Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Average customer rating
4.8
(4,448 Reviews)
Rating breakdown 4,448 reviews
5 Stars
3,742
4 Stars
494
3 Stars
109
2 Stars
26
1 Star
77
88%of customers recommend this product.
(
572 out of
651)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Customer Rating
3
Volume Key
on September 15, 2025
Posted by: Reddog
[This review was collected as part of a promotion.] *I think the volume key should be on the screen that folds up.
* Honesty I'm a huge Samsung fan. But I was very disappointed in the fold. Samsung needs to keep the pen!
* Samsung advertised the fold for business users!! Add the pens back!!
* Honesty I'm a huge Samsung fan. But I was very disappointed in the fold. Samsung needs to keep the pen!
* Samsung advertised the fold for business users!! Add the pens back!!
Value
3
Response from Samsung USBy R&R Team, September 16, 2025
Thank you so much for sharing your thoughts on the Galaxy Z Fold7! We love getting insights like yours from our customers. We understand how important the S Pen is for many users, especially for business purposes. While we focused on creating the lightest and thinnest design for this latest model to enhance portability, we recognize the value of the S Pen and its role in the Galaxy lineup. Regarding the volume key placement, your suggestion is noted! We're always looking for ways to improve based on user experiences. If you have any further concerns or need assistance, please don’t hesitate to reach out to us at Samsung Support. Your feedback helps us continue to provide innovative products, so thank you again! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Huge screen awesome phone
on September 19, 2025
Posted by: Mawrkkkkkdang
[This review was collected as part of a promotion.] This is definitely the coolest phone I've ever owned. I still probably haven't been utilizing all the power at my fingertips.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The product software and capabilities are great.
on September 23, 2025
Posted by: Reviewsforless
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 7 stands as a powerful testament to the progress of foldable technology, a device that has successfully refined many of the criticisms leveled at its predecessors. It boasts a sleek, lightweight design, stunning displays, a best-in-class processor, and a vastly improved camera system. On the surface, it is a triumph of engineering and a genuinely compelling option for those seeking a singular device for both productivity and media consumption. However, this impressive achievement is fundamentally undermined by a single, catastrophic flaw: the inherent fragility of its inner main display. The reported failure of the screen from a simple, low-force interaction—a case study at the heart of this analysis—is not an isolated incident but a symptom of a systemic vulnerability that contradicts the manufacturer's bold durability claims.
This review concludes that while the Galaxy Z Fold 7 pushes the boundaries of smartphone technology, its core promise of a durable and reliable device is broken. The high cost of repair and documented susceptibility to everyday pressure damage represent a significant financial and functional risk for the consumer. Its fatal flaw in fundamental reliability prevents it from being a practical choice for the general public. If I knew the inner screen could be damaged by pressing a app to open it, I would have kept my I phone 15 pro max. If Samsung doesn't help rectify the issue, it may be my last Samsung.
This review concludes that while the Galaxy Z Fold 7 pushes the boundaries of smartphone technology, its core promise of a durable and reliable device is broken. The high cost of repair and documented susceptibility to everyday pressure damage represent a significant financial and functional risk for the consumer. Its fatal flaw in fundamental reliability prevents it from being a practical choice for the general public. If I knew the inner screen could be damaged by pressing a app to open it, I would have kept my I phone 15 pro max. If Samsung doesn't help rectify the issue, it may be my last Samsung.
Value
1
Response from Samsung USBy R&R, September 24, 2025
Hi there, Thank you for sharing your feedback on the Galaxy Z Fold7. We value your input and appreciate your detailed thoughts. Regarding screen durability concerns, Galaxy Z devices feature multiple protective layers and undergo testing to handle daily use, all while preserving their slim, foldable design that makes them distinctive. The durability of the device comes from Samsung’s foldable OLED technology. The Galaxy Z Fold7 has passed a 500,000-fold durability test conducted by Bureau Veritas, a global testing organization, highlighting its impressive resilience. It’s also the first Samsung display to boost the Ultra Thin Glass by 50%, greatly improving impact absorption. Many users enjoy the immersive display and multitasking capabilities unique to the Galaxy Z Fold7. Thank you for choosing Samsung’s innovative technology. -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Worth th upgrade. Best foldable phone in the marke
on October 6, 2025
Posted by: Sound Of Silence
from Albany, NY
Expertise:Expert
Verified Purchase:Yes
Technological marvel. I used to have fold 5, traded in for fold 7. The difference is terrific and all positives.
