
Cannot adjust screen brightness on Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10007292/#:~:text=Adaptive%20brightness%20is%20a%20feature,Adaptive%20Brightness%20is%20turned%20on.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. We’re glad you appreciated its craftsmanship and visual appeal. The Fold7 features a vibrant, high-resolution display that offers clarity, accurate colors, and an immersive viewing experience in various environments. Adaptive Brightness automatically adjusts your screen's brightness based on ambient light conditions: it increases in bright settings for visibility and dims in darker settings to reduce eye strain and save battery. To toggle Adaptive Brightness, swipe down from the top right to open the Quick Panel, find the Brightness slider with a sun icon, press and hold for quick settings, then tap the switch next to "Adaptive Brightness" to turn it on or off. For additional tips on optimizing brightness, check out our online guide linked below. Your feedback highlights how lighting and work environments impact daily usage, and we thank you for sharing your perspective and being part of the Samsung community.
Cannot adjust screen brightness on Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10007292/#:~:text=Adaptive%20brightness%20is%20a%20feature,Adaptive%20Brightness%20is%20turned%20on.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Mrs DeBerry
Expertise:Beginner
Verified Purchase:Yes
Love it so far, It really helps my vision.when open.
I would recommend this to a friend!
Response from Samsung USBy R&R, February 10, 2026
Greetings Mrs DeBerry,
Thank you for sharing your experience with the Galaxy Z Fold7. We’re so glad the expansive display is making everyday viewing more comfortable and enjoyable. Creating technology that supports clarity, ease, and confidence in daily use is always our goal. Your feedback means a lot, and we appreciate you choosing Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. We’re so glad the expansive display is making everyday viewing more comfortable and enjoyable. Creating technology that supports clarity, ease, and confidence in daily use is always our goal. Your feedback means a lot, and we appreciate you choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Maggy celeb
Verified Purchase:Yes
horrible phone, low audio output, seems flimsy and not as brith and vivid as the s-ultra that Samsung makes
Performance
1
Response from Samsung USBy R&R, February 6, 2026
Hi Maggy celeb,
Thank you for sharing your thoughts on the Galaxy Z Fold7. We appreciate how important sound quality, display clarity, and confidence in the device are when selecting a premium product. The Z Fold series is designed to offer robust multitasking, immersive visuals, and advanced engineering in a versatile foldable design making going from productive to entertainment just a matter of a function. We value your insight. We value your feedback and your membership in the Samsung family.
-Ty
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Thank you for sharing your thoughts on the Galaxy Z Fold7. We appreciate how important sound quality, display clarity, and confidence in the device are when selecting a premium product. The Z Fold series is designed to offer robust multitasking, immersive visuals, and advanced engineering in a versatile foldable design making going from productive to entertainment just a matter of a function. We value your insight. We value your feedback and your membership in the Samsung family.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Samsung let me down (Z Fold 7)
on February 4, 2026
Posted by: Kim D
Expertise:Expert
Unreliable. Inner screen developed cracks under the screen and not the screen itself at the hinge. Phone was sent back with the red arrow sticker to show me the "damage" that prevents Samsung from repairing it under the "screen warranty". Interface is completely black now. Front screen that doesn't have the hinge still works like a dream despite all that "damage" that caused the inner screen issues. Battery is very reliable since it now only powers the small outer screen. Husband just ordered our first Google phone after years of Samsung products. Save yourself thousands and a headache.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, February 5, 2026
Hello Kim D,
Thank you for providing this detailed feedback. The Galaxy Fold7 is designed for a premium foldable experience with advanced display technology, supporting up to 500,000 folds, about 5 years of use. It also offers strong performance and reliable battery life. It's great to see the outer display continues to function smoothly and dependably. While the warranty covers many aspects of your device, Samsung Care+ offers additional benefits for repairs. Samsung guarantees its products against manufacturing defects in materials and craftsmanship with a 12-month warranty, as specified for each product. This coverage gives customers peace of mind, ensuring their investment is protected and they receive the expected reliability and performance from Samsung. For more assistance with plan options, please reach out to our Samsung Support Team. Your feedback is valuable as we improve our foldable technology. We appreciate your loyalty and your input helps us shape future products. Thank you for being a valued Samsung customer.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Thank you for providing this detailed feedback. The Galaxy Fold7 is designed for a premium foldable experience with advanced display technology, supporting up to 500,000 folds, about 5 years of use. It also offers strong performance and reliable battery life. It's great to see the outer display continues to function smoothly and dependably. While the warranty covers many aspects of your device, Samsung Care+ offers additional benefits for repairs. Samsung guarantees its products against manufacturing defects in materials and craftsmanship with a 12-month warranty, as specified for each product. This coverage gives customers peace of mind, ensuring their investment is protected and they receive the expected reliability and performance from Samsung. For more assistance with plan options, please reach out to our Samsung Support Team. Your feedback is valuable as we improve our foldable technology. We appreciate your loyalty and your input helps us shape future products. Thank you for being a valued Samsung customer.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
So far....
on February 4, 2026
Posted by: Darktazz
So far I love this phone, I've had no issues. The only think I would love to see in the future is an s pen.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R, February 5, 2026
Hey there Darktazz,
Thank you for sharing your positive experience. The Galaxy Z Fold7 offers strong performance, smooth multitasking, and a stylish foldable design suitable for work and entertainment. The growing interest in S Pen compatibility highlights ongoing improvements in productivity features for foldables. Your feedback offers helpful insights into users' future expectations. We appreciate your loyalty as a Samsung customer.
