Customer reviews from Samsung US
Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Average customer rating
4.8
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
3,740
4 Stars
493
3 Stars
109
2 Stars
27
1 Star
77
88%of customers recommend this product.
(
570 out of
650)
Customer Reviews for Samsung - Galaxy Z Fold7 256GB - Blue Shadow (Verizon)
Customer Rating
1
Worst phone ever, fold screen is so fragile
on October 3, 2025
Posted by: Rupeshk
[This review was collected as part of a promotion.] Worst phone ever, fold screen is so fragile. Not even covered under warranty. Waste of money.
Value
1
Response from Samsung USBy R&R, October 7, 2025
Good day Rupeshk, \nThanks for reaching out and sharing your thoughts about your Galaxy Z Fold7. Samsung offers a 12-month warranty covering manufacturing defects in materials and workmanship for each product. You can also opt for extended protection with Samsung Care+ on eligible devices, which provides additional coverage and support. If your screen is damaged, we have partnered with uBreakiFix as an authorized repair provider. You can visit any of their 600 locations nationwide for repairs. We're here to support you and appreciate your choice of Samsung.\nuBreakiFix\nhttps://www.ubreakifix.com/repairs/smartphones/samsung-galaxy\nSamsung Care+ \nhttps://www.samsung.com/us/support/samsung-care-plus/\nSamsung Warranty\nhttps://www.samsung.com/us/support/samsung-care/\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Fold7, especially screens & light weight
on November 7, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I’ve been using the Galaxy Z Fold series since the Fold2, and the Fold7 takes the whole experience to a new level. It has practically replaced my laptop — I run my business, handle documents, video-conference, and multitask with ease thanks to the large inner display and smooth app continuity.
Galaxy AI is a true game-changer. I use it daily to edit images directly in the Gallery — removing objects, improving composition, and creating clean, pro-level visuals in seconds. This has saved me countless hours and lets me work on-the-go without needing Photoshop or a computer.
I also love being able to draft, summarize, and translate documents on the spot. Whether I’m traveling, in meetings, or planning projects, Galaxy AI keeps me productive anywhere.
Outside of work, the Fold7 is my entertainment hub: I stream Netflix, Amazon Prime and YouTube on the inner display, which feels like a mini tablet — still pocket-friendly but big enough to enjoy everything comfortably.
I still can't believe the lightness, while the build quality feels stronger than ever, the cameras are excellent, and battery life reliably carries me through long days.
My Fold7 has become the single device I rely on for work + personal life, and it’s the first phone that truly makes a laptop optional. I can’t imagine going back to a regular phone.
Galaxy AI is a true game-changer. I use it daily to edit images directly in the Gallery — removing objects, improving composition, and creating clean, pro-level visuals in seconds. This has saved me countless hours and lets me work on-the-go without needing Photoshop or a computer.
I also love being able to draft, summarize, and translate documents on the spot. Whether I’m traveling, in meetings, or planning projects, Galaxy AI keeps me productive anywhere.
Outside of work, the Fold7 is my entertainment hub: I stream Netflix, Amazon Prime and YouTube on the inner display, which feels like a mini tablet — still pocket-friendly but big enough to enjoy everything comfortably.
I still can't believe the lightness, while the build quality feels stronger than ever, the cameras are excellent, and battery life reliably carries me through long days.
My Fold7 has become the single device I rely on for work + personal life, and it’s the first phone that truly makes a laptop optional. I can’t imagine going back to a regular phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Inner Screen not durable
on November 20, 2025
Posted by: Vivaldix
Expertise:Expert
Inner screen is not that durable. Since its release, I have fixed it 5 times already. I use the front screen more and the inner screen breaks with a light fall.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R, November 21, 2025
Hello Vivaldix,
Thank you for sharing your experience with the Galaxy Z Fold7's inner display. Your usage, especially relying on the front screen, shows how well the device fits daily life. Your comments on durability highlight the importance of a foldable screen that opens and closes often. Samsung products are covered against defects for 12 months, with optional extended coverage via Samsung Care+. Contact our Support Team to learn more about warranty and repair options. The Z series keeps improving in design and durability, and your feedback on daily use is valuable. Thank you for being part of the Galaxy Z Series community and sharing your perspective. We appreciate you at Samsung.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7's inner display. Your usage, especially relying on the front screen, shows how well the device fits daily life. Your comments on durability highlight the importance of a foldable screen that opens and closes often. Samsung products are covered against defects for 12 months, with optional extended coverage via Samsung Care+. Contact our Support Team to learn more about warranty and repair options. The Z series keeps improving in design and durability, and your feedback on daily use is valuable. Thank you for being part of the Galaxy Z Series community and sharing your perspective. We appreciate you at Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Blew me away
on November 24, 2025
Posted by: JSmooth32
[This review was collected as part of a promotion.] I can honestly say I had high hopes for the phone, but to say it has exceeded my expectations.
