Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Average customer rating
4.8
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
3,740
4 Stars
493
3 Stars
109
2 Stars
27
1 Star
77
88%of customers recommend this product.
(
570 out of
650)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Customer Rating
1
Garbage
on January 7, 2026
Posted by: Amiri
I’m honestly pretty disappointed with the Samsung Z7 Fold. Initially, it seemed like a really promising device, but the foldable screen just didn’t hold up at all. After about a month, it cracked for no reason—no bumps, no drops, just normal use. For a phone at this price point, I expected a lot more durability. Instead, it ended up feeling like a pretty expensive piece of “garbage.” A screen that fails this quickly without any obvious cause just isn’t worth it
Response from Samsung USBy R&R, January 8, 2026
Greetings Amiri,
Thank you for sharing your insights on the Galaxy Z Fold7. The Z Fold series highlights Samsung’s commitment to innovative mobile design, featuring immersive foldable displays and multitasking capabilities. The Galaxy Z Fold 7 boasts a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. Its internal display is built with shock-resistance inspired by bulletproof glass, including a 50% thicker Ultra-Thin Glass layer and a high-elasticity adhesive, all tested for longevity. The Armor Flex Hinge is 27% slimmer and 43% lighter, yet durable enough for the rated number of folds. Long-term screen performance underscores the importance of durability for users who rely on foldables in daily life. Samsung products come with a 12-month warranty against manufacturing defects, with optional extended coverage through Samsung Care+ for added protection and support. For warranty details and screen repair options, please contact our Samsung Support Team. We are here to assist you. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
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Thank you for sharing your insights on the Galaxy Z Fold7. The Z Fold series highlights Samsung’s commitment to innovative mobile design, featuring immersive foldable displays and multitasking capabilities. The Galaxy Z Fold 7 boasts a screen rated for 500,000 folds, a new titanium frame, and an Armor Flex Hinge that is both thinner and lighter. Its internal display is built with shock-resistance inspired by bulletproof glass, including a 50% thicker Ultra-Thin Glass layer and a high-elasticity adhesive, all tested for longevity. The Armor Flex Hinge is 27% slimmer and 43% lighter, yet durable enough for the rated number of folds. Long-term screen performance underscores the importance of durability for users who rely on foldables in daily life. Samsung products come with a 12-month warranty against manufacturing defects, with optional extended coverage through Samsung Care+ for added protection and support. For warranty details and screen repair options, please contact our Samsung Support Team. We are here to assist you. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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X
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera quality
on July 28, 2025
Posted by: Ilovemymom97
from NY
Expertise:Intermediate
This phone is awesome! Its not slow and it doset need wifi for anything!
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
It's.. hmm
on July 28, 2025
Posted by: Debbie
[This review was collected as part of a promotion.] It's a super expensive phone even with trade in and special discounts, etc. the phone is... not up to expectation. I have been waiting to upgrade to a fold phone for 7 years, finally willing to give it a shot. Bit I have to say, Samsung made a mistake focusing on making the phone thin and light, ignoring the needs of great camera and Spen to make the phone unique and lovable. The phone is seriously way too thin to hold and open to use securely, you will need a case to make it work; and without Spen, what's the point of bigger screen? The camera is better than previous versions but still not in competition with even the S24 ultra. I think Samsung is strategically getting people to switch to their fold series, and the true upgrade will come in the next generation. All that said, the exclusive color mint is really gorgeous. But I wish the phone had more upgrades that make the high price tag justifiable.
Value
3
Response from Samsung USBy R&R Team, July 29, 2025
Thank you for sharing your detailed feedback on the Galaxy Z Fold7, Debbie. It's impressive to see that you've been a Fold user for seven years! We're pleased to see that you find the exclusive mint color gorgeous. However, we understand that you may not be completely satisfied with the new lighter and slimmer design, particularly because it lacks S Pen capabilities. We appreciate your comments regarding the body and design as we continue to innovate and make improvements moving forward. In terms of the camera, for the first time on the Galaxy Z Fold, you can capture stunning high-resolution photos with a powerful 200MP camera. Let our next-generation ProVisual Engine enhance color and detail for improved clarity. You can also edit your pictures using AI Photo Assist on the large screen for an incredible immersive experience. We hope you have a better experience going forward with your Z Fold7. If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
A Perfect Blend of Elegance and Innovation
on July 28, 2025
Posted by: GregZFold7Mint
[This review was collected as part of a promotion.] My experience with the Galaxy Z Fold 7 Mint has been nothing short of fantastic—I'm truly in love with this foldable marvel. The design is amazingly beautiful and surprisingly light, making it comfortable to carry around as an everyday device. The hinge operates with buttery smoothness, giving a sense of precision and durability with every fold.
The fingerprint sensor is impressively quick and responsive, providing seamless security, and the face unlock feature is just as fast, making access effortless. Samsung's Galaxy AI integration really shines here; it’s not just smart, it’s intuitive. Remarkably, Bixby has even learned my voice, so interacting feels remarkably personalized.
This is a true EDC (Everyday Carry) device, thanks to its ability to unfold into a brilliant wide viewing screen—perfect for multitasking, media consumption, and productivity. The combination of cutting-edge features and sleek design makes the Z Fold 7 a standout in the foldable smartphone arena.
If you’re looking for a device that redefines what a phone can be, the Z Fold 7 Mint is it—beautiful, powerful, and undeniably futuristic.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone that finally got me to upgrade
on July 30, 2025
Posted by: Cherndown4wut
[This review was collected as part of a promotion.] Ive been locked into the s23 ultra since it first launched and I had no real interest in changing yet.
All the hype for z fold 7 was getting to me and I caved.
The screen is amazing for watching videos, battery is great, AI is a feature I winced at upon hearing but I love it, and my god is it thin!. I love this phone
All the hype for z fold 7 was getting to me and I caved.
The screen is amazing for watching videos, battery is great, AI is a feature I winced at upon hearing but I love it, and my god is it thin!. I love this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Foldable on the Market
on August 3, 2025
Posted by: Shahbaz
[This review was collected as part of a promotion.] The Z Fold7 truly feels like the most refined foldable experience yet. The hinge feels incredibly sturdy and smooth, and the overall device feels more balanced and durable in hand. The main inner screen is, as expected, a game changer for productivity and entertainment. I love having the extra space to multitask with two apps side-by-side or just to immerse myself in videos without a giant crease getting in the way. It’s also noticeably brighter than previous models, which makes a huge difference outdoors.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect assistant
on August 8, 2025
Posted by: 2Muchsauce
[This review was collected as part of a promotion.] It perfect for a gamer or a student that needs to do research, has all the space and tools to get the everyday life
Value
5
Response from Samsung USBy R&R Team, August 8, 2025
Thank you for your feedback on the Galaxy Z Fold7! It's great to know that you find its flexibility and multitasking capabilities beneficial for research. The ability to effortlessly switch between apps on a larger screen revolutionizes how you gather information and manage projects, making the experience even more engaging! Your insights are invaluable to us, and we encourage you to dive deeper into all the innovative features the Galaxy Z Fold7 has to offer. If you have any questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
I love the features
on August 10, 2025
Posted by: Sizzle2x
[This review was collected as part of a promotion.] Samsung the best by far. All my products are Samsung.
Value
5
Written by a customer while visiting Samsung US