-Ty
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Thank you for sharing your positive experience. The Galaxy Z Fold7 offers strong performance, smooth multitasking, and a stylish foldable design suitable for work and entertainment. The growing interest in S Pen compatibility highlights ongoing improvements in productivity features for foldables. Your feedback offers helpful insights into users' future expectations. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Jazz and Cocktails
from New York State
Expertise:Intermediate
Verified Purchase:Yes
I waited a few months to get mine as my early production Z Fold4 suffered hinge issues. The 7 is certainly an improvement - it's much thinner and the outside screen is pretty much full size. I decided to preserve the thinness by going with a thin carbon fiber case instead of my usual leather cases. I have noticed two issues so far: 1) the back button is sometimes unresponsive, not sure if this is a hardware, firmware or software issue; and 2) the battery life is not great. I charge mine to 90% to preserve the battery, and barely get through a full day. I wish they had made the phone just a little thicker to allow for more battery capacity. The other frustration I have is that a short while after I bought it, the Trifold was announced. While that is significantly more expensive, I would still be interested but don't want to trade in a new phone. If I had known the Trifold was on the horizon I might have waited - my August 2022 Z Fold4 still works well.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R, February 3, 2026
Greetings Jazz and Cocktails,
Thanks for sharing your experience with the Galaxy Z Fold7. This model is becoming slimmer, more user-friendly, and more portable than previous versions. Battery life and responsiveness can depend on your settings and usage, and your insights highlight how these elements affect overall satisfaction over time. Samsung continues growing its foldable range, offering more options in size and features. We appreciate your loyalty as a Samsung customer.
-Ty
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Thanks for sharing your experience with the Galaxy Z Fold7. This model is becoming slimmer, more user-friendly, and more portable than previous versions. Battery life and responsiveness can depend on your settings and usage, and your insights highlight how these elements affect overall satisfaction over time. Samsung continues growing its foldable range, offering more options in size and features. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Nice
on January 31, 2026
Posted by: TrizzAy
from Memphis, TN
Expertise:Intermediate
Samsung products are great! I would like to further more the experience
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R, February 2, 2026
Hello TrizzAy,
Thank you for sharing your feedback on the Galaxy Z Fold7. Galaxy devices are built to provide depth and flexibility, enabling users to find new ways to customize their experience as they become more familiar with the device. The Galaxy Z Fold7 offers innovation and versatility that many customers keep exploring over time. We appreciate you being a Samsung customer.
-Ty
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Thank you for sharing your feedback on the Galaxy Z Fold7. Galaxy devices are built to provide depth and flexibility, enabling users to find new ways to customize their experience as they become more familiar with the device. The Galaxy Z Fold7 offers innovation and versatility that many customers keep exploring over time. We appreciate you being a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Solid phone especially for the multitasking
on January 30, 2026
Posted by: L3roy
from Erlanger KY
Expertise:Expert
Upgrading from S25 Ultra. Have had this phone 8 days now and really liking it displays are really great. Really fast and snappy. Seems like a durable phone for the most part very well put together. The four main takeaways for me camera could be better with the optical zoom, once you go to 3x it seems to get choppy and blurry. Battery life is not the greatest only 4400 mAh compared to 5000 mAh on the S25 Ultra. And only 25W charging on Super fast charging comparing to 45W super fast charging 2.0 on S25 Ultra. From 5% to 100% takes almost an extra 30 minutes. And the biggest downfall BRING BACK THE S PEN FOR THE Z FOLDS, SAMSUNG YOU DROPPED THE BALL ON THAT ONE!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R, February 3, 2026
Howdy L3roy,
Thanks for sharing your thoughtful comparison after switching to the Galaxy Z Fold7. The Fold7 is designed to excel in multitasking, responsiveness, and immersive displays, and it's great to see those features shine in daily use. Differences in camera zoom, charging speeds, and battery life often feel more noticeable when switching from a premium device like the Ultra. Your feedback about S Pen support highlights how important creative and productivity tools are in the Z Fold experience. Samsung continues to improve its foldable lineup, focusing on delivering powerful devices to the market. We appreciate your loyalty as a Samsung customer.
-Ty
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Thanks for sharing your thoughtful comparison after switching to the Galaxy Z Fold7. The Fold7 is designed to excel in multitasking, responsiveness, and immersive displays, and it's great to see those features shine in daily use. Differences in camera zoom, charging speeds, and battery life often feel more noticeable when switching from a premium device like the Ultra. Your feedback about S Pen support highlights how important creative and productivity tools are in the Z Fold experience. Samsung continues to improve its foldable lineup, focusing on delivering powerful devices to the market. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US