Value
5
Response from Samsung USBy R&R, November 25, 2025
Hey JSmooth32,
We love hearing that your Galaxy Z Fold7 experience exceeded expectations. The blend of immersive display, smooth performance, and elegant design truly leaves a mark. It’s the kind of innovation that makes everyday moments more exciting. Thank you for choosing Samsung.
-Ty
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We love hearing that your Galaxy Z Fold7 experience exceeded expectations. The blend of immersive display, smooth performance, and elegant design truly leaves a mark. It’s the kind of innovation that makes everyday moments more exciting. Thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Upgrade
on August 5, 2025
Posted by: Brian67
[This review was collected as part of a promotion.] I upgraded from the z fold 4 to the 7. The wider and thinner design is impressive. I use the phone for streaming videos andplayinggames. The camera upgrade is noticeable and I love using Galaxy AI to enhance my photos and removing background noise from sound recordings.
Value
5
Written by a customer while visiting Samsung US
Posted by: Russ
Expertise:Expert
Verified Purchase:Yes
No external card support, no pen feature, inner screen doesn't last more than a year, planned obsolescence
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, September 16, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold7, Russ. We truly appreciate your honest feedback. While the S Pen is a valuable part of the Galaxy lineup, our top priority with this latest iteration was to deliver the lightest and thinnest Galaxy Z series experience yet. We aimed to maximize portability, which we believe is key for this generation of devices. Regarding the durability of the screen, the Cover Screen on the Galaxy Z Fold7 has been upgraded with Corning® Gorilla® Glass Ceramic 2, which provides a more durable display while maintaining excellent clarity. This is the first Z Fold model to feature this innovative glass. Additionally, the back glass is made of Corning® Gorilla® Glass Victus® 2, ensuring high durability. The Galaxy Z Fold7 is also IP48-rated for water and dust resistance, enhancing its reliability in everyday situations. We want to assure you that Samsung offers a 12-month limited warranty for manufacturer's defects. You can also explore Samsung Care+ for additional coverage on eligible devices, which provides extended protection and extra support. To enhance your storage experience, we encourage you to utilize Samsung Cloud. This service provides a secure way to back up your data and access it across your devices, helping you make the most of your device's storage capacity. If you have any further concerns or questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Annoyed
from Texas
Verified Purchase:Yes
I really dont care for this phone. I forget to open it and when i do it doenst keep the same video on mew screen. I miss the pen and regrest getting this phone
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, December 30, 2025
Hello there,
Thank you for sharing your experience with the Galaxy Z Fold7. Foldable devices offer a unique way of interacting with multiple screens, allowing users to switch between compact and expansive displays throughout the day. The flexibility this provides for multitasking, media, and productivity becomes a natural part of daily routines. Thank you for being a Samsung customer and sharing your perspective.
-Ty
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Thank you for sharing your experience with the Galaxy Z Fold7. Foldable devices offer a unique way of interacting with multiple screens, allowing users to switch between compact and expansive displays throughout the day. The flexibility this provides for multitasking, media, and productivity becomes a natural part of daily routines. Thank you for being a Samsung customer and sharing your perspective.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Lack of S-Pen Capability!
on July 27, 2025
Posted by: AJ B
from California
Expertise:Intermediate
S-Pen is in no way support in the Z Fold . Not even my old pens for my other Z Folds will work I purchased my other Z Folds so I could take notes at meetings when electronic recordings were not allowed. So now there is no longer a need to but a Z Fold ever again!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy R&R Team, July 28, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold7, AJ. We really appreciate your feedback regarding the lack of S Pen support. We understand how important the S Pen feature has been for users like you who value taking notes in meetings. While the Z Fold7 offers many innovative features and a stunning display, we recognize that not having S Pen compatibility may be disappointing for some. Your insights are invaluable as we continue to evolve our products. If you have any other concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US