1. Front display is regular phone size compared to narrow display. I was ok with fold 5 but feel great with fold 7.
2. Bigger phone than fold 5.
3. Unfolded, fold 7 has much smaller crease, barely noticeable
4. Top of the line camera: fold 5 didn't have top of the line camera. Fold 7 has..
5. Best of all: Thin and light... Much lighter than fold5. Kudos 👏 💐 🥳
6. Trade in option. I would've never been able to afford this phone without this option.
1. Front display is regular phone size compared to narrow display. I was ok with fold 5 but feel great with fold 7.
2. Bigger phone than fold 5.
3. Unfolded, fold 7 has much smaller crease, barely noticeable
4. Top of the line camera: fold 5 didn't have top of the line camera. Fold 7 has..
5. Best of all: Thin and light... Much lighter than fold5. Kudos 👏 💐 🥳
6. Trade in option. I would've never been able to afford this phone without this option.
Wish list:
1. Same battery size as fold 5. Would've liked to see more, but well; it's alright.
1. Same battery size as fold 5. Would've liked to see more, but well; it's alright.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The New standard
on October 14, 2025
Posted by: Dollazphl123
[This review was collected as part of a promotion.] When I first picked up the Z Fold 7, I was shocked at how not clunky it is. Folded, it’s just 8.9mm thick and 215 grams—lighter than a Galaxy S25 Ultra, which is wild for a foldable. Unfolded, it’s a crazy 4.2mm, the thinnest book-style foldable out there, beating out the Honor Magic V5 by a smidge. It’s not just numbers; it feels awesome in your hand, like a regular flagship phone. The hinge is smooth, with a satisfying snap that doesn’t wobble or creak like older models. Samsung says it’ll survive 200,000 folds, so I’m not worried about it falling apart.The frame’s made of this new Armor Aluminum, and the cover screen and back use Gorilla Glass Ceramic 2 and Victus 2—tough stuff. It’s got an IPX8 rating, so it can handle a dunk in water (1.5m for 30 minutes), but no dust protection, so keep it away from sand. I got the Jet Black version (there’s also Silver Shadow, Mint, and a cool Blue Shadow online exclusive), and the matte finish doesn’t turn into a fingerprint mess. It comes in four colors, and I dig how sleek the black looks.But it’s so thin, I’m paranoid about dropping it. The camera bump makes it wobble on a table, and without a case, it feels like holding a fancy glass sculpture. Samsung throws in a slim case, which is nice, but I’d grab a sturdier one if you’re clumsy. Honestly, this is the first Z Fold I’ve carried every day without feeling like I’m lugging a brick. It’s a phone when I’m running around, a tablet when I’m chilling—best of both worlds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Color correction is making greenish should be pink
on October 14, 2025
Posted by: jjee
from GA
Expertise:Expert
Verified Purchase:Yes
Colorblind mode(red weak) is completely off, not strong enough and not making pink enough(why greenish?)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, October 21, 2025
Hello jjee,
Thank you for reaching out and sharing your insight on your Galaxy Z Fold7. We understand the importance of your display settings, and we are here to help. Please reach out to our Samsung Care+ team to further assist, so we can help you get your screen to display to your liking. Thank you for your review. We want you to know that we are committed to assisting you and ensuring your satisfaction with our products.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your insight on your Galaxy Z Fold7. We understand the importance of your display settings, and we are here to help. Please reach out to our Samsung Care+ team to further assist, so we can help you get your screen to display to your liking. Thank you for your review. We want you to know that we are committed to assisting you and ensuring your satisfaction with our products.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Gratis fiuter
on November 28, 2025
Posted by: Pao1980
from Texas
Expertise:Intermediate
Is excelent the cel Phone and beautiful and practic
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Elon Tran
Verified Purchase:Yes
battery running out too quick, not much different from Fold 6
Response from Samsung USBy R&R, December 23, 2025
Hi Elon Tron,
Thanks for sharing your experience with the Galaxy Z Fold7. Battery life is vital for users who want to enjoy the large display and multitasking features of this foldable device. The Fold7 is designed to balance power, performance, and portability for daily use. It offers settings and features to help you monitor and extend battery life. You can view battery performance and enable power-saving modes as needed to prolong battery life. In the Device care menu, you'll find an estimated battery life based on recent activity and can see how much battery each app consumes. To access this, go to Settings, then swipe to and tap Battery. The usage details appear in the center of the menu. Tap View details to see app usage, Screen on time, and Screen off time, which help identify battery drain sources. For additional tips, see the online article linked below on optimizing your Galaxy Z Fold7’s battery. Comparing your experience with previous Fold models offers valuable insights into how expectations grow with each update. We appreciate your feedback and thank you for being part of the Samsung community.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your experience with the Galaxy Z Fold7. Battery life is vital for users who want to enjoy the large display and multitasking features of this foldable device. The Fold7 is designed to balance power, performance, and portability for daily use. It offers settings and features to help you monitor and extend battery life. You can view battery performance and enable power-saving modes as needed to prolong battery life. In the Device care menu, you'll find an estimated battery life based on recent activity and can see how much battery each app consumes. To access this, go to Settings, then swipe to and tap Battery. The usage details appear in the center of the menu. Tap View details to see app usage, Screen on time, and Screen off time, which help identify battery drain sources. For additional tips, see the online article linked below on optimizing your Galaxy Z Fold7’s battery. Comparing your experience with previous Fold models offers valuable insights into how expectations grow with each update. We appreciate your feedback and thank you for being part of the Samsung community.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US