Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Average customer rating
4.7
(5,521 Reviews)
Rating breakdown 5,521 reviews
5 Stars
4,588
4 Stars
662
3 Stars
144
2 Stars
39
1 Star
88
87%of customers recommend this product.
(
634 out of
727)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Posted by: Anonymous
from Kansas
Expertise:Expert
Verified Purchase:Yes
The Fold7 is lighter than the Fold6. My Fold6 is sitting in my closet because a cable connecting the inside screen came loose, rendering it 50% useful. So far, the Fold7 has performed as well as the Fold6 without the mechanical issues.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, January 20, 2026
Hi Lem Mo,
Thank you for sharing your experience transitioning from the Galaxy Z Fold6 to the Galaxy Z Fold7. Made to feel lighter and more polished, the Fold7 offers thoughtful upgrades that enhance daily use. It’s wonderful to hear how these enhancements are improving your everyday experience. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience transitioning from the Galaxy Z Fold6 to the Galaxy Z Fold7. Made to feel lighter and more polished, the Fold7 offers thoughtful upgrades that enhance daily use. It’s wonderful to hear how these enhancements are improving your everyday experience. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Love what it does in evrey way you can think of.
on February 12, 2026
Posted by: AMG1
I love the service love what it does all hands on Samsung is the your money can ever buy its amazing
Response from Samsung USBy R&R, February 12, 2026
Hello there AMG1,
Thanks for sharing how your Galaxy Z Fold7 integrates into your daily life. We enjoy hearing that it's surpassing your expectations. The larger screen, streamlined design, and enhanced UI demonstrate how ongoing innovation, evolving with user needs, can have a significant impact. Feedback like yours motivates us and highlights why we innovate. We appreciate your choice of Samsung and remain committed to continuous improvement.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
Thanks for sharing how your Galaxy Z Fold7 integrates into your daily life. We enjoy hearing that it's surpassing your expectations. The larger screen, streamlined design, and enhanced UI demonstrate how ongoing innovation, evolving with user needs, can have a significant impact. Feedback like yours motivates us and highlights why we innovate. We appreciate your choice of Samsung and remain committed to continuous improvement.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
Written by a customer while visiting Samsung US
Customer Rating
1
Bad phone
on March 20, 2026
Posted by: Kojo34
Expertise:Expert
I have had the zfold since the 3rd gen, the 6th and 7th gen screen broke 4 moths after I bought it. And samsung blames any scratch on the frame damage and they don't cover the repair....unbelievable....DO NOT BUY THIS PHONE.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, March 21, 2026
Hello Kojo34,
Thank you for sharing your experience with the Galaxy Z Fold7. The Z Fold series is designed to provide a unique foldable experience that combines productivity and entertainment in one device. The large display supports multitasking, content viewing, and everyday flexibility.
Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support.
Thank you for being a Samsung customer!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Fold7. The Z Fold series is designed to provide a unique foldable experience that combines productivity and entertainment in one device. The large display supports multitasking, content viewing, and everyday flexibility.
Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support.
Thank you for being a Samsung customer!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great, mighty, and annoying
on July 27, 2025
Posted by: PonchAz
[This review was collected as part of a promotion.] When setting up my fold 7 up. Not all my setting/configuration transferred over as how I had it set on my A54. I know I went from a candy bar style to a fold phone/tablet but still. Can't claim in smart switch that all setting and configuration will transfer during set up if not going to like stated. Supper annoying have to redisable AI and other features I don't use or want enable. Took me over 2 hrs to get my new phone setup like I wanted and had on my last phone. That's including wallpaper setting that didn't transfers and my galaxy watch ultra. Outside of that. I've been really enjoying the display quality. Watching videos, movies, and TV shows have been absolutely amazing! In such a slim device kinda blows my mind and that goes for both display image & video quality. A few days later still having some app not porting over very well and having to resign in and set up again and again. I'm very happy with my fold 7. Battery life has been decent so far buy haven't really put the phone through its paces with that yet but I been impressed so far. Room for improvement but I've been impressed
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on July 28, 2025
Posted by: blaspitt
[This review was collected as part of a promotion.] The best for reviewing documents. The Galaxy AI is super effective. I cannot go back to a regular phone now.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
. The galaxy z fold, is one of the best looking po
on July 29, 2025
Posted by: D4x4
from North Carolina.
Expertise:Beginner
The phone that's great screen on it. It's great clarity pictures.Look awesome on it .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Efficient, long battery lasting, good for business
on August 4, 2025
Posted by: Ceaser2be
[This review was collected as part of a promotion.] Best in gaming, high quality sensitivity, sound and control
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
rwally good phone
on August 6, 2025
Posted by: DanteGT
[This review was collected as part of a promotion.] The ZFold 7 with Galaxy AI is a reallygood phone with a lot of good features
Value
5
Written by a customer while visiting Samsung US